Sky TV retention deals ( post your haggling successes )

sheffieldeagle

Hi

Just got confirmation of my out of contract pricing for Sky TV but I'm a little confused. They are offering another 12 months on discounted pricing but there is no mention of a contract length. Is this a one year contract? Is this standard now?

Cheers

Detail_Merchant

https://forums.moneysavingexpert.com/discussion/comment/82046397#Comment_82046397

It's a rolling 31 day notice contract.
The price will probably rise next April.

sheffieldeagle

https://forums.moneysavingexpert.com/discussion/comment/82046476#Comment_82046476

I spoke to them this morning it's a 12 month interim contract with the Apr price increase but there was another offer in the app but I can't launch it. I gave them a ring as it suggested but they were none the wiser. My dad has an offer through the app which is better than the email offer. Hopefully it will launch at some point. It would be nice to have a base to work from.

Cheers

MrsWenger

https://forums.moneysavingexpert.com/discussion/comment/82045632#Comment_82045632

Sky called me earlier and I have renewed at £52.50 a month, 24 month contract.

Individual prices are - 

Sky Signature - £24.50

Sky HD - £5.00

Sky Sports including Sport HD - £23.00

Mr_Benn

Ive just accepted the following : Im Diamond VIP or something !

Signature £19
Sports £15
HD £5
UHD £2
Nextflix £5.50

Ive already had an email with the wrong Signature price on it, though they said the deals prices would follow. I have the transcript copied if they try to back out.

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/82048203#Comment_82048203

There's no reason I'm aware of that would lead to the "deals prices" following later, the email you've received is likely to be what they've put you on. Have you checked your account online for future bills?

sheffieldeagle

https://forums.moneysavingexpert.com/discussion/comment/82048203#Comment_82048203

Seems a decent deal was this a cancellation deal?

Cheers

Mr_Benn

https://forums.moneysavingexpert.com/discussion/comment/82048569#Comment_82048569

Sort of. Sky screwed up my account so I had a contract end date later than it shouldve been. I was also asking to add Broadband, which probably added to the deal. I agreed to the Broadband and TV deal (not BT Sport), but have since cancelled the Broadband to stay with BT as they suddenly offered me a better deal, once Sky contacted the to say I was moving. Im just hoping Sky stick to the offered prices as Ive not had an email confirmation yet ( I do have copies of the online conversations as proof though).

MouldyOldDough

https://forums.moneysavingexpert.com/discussion/comment/82050416#Comment_82050416

But who do you complain to ?

What / Who is the top level within Sky - that nobody will argue against ?

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/82050749#Comment_82050749

Comcast. And to save you the trouble of the next inevitable question, no, I don't think they will release you from the Priority Customers team who are there to help you.