Virgin Media retention deals (post your haggling successes)

Raichu

Current deal was about to expire and since I never use the TV as I find the interface tedious I dropped it completely. 

Old package:

Ultimate volt
2 tv hubs
all channels + sports/movies/netflix
1gig
£75pcm

New Package:

1gig SOLUS
Hub 5 upgrade
£53pcm + £30 credit. 

First offers were terrible, then was offered same package for £70pcm or broadband only for £67. I asked to cancel and then he budged to £53 for just broadband.

ImranQ

Raichu said:

Current deal was about to expire and since I never use the TV as I find the interface tedious I dropped it completely. 

Old package:

Ultimate volt
2 tv hubs
all channels + sports/movies/netflix
1gig
£75pcm

New Package:

1gig SOLUS
Hub 5 upgrade
£53pcm + £30 credit. 

First offers were terrible, then was offered same package for £70pcm or broadband only for £67. I asked to cancel and then he budged to £53 for just broadband.

I had a call this morning from Virgin after my cancellation yesterday. The guy tried to match the price & extras from Vodafone and has offered 1 gig plus (incl phone) for £42 per month to get me to cancel the transfer. He is going to call again tomorrow to get my answer. As they can’t give me the mobile backup I’m going to insist on £40 😂.

Raichu

ImranQ said:

Raichu said:

Current deal was about to expire and since I never use the TV as I find the interface tedious I dropped it completely. 

Old package:

Ultimate volt
2 tv hubs
all channels + sports/movies/netflix
1gig
£75pcm

New Package:

1gig SOLUS
Hub 5 upgrade
£53pcm + £30 credit. 

First offers were terrible, then was offered same package for £70pcm or broadband only for £67. I asked to cancel and then he budged to £53 for just broadband.

I had a call this morning from Virgin after my cancellation yesterday. The guy tried to match the price & extras from Vodafone and has offered 1 gig plus (incl phone) for £42 per month to get me to cancel the transfer. He is going to call again tomorrow to get my answer. As they can’t give me the mobile backup I’m going to insist on £40 😂.

Wild, If it wasn't for the fact I can't go without broadband id be tempted to leave completely and come in as a new customer in the black friday sale

ImranQ

Raichu said:

ImranQ said:

Raichu said:

Current deal was about to expire and since I never use the TV as I find the interface tedious I dropped it completely. 

Old package:

Ultimate volt
2 tv hubs
all channels + sports/movies/netflix
1gig
£75pcm

New Package:

1gig SOLUS
Hub 5 upgrade
£53pcm + £30 credit. 

First offers were terrible, then was offered same package for £70pcm or broadband only for £67. I asked to cancel and then he budged to £53 for just broadband.

I had a call this morning from Virgin after my cancellation yesterday. The guy tried to match the price & extras from Vodafone and has offered 1 gig plus (incl phone) for £42 per month to get me to cancel the transfer. He is going to call again tomorrow to get my answer. As they can’t give me the mobile backup I’m going to insist on £40 😂.

Wild, If it wasn't for the fact I can't go without broadband id be tempted to leave completely and come in as a new customer in the black friday sale

Not sure if I was clear. I have posted my background before. Currently, my choice is: I am either moving from Virgin to Vodafone or renewing with Virgin. So todays price was for renewal with Virgin.

if virgin don’t give me £40 I may just move to Vodafone but for their 1gig base price of £33. I already have a 6e modem and good Wi-Fi 6 coverage (400mbit+) & can always get a data sim cheap if Vodafone go through some major upheaval.

FreeBear

Renewal offer last month was £34 - Sent notice to cancel in response.

Cancellation actioned a couple of days ago, and got offered £29.50 - Rejected without a second thought.

Phone call this morning offering a speed upgrade from 125M to 132M for £23 (including phone). Still have that nasty RPI+3.9% mid-term price rise to contend with - Still debating whether to jump ship or not.

ImranQ

ImranQ said:

Raichu said:

ImranQ said:

Raichu said:

Current deal was about to expire and since I never use the TV as I find the interface tedious I dropped it completely. 

