Sky TV retention deals ( post your haggling successes )

JSmithy45AD

brewerdave said:

JSmithy45AD said:

Contract ends 29/10 and my current price of £39 pcm (TV only) goes up to £58 (not the best by a country mile but the wifes health at the time stopped me haggling much). They've put an offer on my account page of a very(not) generous £10 off for 24 months, I guess the price rises are hidden in the small print. If it wasn't for the wife there's no chance of me keeping it, guess I'll have to try the phone or webchat shortly.

When did the "generous" offer appear ?
My contract finishes 1st Dec. and the future November bill is already showing a return to full list prices with much reduced discounts for November. 

Sometime between 29/07 and 25/08, the link (if and when it appears) should be on the homepage when you log in online. On the App it's on the homepage, there's a "Your Sky TV package ends soon" message. Click on it then click on "Continue" to see the actual offer. My billing date is the 2nd of the month with the current offer ending on 29/10 if that helps.

Scooter_1978

Trying to get my SKY Broadband down from £35 a month - has anyone had any luck recently?

I've got Ultrafast1 (150mbs) and I'm out of contract from October - just tried to get them down via customer service (not retentions/cancellation team) and all they offered me was £32 a month.

Looking around, Vodafone is £23 a month and Hyperoptic is £10 but I've never heard of the latter so unsure if they're a good company/service.

mits999

You need to serve 30 days notice to cancel then after tv has gone completely off for 1 day call up rejoin team barter down price to signature £10 kids free HD free, sky sports £6  sky sports hd free, sky cinema £5 tnt sports £20 ultra hd £1 multi screen £5 neltflix premium £11

Sky have 5 lines of defence 

First line .- very expensive prices + very expense fee

Second line - retentions approx 10% off + expense fee

Third line - before notice gets put in approx 15% discount + cheaper fee

Forth line - in 30 day notice period pending cancel team approx 30% discount + cheaper fee

Fifth line- when tv is fully off speaking to rejoin team to get above offers + no fee

bonrosie

Can anyone give me the customer service number to ring to try and haggle?

adriantink69

well I've got them now down from £170ish to £140pm via WhatsApp - which included them upgrading me to Fibre 500 for £33 from my current Ultrafast. So that's around a 15-20% discount so far overall.

Said I'll consider it, but in the full knowledge I'll call them tomorrow to start the 31 day cancellation period. The dance continues...

MeteredOut

mits999 said:

You need to serve 30 days notice to cancel then after tv has gone completely off for 1 day call up rejoin team barter down price to signature £10 kids free HD free, sky sports £6  sky sports hd free, sky cinema £5 tnt sports £20 ultra hd £1 multi screen £5 neltflix premium £11

Sky have 5 lines of defence 

First line .- very expensive prices + very expense fee

Second line - retentions approx 10% off + expense fee

Third line - before notice gets put in approx 15% discount + cheaper fee

Forth line - in 30 day notice period pending cancel team approx 30% discount + cheaper fee

Fifth line- when tv is fully off speaking to rejoin team to get above offers + no fee

How recently did you (or someone you know) get this package for those prices?

PendeLun

Boohoo said:

PendeLun said:

Cancellation ends Sept 12. Received an email offering Sky Signature and Sports £42.50 pm inc £10 admin fee. Also offered Sky Cinema for £6,TNT Sports for £30 and Full Fibre 100 for £38pm. Continuing to hold out till the end. Sent diff numbers to contact also 
Text - 03337 594 840
Email -0333 759 4456

Full fibre 100 for £38 ?

You should get that for nearly half that price.

As @FUrake.     mentioned, like them I also am with Vodafone and currently on a offer of £35 for full fibre 900 and anytime calls 

Boohoo

I returned my Sky Q equipment this morning via Royal Mail collection.

Post person said they have been collecting about 20 boxes from Sky a day and the main reason he was told was that customer's can't/won't pay what Sky are wanting. I never asked how many new Sky stuff he deliverers.

I got a letter last week for great offer of £51 pm for stream so I went to Sky and the same package was £52 so they aren't trying hard to keep me as a customer.

brewerdave

MeteredOut said:

mits999 said:

You need to serve 30 days notice to cancel then after tv has gone completely off for 1 day call up rejoin team barter down price to signature £10 kids free HD free, sky sports £6  sky sports hd free, sky cinema £5 tnt sports £20 ultra hd £1 multi screen £5 neltflix premium £11

Sky have 5 lines of defence 

First line .- very expensive prices + very expense fee

Second line - retentions approx 10% off + expense fee

Third line - before notice gets put in approx 15% discount + cheaper fee

Forth line - in 30 day notice period pending cancel team approx 30% discount + cheaper fee

Fifth line- when tv is fully off speaking to rejoin team to get above offers + no fee

How recently did you (or someone you know) get this package for those prices?

My s-i-l had virtually everything thru Sky. Ended up cancelling because the retention offers were way higher than these - even after cancelling TV and moving b/band the offers he got were ""uninteresting" - he has now signed up with BT/EE  for a significantly lower price than the best Sky offer he received.
As I only have Signature/Sports/HD ,I'd snap their hands off for a deal at £16pm LOL

arsenal888

Hi, I have just rejected the last Sky phone call offer after cancelling and switch off is next week. They increased the offer amount slightly from 2 weeks ago so asked for that, but they couldn't do that. What is my best tactic now? Just to wait till its switched off and then wait for an offer in the next month or actively ask to re-sign up again on live chat etc.? I have Sky Signature and Sky Sports and was offered £42.50 (24 months contract). Can they do it for cheaper than this? Thanks in advance for any advice.