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Sky TV retention deals ( post your haggling successes )
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brewerdave said:ladruid said:ididgetwhereiamtoday said:mits999 said:Iptv is £5 a month for every single channel1
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Just ended up cancelling after a few very frustrating days. Ending in one advisor telling me a note on my account detailing a better deal than he could give me didn't exist even though the advisors I spoke to either said saying it did, and being offered Signature, Ultimate, Sports, HD & UHD for £65 when I'm paying £65.
Anyway, this is the first time I've carried through with the threat of cancelling, so whats next? I've heard of deals appearing in accounts, so where would I need to look? Or is it just a case of waiting for calls or emails?0 -
Packman21 said:Just ended up cancelling after a few very frustrating days. Ending in one advisor telling me a note on my account detailing a better deal than he could give me didn't exist even though the advisors I spoke to either said saying it did, and being offered Signature, Ultimate, Sports, HD & UHD for £65 when I'm paying £65.
Anyway, this is the first time I've carried through with the threat of cancelling, so whats next? I've heard of deals appearing in accounts, so where would I need to look? Or is it just a case of waiting for calls or emails?0 -
Does anyone know what the number is for the winback team?0
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jonnypb said:Getting the topic back on track, just had a call from Sky and they offered me free Sky Q box, Signature HD and Sports HD for £37. Said no thanks and he came back with £31 and no admin fee. Tempted with it, but might wait it out for a bit longer as current package has 3 more weeks before it stops.
Did that include free Q install?0 -
Can someone tell me where I'm going wrong with this haggling business?
I put in the 31 day cancellation notice in January, I was paying £97 for:
Signature
Sky sports
Bt Sport
Cinema
Ultimate
Sky HD
Sky sports HD
Superfast Broadband
They were putting this up to £140. Was offered the above for £122, declined it, put the cancellation in. I got a call a week later offering me the above for something like £112, can't remember now. Declined. Went into two online chats before it cancelled and was offered the above for around £106. Declined. The tv was cut off a week ago so I've just called them again having now been cut off for a week and they've offered me the above for £100. Told them I was looking for the above for somewhere around £75 or below. He told me over and over again that I was being "unrealistic", didn't offer anything else off or any credits to the account.
Where am I going wrong with this? Am I being unrealistic?0 -
Paulytee said:Can someone tell me where I'm going wrong with this haggling business?
I put in the 31 day cancellation notice in January, I was paying £97 for:
Signature
Sky sports
Bt Sport
Cinema
Ultimate
Sky HD
Sky sports HD
Superfast Broadband
They were putting this up to £140. Was offered the above for £122, declined it, put the cancellation in. I got a call a week later offering me the above for something like £112, can't remember now. Declined. Went into two online chats before it cancelled and was offered the above for around £106. Declined. The tv was cut off a week ago so I've just called them again having now been cut off for a week and they've offered me the above for £100. Told them I was looking for the above for somewhere around £75 or below. He told me over and over again that I was being "unrealistic", didn't offer anything else off or any credits to the account.
Where am I going wrong with this? Am I being unrealistic?0 -
Another email today.
£2 cheaper than last week.
Signature and sports £31
Extras. HD/UHD £5. Netflix £5.0 -
So, another chat with Sky and I've recontracted and reconnected after it was cut off. Was paying £97 which went up to £140. Now got the below:
Signature - £18
Sky Sports channels with HD - £4
Cinema - £9
Ultimate (Netflix) - Free
BT Sport - £25
HD channels - £2
Sky Superfast Broadband - £23
Total - £810 -
brewerdave said:jonnypb said:Getting the topic back on track, just had a call from Sky and they offered me free Sky Q box, Signature HD and Sports HD for £37. Said no thanks and he came back with £31 and no admin fee. Tempted with it, but might wait it out for a bit longer as current package has 3 more weeks before it stops.
Did that include free Q install?
I need to check though that you can have 2 Sky Q boxes coming off the same feed as I share my neighbours dish. The supervisor at Sky said he checked with the IT team and you can because our dish has got a Quad LNB. Next door binned off Sky, but obviously if they re-join in the future I don't want there to be any issues.1
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