Old package:

Ultimate volt
2 tv hubs
all channels + sports/movies/netflix
1gig
£75pcm

New Package:

1gig SOLUS
Hub 5 upgrade
£53pcm + £30 credit. 

First offers were terrible, then was offered same package for £70pcm or broadband only for £67. I asked to cancel and then he budged to £53 for just broadband.

I had a call this morning from Virgin after my cancellation yesterday. The guy tried to match the price & extras from Vodafone and has offered 1 gig plus (incl phone) for £42 per month to get me to cancel the transfer. He is going to call again tomorrow to get my answer. As they can’t give me the mobile backup I’m going to insist on £40 😂.

Wild, If it wasn't for the fact I can't go without broadband id be tempted to leave completely and come in as a new customer in the black friday sale

Not sure if I was clear. I have posted my background before. Currently, my choice is: I am either moving from Virgin to Vodafone or renewing with Virgin. So todays price was for renewal with Virgin.

if virgin don’t give me £40 I may just move to Vodafone but for their 1gig base price of £33. I already have a 6e modem and good Wi-Fi 6 coverage (400mbit+) & can always get a data sim cheap if Vodafone go through some major upheaval.

Got the call from the retentions guy. He wouldn't budge from £42 saying that was the lowest he could go (but they all say that anyway!) so I said thanks, bye. Not sure if they call again...

ctdctd

I'm on M125 + weekends phone (which I don't use) at £44 with a rise to £58 when contract ends next month.

First haggling call took 45 mins with 4 people involved and went £44, £40, £57 (!), £40 and a promised call-back that never happened.

Second call took 20 mins, one person, £40 lowest offer and disconnection has been arranged - email confirming arrived.

If they don't budge this week, time to arrange a replacement. Looks like £25 is easily achievable from Shell etc.

victor2

ctdctd said:

I'm on M125 + weekends phone (which I don't use) at £44 with a rise to £58 when contract ends next month.

First haggling call took 45 mins with 4 people involved and went £44, £40, £57 (!), £40 and a promised call-back that never happened.

Second call took 20 mins, one person, £40 lowest offer and disconnection has been arranged - email confirming arrived.

If they don't budge this week, time to arrange a replacement. Looks like £25 is easily achievable from Shell etc.

They should call you back with a better offer. I gave my notice and ended up with M250 and call anytime (or whatever they call it now) for £33, and others have reported better than that.

FreeBear

victor2 said:

ctdctd said:

I'm on M125 + weekends phone (which I don't use) at £44 with a rise to £58 when contract ends next month.

First haggling call took 45 mins with 4 people involved and went £44, £40, £57 (!), £40 and a promised call-back that never happened.

Second call took 20 mins, one person, £40 lowest offer and disconnection has been arranged - email confirming arrived.

If they don't budge this week, time to arrange a replacement. Looks like £25 is easily achievable from Shell etc.

They should call you back with a better offer. I gave my notice and ended up with M250 and call anytime (or whatever they call it now) for £33, and others have reported better than that.

Down to £23 for M125+weekend calls.

If Virgin don't want to move on price, vote with your wallet and go for another provider. I'm fortunate that CityFibre have recently finished cabling my neighbourhood, so have a choice of suppliers offering similar speeds (not that I can use 125M, more like 20-30M tops).

ctdctd

ctdctd said:

I'm on M125 + weekends phone (which I don't use) at £44 with a rise to £58 when contract ends next month.

First haggling call took 45 mins with 4 people involved and went £44, £40, £57 (!), £40 and a promised call-back that never happened.

Second call took 20 mins, one person, £40 lowest offer and disconnection has been arranged - email confirming arrived.

If they don't budge this week, time to arrange a replacement. Looks like £25 is easily achievable from Shell etc.

Got the call back just now - offered £27 for M125 + weekends phone or £22 for M125 only.

Have signed up at £22 so not a bad saving from the £58 without the haggle!

(And I lose the landline which is only used by scammers anyway!)