Virgin Media retention deals (post your haggling successes)

MuckChucker

HampshireH said:

When I spoke to Virgin yesterday they told me they put a block on a property from having a new account for 3 months in anyone's name. When I said I thought that an account was by the person and not a property he just continued saying they would refuse a new account.

Is this actually possible?

So who ever buys your house has to wait 3 months to get VM broadband? Yeah right, it's a spoof. Many have already done it.

John905

Just trawling through all the tips here on renegotiating a contract that's about to end, all highly useful and interesting stuff. However, I am wondering if it might simply be easier to cancel and at the same time organise for a new customer contract under my wife's name timed to be installed a day after my service ceases. Can anything go horribly wrong with this approach?

For information we're currently paying £52 for M250/mixit/landline which is going up to £74. In reality we only need broadband as we never use the TV or phone. So as a new customer we could get M250 only for £32.50 plus £70 cashback, or a Big Bundle of M350/TV/Landline and 10GB SIM for £36.99.

mits999

HampshireH said:

When I spoke to Virgin yesterday they told me they put a block on a property from having a new account for 3 months in anyone's name. When I said I thought that an account was by the person and not a property he just continued saying they would refuse a new account.

Is this actually possible?

Is total BS

kipsterno1

HampshireH said:

When I spoke to Virgin yesterday they told me they put a block on a property from having a new account for 3 months in anyone's name. When I said I thought that an account was by the person and not a property he just continued saying they would refuse a new account.

Is this actually possible?

I renewed mid August and after refusing a couple of different offers the CS via retentions said he could do it for a certain price if I had someone else in the household that could sign up as a new customer and I cancel the current contract.

Despite this being the best offer they made I turned that down as he insisted that I would have to return all our current VM kit and they would post new out. I thought this was a total waste of money on their part and we would have lost any unwatched recordings.

BigBlueSky

mits999 said:

Virgin Mixit TV (With V6 TiVo box), M250 Broadband (Volt) and Virgin Phone (Talk Weekends).

This package £25 tops after cancellation 

Was offered this from the outbound retentions team for £26 as it was or £24 with a speed upgrade to M350 and the newer Weekend Chatter package.

ilikeguava

jcrennie said:

I ended up with M250, Mega TV, Sky Sports HD & TNT for £65. Judging from what else I've seen in here.. that's about the very best. I got a bit lucky with TNT as I complained so much and they made an error which an external body would have ruled in my favour, but I don't think that's too bad as a returning customer. But it took a lot of hard work an lost hours.

Suspect I'll probably pack it in and hope there's better internet speed in my area in 18 months time.

Hi!

I've just managed to get mine to £57.87 for similar package. Was previously paying around the same amount so I guess that's a win.

Chrispy_2

I've just had a bizarrely easy retention deal thrown at me. I've had the same package for a few years now, the formerly oomph deal, then it was the volt, and now it's the volt (with tnt sports £18 extra). I was paying £79 a month with an extra £25 on the O2 unlimited SIM. 

I've basically got every channel, netflix, landline with anytime calls. 600mbps internet. My deal ends on 28/10. The price is for to go up to £194 a month at that point. I tried live chat and the best I got was £124 (plus the O2 SIM I still have to pay). I'm not paying £150 for broadband and TV so I gave them a call today, 40 mins wait to answer so I was ready to play hardball like the wolf of wall Street, more than happy to walk away and get talk talk internet until the black Friday sky deals. 

opening offer from the nice Indian lady on the phone? £89 for the exact same package minus Tnt sports. I barely even voiced my displeasure and she said 'ok I give you tnt too'. I stuttered again briefly and she offered to increase the internet speed to 1gb as well. I asked her to call it £84 and she agreed instantly. Far too easy, I could have easily shaved another £10 off without much effort I reckon. I was happy before the call with anything less than £100 so I can't complain.

Moreso, I've reduced my O2 SIM down to the £15 one so I'm actually a fiver better off with better internet in total

Vbl90

Chrispy_2 said:

I've just had a bizarrely easy retention deal thrown at me. I've had the same package for a few years now, the formerly oomph deal, then it was the volt, and now it's the volt (with tnt sports £18 extra). I was paying £79 a month with an extra £25 on the O2 unlimited SIM. 

I've basically got every channel, netflix, landline with anytime calls. 600mbps internet. My deal ends on 28/10. The price is for to go up to £194 a month at that point. I tried live chat and the best I got was £124 (plus the O2 SIM I still have to pay). I'm not paying £150 for broadband and TV so I gave them a call today, 40 mins wait to answer so I was ready to play hardball like the wolf of wall Street, more than happy to walk away and get talk talk internet until the black Friday sky deals. 

opening offer from the nice Indian lady on the phone? £89 for the exact same package minus Tnt sports. I barely even voiced my displeasure and she said 'ok I give you tnt too'. I stuttered again briefly and she offered to increase the internet speed to 1gb as well. I asked her to call it £84 and she agreed instantly. Far too easy, I could have easily shaved another £10 off without much effort I reckon. I was happy before the call with anything less than £100 so I can't complain.

Moreso, I've reduced my O2 SIM down to the £15 one so I'm actually a fiver better off with better internet in total

Yeah, I refused the same thing for £80, and the next retentions agreed £73. Still considerably more than last year, but a lot cheaper than new customer deals

Liberal123

Chrispy_2 said:

I've just had a bizarrely easy retention deal thrown at me. I've had the same package for a few years now, the formerly oomph deal, then it was the volt, and now it's the volt (with tnt sports £18 extra). I was paying £79 a month with an extra £25 on the O2 unlimited SIM. 

I've basically got every channel, netflix, landline with anytime calls. 600mbps internet. My deal ends on 28/10. The price is for to go up to £194 a month at that point. I tried live chat and the best I got was £124 (plus the O2 SIM I still have to pay). I'm not paying £150 for broadband and TV so I gave them a call today, 40 mins wait to answer so I was ready to play hardball like the wolf of wall Street, more than happy to walk away and get talk talk internet until the black Friday sky deals. 

opening offer from the nice Indian lady on the phone? £89 for the exact same package minus Tnt sports. I barely even voiced my displeasure and she said 'ok I give you tnt too'. I stuttered again briefly and she offered to increase the internet speed to 1gb as well. I asked her to call it £84 and she agreed instantly. Far too easy, I could have easily shaved another £10 off without much effort I reckon. I was happy before the call with anything less than £100 so I can't complain.

Moreso, I've reduced my O2 SIM down to the £15 one so I'm actually a fiver better off with better internet in total

Hi. How did you reduce the 02 contract as I believe you have to go through to them separately? Or did the person you spoke to at virgin do this for you?

ImranQ

Been offered 1gig broadband & phone line by Virgin for £51 for 18 months (no O2 contract). Is this a good deal?