Sky TV retention deals ( post your haggling successes )

[Deleted User]

How can you be certain they'll offer a further deal in any case? 

70% off sounds very generous indeed

davidwilson658

Maybe they won't but I've usually been successful in the haggle previously.  In tough times on the income front just looking for a way to avoid additional outgoings whilst respecting the requirements to let agents deal with the vulnerable. 

Chrisbjornward

Was paying £50 on a big discount for sky q:
sky entertainment
sky sports package
multiroom
HD

this was due to increase to £92.

using chat I pretty much was offered the same package (changed entertainment to signature)
for £52 on an 18 month contract. They also waived the £20 admin fee after a little negotiating :-)

I sense it is not a good time to cancel contracts, the person I was speaking to was clearly managing multiple chats at the same
time! Pleased with my deal

neo1607

Out of Curiosity has anyone managed to get money off a Disney+ subscription through Sky? I know almost a few days after Sky first added Netflix as "Ultimate on Demand" package I got it reduced from £12 to £3, just wondered if anyone had similar with Disney+ yet

funkyhitman

Hello,
I'm currently in a queue on the message/chat service found via cancellation page.  The page periodically signs me out.  Once I've refreshed and signed back in again, the chat window appears with the previous chat data so it looks as if I'm still in the queue but I cannot tell for sure.  Has anyone else had this issue and can confirm if I am still in a queue?
Thanks.
*UPDATE* - I can confirm that even if the chat window closes, once you sign back in it all appears and you're still in the queue.  Eventually someone talked to me after waiting 2 hours.  However it then took a further 3 hours 40 to complete a new contract!  So be warned it can take a very long time.  I had a 45 minute wait at one point whilst the advisor had to go to a meeting and return to continue negotiations!

RomfRed

mrmajika said:

Cancelled a few weeks back, as I normally do this time of year and awaited the usual phone call, which never came. I've spent the last week trying to get on live chat without success. After 3 days of waiting on text message chat, I got on first thing this morning and agreed the following:

Hi, are you referring to the SMS text messaging service here? What number did you use? I've tried this a couple of times and just get an automated response stating that the messaging service is closed. I'm wondering how you managed to get through!? Can you share the number please?

50Twuncle

If you wish to change to freeview we can do that for you now by removing your Variety package and the cinema. This will cost you £5/month however you will continue to retain the Sky+ box features like recording as well as catch up and on-demand if your box is connected to the internet.

This option is available now to support our customers who have been impacted financially by COVID-19.

mrmajika

RomfRed said:

mrmajika said:

Cancelled a few weeks back, as I normally do this time of year and awaited the usual phone call, which never came. I've spent the last week trying to get on live chat without success. After 3 days of waiting on text message chat, I got on first thing this morning and agreed the following:

Hi, are you referring to the SMS text messaging service here? What number did you use? I've tried this a couple of times and just get an automated response stating that the messaging service is closed. I'm wondering how you managed to get through!? Can you share the number please?

Yes. It was the SMS service.
07860015589 is the number I used.
You interact with a bot first off, then they route you into the queue to a human. The service was running 830am to 9pm each night. After 9pm each night I got a "Chat is now closed" type message, followed by a "let us know when you're ready to continue" type message the next morning at 830am. Sending a "ready" message quickly after getting the 830am message seemed to be the key to me getting to a human, it took 3 days.

hope that makes sense!!

DPS-2016

Looks like a couple of people have managed to use Live Chat recently regarding new deals which is reassuring.  
Mine runs out soon and I don't fancy my bill going up to 3x the amount!  
Obviously they've got it all over the website not to ring (unless you're vulnerable or a key worker) but Live Chat doesn't seem to be available at the moment like usual - presuming it's probably reduced service at the weekend given staffing issues and the current situation etc.  
Sky had a cracking Sky Q deal on a while back but this seems to have vanished now - even if it wasn't they aren't doing engineer visits at the moment so probably look to renew my existing package.  
I've got Sky Entertainment + HD + Box Sets - all in all the out of contract price is around £40 up from my deal at the moment of £19.  

dankargo

Just want to say a massive thank you to those who mentioned the SMS number.   I had been trying to call Sky for a few weeks now about my bill which had shot up in price due to a deal expiring.  I was getting nowhere online and by calling the usual numbers.    I was browsing here last night and saw someone mention the SMS chat facility,  tried it today and managed to speak to an actual person.  Managed to get my bill reduced from £61 to £42 -  it meant a new 18 month contract but as I live in an area where Virgin Media is unavailable and Freeview signal isn't the best,  it was never really an option to leave.    Also realised I wasn't making many calls on the landline so used the opportunity to switch to Sky Talk PAYG.  

Thanks so much again!