Virgin Media retention deals (post your haggling successes)

Ninj4

I signed up with Community fibre very late last night (£27/month for 1gig) on a 12 months contract and they're coming tomorrow morning at 9am to install. Virgin media wanted £40/month for 1gig broadband. 

I went through Topcashback broadband compare. So after £120 Amazon voucher and £66 cashback, my effective cost would be just under £13/month for 1gig FTTP broadband. I don't see Virgin media doing too well, especially where people have other options to get high speed broadband. On top of that when it comes to renewal with Community fibre, it's only £2 more out of contract so no panic of potentially paying ridiculous out of contract Virgin media prices. 

FreeBear

kipsterno1 said:

FreeBear said:

What ever the final RPI figure is come April, Virgin will be applying their RPI+3.9% rise to the base price of your package before any "discounts". So if you took on a 125M connection at £26/mo, and normal price outside of contract is £34/mo, you'd end up paying £30/mo - A 15.4% rise assuming RPI is 8%.

Unless I have read the T&C's wrong the increase is applied to the actual price you are paying. 

From the T&Cs

(2) The annual price adjustment will apply to the monthly
subscription price you are paying at that time and also (if applicable)
to the monthly subscription price payable after subsequent expiry of
any applicable offer or discount. For example (just for illustrative
purposes), if you joined in August 2023 on an offer price where the
monthly subscription charge is £40 a month for the first 18 months,
then standard pricing from month 19 (currently £50 a month), using
RPI rates that are illustrative only:
Year 1: In April 2024 you would see your offer price increase to
£43.56 a month (if RPI announced in the preceding February was 5%,
plus the 3.9%) i.e. £40 x 1.089 = £43.56. Your standard monthly price
payable from month 19 would increase also (£50 x 1.089= £54.45),
although you would not pay this amount until February 2025, 18
months from the date that you entered your contract; and
Year 2: In April 2025 (provided you have not re-contracted onto
another price) you would be paying the standard monthly price and
you would see your monthly subscription charge increase from
£54.45 to £56.57 a month (if RPI announced in the preceding
February was minus 1.5%, meaning we only applied the 3.9%
increase) i.e. £54.45 x 1.039 = £56.57355;

So (using their example) if you were paying £40/mo, you'd pay another £3.56 after the price increase. But if you look closely at your bill, you may well find an assortment of discounts & credits applied to bring the actual cost down. I get a £17 promotional discount plus a further £6 credit - I doubt these will be taken in to account when the price rise is announced come April. They certainly were not when prices went up by 13.8% in April of this year. I was going to be hit by a ~21% increase. Virgin Media lost the last remaining shred of trust that day.

MuckChucker

Ninj4 said:

I signed up with Community fibre very late last night (£27/month for 1gig) on a 12 months contract and they're coming tomorrow morning at 9am to install. Virgin media wanted £40/month for 1gig broadband. 

I went through Topcashback broadband compare. So after £120 Amazon voucher and £66 cashback, my effective cost would be just under £13/month for 1gig FTTP broadband. I don't see Virgin media doing too well, especially where people have other options to get high speed broadband. On top of that when it comes to renewal with Community fibre, it's only £2 more out of contract so no panic of potentially paying ridiculous out of contract Virgin media prices. 

Yeah I've had a search via TCB, no Community option for me so cheapest 1gig is £45 from a handful of providers. Some also include very attractive vouchers and cashback but not sure I trust the likes of TalkTalk....then again, people give out stink about VM and apart from price rises I've never had an issue.

First job today is digging out aerial cable and making sure my freeview service works. After that, it's on to VM.

Liberal123

Has anybody on the, what used to be the ultimate oomph package had much success with renewing? Or renegotiating a new contract? If so, what was the outcome?

mits999

Liberal123 said:

Has anybody on the, what used to be the ultimate oomph package had much success with renewing? Or renegotiating a new contract? If so, what was the outcome?

£45 a month 

Liberal123

mits999 said:

Liberal123 said:

Has anybody on the, what used to be the ultimate oomph package had much success with renewing? Or renegotiating a new contract? If so, what was the outcome?

£45 a month 

I’m assuming this is minus the cost for the SIM card that comes with the package?

flipdu77on

Hi Guys

Deal has just come to and end and phoned up to strip back the package. Offered mixit tv, 350mb and phone at £72pcm which I know is ridiculous. 

Going to phone to cancel tonight but wondered if anyone had a ballpark figure for what they would EXPECT to pay for this. 

Appreciate any help in advance.

Thanks

MuckChucker

flipdu77on said:

Hi Guys

Deal has just come to and end and phoned up to strip back the package. Offered mixit tv, 350mb and phone at £72pcm which I know is ridiculous. 

Going to phone to cancel tonight but wondered if anyone had a ballpark figure for what they would EXPECT to pay for this. 

Appreciate any help in advance.

Thanks

Anybody else in the house that you could sign up as a new customer????

I cancelled on Saturday - Whatsapp is a LOT more convenient than calling, by the way.
I've not yet decided between the two below, yeah VM cheaper but I do fancy the additional broadband speed and just a change of going with Sky. These deal are via topcashback - also both are bigger TV bundles than Mixit

 

flipdu77on

MuckChucker said:

flipdu77on said:

Hi Guys

Deal has just come to and end and phoned up to strip back the package. Offered mixit tv, 350mb and phone at £72pcm which I know is ridiculous. 

Going to phone to cancel tonight but wondered if anyone had a ballpark figure for what they would EXPECT to pay for this. 

Appreciate any help in advance.

Thanks

Anybody else in the house that you could sign up as a new customer????

I cancelled on Saturday - Whatsapp is a LOT more convenient than calling, by the way.
I've not yet decided between the two below, yeah VM cheaper but I do fancy the additional broadband speed and just a change of going with Sky. These deal are via topcashback - also both are bigger TV bundles than Mixit

 

Excuse my ignorance but how do I whatsapp them?

I could sign the wife up as a new customer but it seems so long and I've confidently haggled them down before so just want to get it sorted in my name if possible. 

MuckChucker

flipdu77on said:

MuckChucker said:

flipdu77on said:

Hi Guys

Deal has just come to and end and phoned up to strip back the package. Offered mixit tv, 350mb and phone at £72pcm which I know is ridiculous. 

Going to phone to cancel tonight but wondered if anyone had a ballpark figure for what they would EXPECT to pay for this. 

Appreciate any help in advance.

Thanks

Anybody else in the house that you could sign up as a new customer????

I cancelled on Saturday - Whatsapp is a LOT more convenient than calling, by the way.
I've not yet decided between the two below, yeah VM cheaper but I do fancy the additional broadband speed and just a change of going with Sky. These deal are via topcashback - also both are bigger TV bundles than Mixit

 

Excuse my ignorance but how do I whatsapp them?

I could sign the wife up as a new customer but it seems so long and I've confidently haggled them down before so just want to get it sorted in my name if possible. 

Whatsapp number [Removed by Forum Team] is there on the right of the Reddit page - https://www.reddit.com/r/VirginMedia/. Just say anything in initial message, then the bot picks up and puts you through to CS after some basic questions, have account number to hand. So much more convenient than waiting on hold. They may not get back to you straight away but at least you can get on with your day