Virgin Media retention deals (post your haggling successes)

powerful_Rogue

I'm going to give it another week and see if anythinh intersting happens with VM. If not, i'm going to grab this deal.

Kim_13

How are others setting their contact preferences to on? Ours seems to be off (was on previously and the current contract came from a retentions call) but when I try to save the changes it doesn’t save. I tried a different device which wouldn’t even log in.

When has everyone received notification of their disconnection being scheduled? Starting to wonder if rather than putting our notice in, the person just didn’t bother and changed our preferences to off.

Detail_Merchant

https://forums.moneysavingexpert.com/discussion/comment/81871758#Comment_81871758

I've set my preferences in "Account Settings" > "Marketing and account preferences"

When I last gave 30 days notice to quit, I got an email about 50 minutes later with the subject "Disconnecting your Virgin Media services" which said "Hello <firstname>, We’re sorry to hear you’re leaving us on <day> <d> <Mmm>" and gave details about what to expect re the final bill, returning kit etc.
I also got an email the next day with the subject "Returning your Virgin Media equipment".