Sky TV retention deals ( post your haggling successes )

mrp21

I’m a sky vip platinum member who is up for renewal. I got sky ent , kids, sports movies multiroom hd and super fast broadband for £76. Now they want to offer me the same at £98.50 !!! Tried to negotiate but no go so I’ve put in for cancellation a week ago - heard nothing from them since. Anyone got any advice on getting a better deal?

PZ19

mrp21 said:

I’m a sky vip platinum member who is up for renewal. I got sky ent , kids, sports movies multiroom hd and super fast broadband for £76. Now they want to offer me the same at £98.50 !!! Tried to negotiate but no go so I’ve put in for cancellation a week ago - heard nothing from them since. Anyone got any advice on getting a better deal?

People on here say look on my deals after you cancelled and you will probably find an offer from them to stay

mrp21

PZ19 said:

mrp21 said:

I’m a sky vip platinum member who is up for renewal. I got sky ent , kids, sports movies multiroom hd and super fast broadband for £76. Now they want to offer me the same at £98.50 !!! Tried to negotiate but no go so I’ve put in for cancellation a week ago - heard nothing from them since. Anyone got any advice on getting a better deal?

People on here say look on my deals after you cancelled and you will probably find an offer from them to stay

Just tried on sky chat but still no success 

brewerdave

mrp21 said:

I’m a sky vip platinum member who is up for renewal. I got sky ent , kids, sports movies multiroom hd and super fast broadband for £76. Now they want to offer me the same at £98.50 !!! Tried to negotiate but no go so I’ve put in for cancellation a week ago - heard nothing from them since. Anyone got any advice on getting a better deal?

Bit late now - but it's usually best NOT to cancel b/band - just cancel TV portion. Then when /if they phone/email with an offer on the TV you can negotiate for a better b/band deal.
They can sometimes be very quick on b/band cancellation which means that you have to pay for a "new" connection with a fresh ISP and may lose your phone number. Also fibre connections can be in demand in your area ,so that you can find it becomes unavailable when you go to a new ISP.
Always better to find a deal for broadband and let the new provider tell Sky of the move.

PZ19

mrp21 said:

PZ19 said:

mrp21 said:

I’m a sky vip platinum member who is up for renewal. I got sky ent , kids, sports movies multiroom hd and super fast broadband for £76. Now they want to offer me the same at £98.50 !!! Tried to negotiate but no go so I’ve put in for cancellation a week ago - heard nothing from them since. Anyone got any advice on getting a better deal?

People on here say look on my deals after you cancelled and you will probably find an offer from them to stay

Just tried on sky chat but still no success 

is there any offer in your account on sky.com/mydeals?

jimbow25

mrp21 said:

PZ19 said:

mrp21 said:

I’m a sky vip platinum member who is up for renewal. I got sky ent , kids, sports movies multiroom hd and super fast broadband for £76. Now they want to offer me the same at £98.50 !!! Tried to negotiate but no go so I’ve put in for cancellation a week ago - heard nothing from them since. Anyone got any advice on getting a better deal?

People on here say look on my deals after you cancelled and you will probably find an offer from them to stay

Just tried on sky chat but still no success 

I think what he means by "my deals" is log in to the Sky website and the point your browser to www.sky.com/mydeal . I have not yet reached this stage myself.

jimbow25

Ok I had my cancellation call with Sky. Was paying £48 for full package - Entertainment, Ultimate on demand, Sport, Cinema, Kids (which was free) all of which I'd had for the 18 months since installation. HD and Sport HD add-ons too, but not Ultra HD, not BT, no multi room. Also recently added Disney+ for £5.99 so £53.99 each month. Had no interest in keeping Kids, and Cinema we are happy to let go. The projected price of the package outside of the 18 months was £98.99.

Spoke to a nice lady told her I wasn't getting enough use out of Sky: Freeview, Netflix and a dabble with Disney+ is enough for us. The best she could offer with Cinema and Kids removed as requested was £51 (ie £56.99 with Disney+).  I said that was too much and that was her only offer so we confirmed the cancellation.
Five minutes later at http://sky.com/mydeal I could see this deal

Signature £19

Ultimate TV £6 (actually calculates as £24 for Signature + Ultimate when applied together)

Sport £14

HD £1

Total £39

(Not taken: Cinema £5, Kids £2)

Questions -
1. Shouldn't there be an email telling me to log on and read this deal? I only know about this page because of this thread. I've had two emails about cancellation but neither mention better offers. 
2. I can see others have achieved £15 for Signature - is there still room to haggle below "my deal"  if so where/how would you do that? Another call or text chat? Can they actually access and play with that offer or will they suddenly say "the best I can get is £51 (or more)?". Am I pushing my luck after only 18 months of subscribing to try and beat this deal?
3. The page is silent on Sport HD and Disney+  - does Sport HD no longer cost extra? Or do I have to pay the full undiscounted price for this? It doesn't appear to show up as an add on for new customers anymore either?
I actually think £39 or £45.99 with Disney+  - seemingly with no admin fee - is pretty good and don't want to miss out of this offer...but every little helps.

Riveryellowstone11

jimbow25 said:

Ok I had my cancellation call with Sky. Was paying £48 for full package - Entertainment, Ultimate on demand, Sport, Cinema, Kids (which was free) all of which I'd had for the 18 months since installation. HD and Sport HD add-ons too, but not Ultra HD, no multi room. Also recently added Disney+ for £5.99 so £53.99 each month. Had no interest in keeping Kids, and Cinema we are happy to let go. The projected price of the package outside of the 18 months was £98.99.

Spoke to a nice lady told her I wasn't getting enough use out of Sky: Freeview, Netflix and a dabble with Disney+ is enough for us. The best she could offer with Cinema and Kids removed as requested was £51 (ie £56.99 with Disney+).  I said that was too much and that was her only offer so we confirmed the cancellation.
Five minutes later at http://sky.com/mydeal I could see this deal

Signature £19

Ultimate TV £6 (actually calculates as £24 for Signature + Ultimate when applied together)

Sport £14

HD £1

Total £39

(Not taken: Cinema £5, Kids £2)

Questions -
1. Shouldn't there be an email telling me to log on and read this deal? I only know about this page because of this thread. I've had two emails about cancellation but neither mention better offers. 
2. I can see others have achieved £15 for Signature - is there still room to haggle below "my deal"  if so where/how would you do that? Another call or text chat? Can they actually access and play with that offer or will they suddenly say "the best I can get is £51 (or more)?".
3. The page is silent on Sport HD and Disney+  - does Sport HD no longer cost extra? Or do I have to pay the full undiscounted price for this? It doesn't appear to show up as an add on for new customers anymore either?
I actually think £39 or £45.99 with Disney+  - seemingly with no admin fee - is pretty good and don't want to miss out of this offer...but every little helps.

Signature SD £15
Sport HD(you have no choice) £14
SKYQ 1TB box free - six week installation lead.
Admin fees refunded.
This was my 'come back to Sky' offer yesterday - did not take them up on it.

mits999

The offer on mydeals is usually the best price 

rsha

Hi Everyone. I have been looking through the last couple of months pages to have a look at the deals, as I am not out of contract. I noticed a few saying they had been on chat with sky. Where is that now? - it looks like they have the shut service. Am I right in thinking I have to call to renegotiate a deal? I am a platinum sky member, but that doesn't seem to get better deals, so ia hev cancelled in the past and then got a better price.