Sky TV retention deals ( post your haggling successes )

ox-boy

ox-boy said:

Hi All,

Currently trying to contact sky via Facebook messenger to cancel my tv package and fibre due to my existing offer expiring.

They are telling me that I can only reach the retentions team at the moment by calling 03442 414141.

Previously I have used Facebook messenger and live chat before that.

How have other people been contacting the retentions team recently???

Thanks I’m advance.

UPDATE - after Sky telling me porkies, appears u can access Facebook messenger from the MySky App.

another reason to leave….

ox-boy

For reference this is the deal I declined. Superfast broadband was offered at £30.50 a month.

Sky Signature at £17 a month (that's a £15 discount with an 18-month contract)

Sky Ultimate TV (Netflix) at £6 a month 

HD at £4 (that's a £4 discount)

UHD at £2 (that's a £2 Discount)

Complete Sports at £19 (that's a £13 discount with an 18-month contract)

Sky Multiscreen at £15 

This brings your total to £63 a month

Offers will start today and a one-off admin fee of £20 will be added to your next bill.

dondo

With my deal coming to an end next month I got in touch with Sky yesterday and they couldn't offer me anything I wanted I have cancelled (they'll keep my broadband and phone line active until I transfer over to a new provider).  

Does anyone know how long after you've put the cancellation in that you're likely to hear from Sky with a better offer?

jem16

dondo said:

Does anyone know how long after you've put the cancellation in that you're likely to hear from Sky with a better offer?

It varies. I’ve been phoned by the Win Back team within a few days. I recently cancelled my Dad’s TV package. It was about 2/3 weeks later that he received a better offer by post. 

timswf2

My TV bill for Signature, Netflix, HD, and 4k was due to go up to £63 next month. The offers phone line could only discount it to £54 to reflect 23 years' VIP status. The cancellations team brought it down to £43 but I'm still cancelling. We watch very little Sky-specific content so we're really paying for the convenience of having Netflix, Apple TV+, and Amazon on the same Sky Q box as Sky and free TV recordings. We already have an Apple TV box, Amazon Firestick, and apps built into TVs. I'll get a Freesat or Freeview PVR for recordings, and if we need Sky shows we can dip in and out of NOW for £9.99/m. Netflix billing goes back to paying them direct - HD £10.99, or 4K £15.99/m. I might think about Sky again when the standalone Sky Glass 'puck' launches later in the year if the price is competitive.

jimnastics

Hi guys, my contract has ended and my Sky TV bill is up to £106.50 This is my current package, I would like to keep everything on here so wondering what kind of deal I should be going for on this? I was previously paying £68.50.

Sky Signature -    £31.50
Sky Kids - £6.00
Sky Sports - Complete Pack - £30.00
Sky Cinema - £12.00
Sky Sports HD - £2.00
Sky HD - £8.00
Multiscreen - £15.00
Ultra HD - £2.00

Total - £106.50

mits999

jimnastics said:

Hi guys, my contract has ended and my Sky TV bill is up to £106.50 This is my current package, I would like to keep everything on here so wondering what kind of deal I should be going for on this? I was previously paying £68.50.

Sky Signature -    £31.50
Sky Kids - £6.00
Sky Sports - Complete Pack - £30.00
Sky Cinema - £12.00
Sky Sports HD - £2.00
Sky HD - £8.00
Multiscreen - £15.00
Ultra HD - £2.00

Total - £106.50

£40 to £50 a month max 

Boohoo

I was on mysky today and i noticed a window/panel in my account about my contract ending soon and to check what my options are or something like that.
I clicked on where it showed review my options but the web page kept going back to where i started from and at bottom left of the page i saw sky.com and then login in but it was going in a loop and nothing appeared.

I tried another bowser and that was the same.

I have 6 weeks left on min term.

Is this just a glitch for me or has this happened to any other sky customers?

deanos

ok so mine is due to go up to £61 next month currently paying £39 for sky box sets  , hd and multi room, been offered 

£39
Signature 
Multiroom
HD
Netfilx 

£39 a month , 18 month contracts, includes the new increase 

i don’t need netflix so unsure if it can be taken off at a later date ?

HyperSpace88

No luck here.

We still have a Sky HD box (old). As we need a box with SCART.

Sky TV	£31.00
	Discounted by £5.00 for 18 months	-£5.00
	Discounted by £7.00 for 18 months	-£7.00
		£19.00

Sky agreed to £19 p/m in January 2022 for 18month contract. However from April 2020 it is going up to £20 p/m.

My partner only needs a subjet of the basic Sky package.

I don't know how Sky could justify charging £31p/m when they are offering new customers £26 for Sky and Netflix.

It makes me aggrieved as, as my partner was paying the higher amount for a few months. No refund was offered.

We are saving Sky a lot of money by still using the old Sky box. They did n't take this into account.