Virgin Media retention deals (post your haggling successes)

superworm

Just did the similar dance. 

I was on 125 BB only and the best they offered was £21 a month so put a request to cancel yesterday. 

Got called this morning and was offered £14 for 18 months including a speed upgrade to 250mbps. 

Delighted. Oh they also agreed to upgrade my hub tomorrow. Happy days. 

Steve8888

Help - disconnection this week !   

Basic TV 
Basic Phone 

125 MB BB

will be paying 70 now 

Best offer the Disconnections team have have given ( when Ive specifically spoken to them )  is 40!!!!!!

I am happy to downgrade to 50 MBs but they dont seem to want to do that either 
looks like I will be leaving these VM Jokers 

PZ19

Steve8888 said:

Help - disconnection this week !   

Basic TV 
Basic Phone 

125 MB BB

will be paying 70 now 

Best offer the Disconnections team have have given ( when Ive specifically spoken to them )  is 40!!!!!!

I am happy to downgrade to 50 MBs but they dont seem to want to do that either 
looks like I will be leaving these VM Jokers t

If you’ve put your cancellation In, ring the 020 number and see what they can offer.  Surprised you not had call back or text in the cancellation period.  Do you have your my virgin media account preferences set so they can contact you?

Stingy_Samson

My current VM discounts expire on the 11th Oct (so just shy of 2 months away). 

I’m currently paying £51 per month (was £48 before April) for the following…

250Mb BB
Maxit TV (so I can get the TNT Sports channels)
Kids channels (because I was told it was cheaper with rather than without)
Talk Weekends.

So nothing particularly fancy, and I was happy with the £48 deal I haggled for last time around.

I just made the call to explain how I was asked last time to ring about now to arrange a new deal, and I’m seeing if I can get the Sky Sports HD channels on top of my current package.

The “inbound” retentions team told me just now on the phone I could have the same package as I have now (minus the kids channels), but also including the Sky Sports SD & HD channels for a new total price of £69 per month.

This isn’t a particularly high price, but I was wondering whether an “outbound” retention call would lower it much more. So I asked whether I could speak to someone about cancelling my services on the 11th Oct. But I couldn’t go any further. They said I couldn’t speak to anyone about cancelling until 30 days before the end date.

A couple of questions for anyone who may know. Can we not cancel (or give 50 days notice for example to cancel on our end of contract date?)
And secondly, what kind of price could I realistically be offered for the above services? I know I couldn’t get that even as a new customer with Sky, so am I just being greedy? :-)

kipsterno1

I had a similar experience ringing 41 days before the contract ended. Was told several times that if I asked to cancel there would be a charge dispite making it clear i wanted it to finish on the contract ended date. Ensured I rang back bang on 30 days to go and cancelled. 

Stingy_Samson

kipsterno1 said:

I had a similar experience ringing 41 days before the contract ended. Was told several times that if I asked to cancel there would be a charge dispite making it clear i wanted it to finish on the contract ended date. Ensured I rang back bang on 30 days to go and cancelled. 

Yeah sounds like it. Ah well, reminder firmly set.

tg99

Stingy_Samson said:

My current VM discounts expire on the 11th Oct (so just shy of 2 months away). 

I’m currently paying £51 per month (was £48 before April) for the following…

250Mb BB
Maxit TV (so I can get the TNT Sports channels)
Kids channels (because I was told it was cheaper with rather than without)
Talk Weekends.

So nothing particularly fancy, and I was happy with the £48 deal I haggled for last time around.

I just made the call to explain how I was asked last time to ring about now to arrange a new deal, and I’m seeing if I can get the Sky Sports HD channels on top of my current package.

The “inbound” retentions team told me just now on the phone I could have the same package as I have now (minus the kids channels), but also including the Sky Sports SD & HD channels for a new total price of £69 per month.

This isn’t a particularly high price, but I was wondering whether an “outbound” retention call would lower it much more. So I asked whether I could speak to someone about cancelling my services on the 11th Oct. But I couldn’t go any further. They said I couldn’t speak to anyone about cancelling until 30 days before the end date.

A couple of questions for anyone who may know. Can we not cancel (or give 50 days notice for example to cancel on our end of contract date?)
And secondly, what kind of price could I realistically be offered for the above services? I know I couldn’t get that even as a new customer with Sky, so am I just being greedy? :-)

Yep outbound should give a decent further reduction….I was on 250mb, maxit tv, talk weekends and sky sports SD at £54pm via outbound but cut to £36pm for last 6 months of contract after said I wanted to cancel following announcement of May price increase. Not expecting to get close to £36pm when this contract ends though!

cammyloon

Thought it might be helpful to report on my experience. I called renewals about renewing my Ultimate Volt bundle. After some discussion I was put through to retentions. 

The agent spent some time finding the "best price" for me. She quoted me £68. But it was only when I probed further that it became clear she was only talking about the payment to Virgin, not the full bundle price (including the payment to o2 as well as to Virgin). Adding that in took the total quote to £93. So I've not proceeded to cancel; and hope to be contacted by VM in due course with a more reasonable offer.

I've never experienced this before - being offered only a partial quote for a bundle. So, for anyone else in that situation, please make sure the quote you receive covers everything you're expected to pay for.

alnsv1000s

My 250MB Broadband was due to expire this month. Offered £39.50 per mth. Spent an hour on the phone to retentions, who offered nothing different. Said that I want to just give 30 days cancellation as could get Broadband, TV and Phone for £31 as new customer. Had email confirmation of cancellation 2 hours later. Next morning I logged into my account and it said I had an exclusive offer which I accepted.

paul090971

Ouch , back from a week holiday to see my contract has gone from £50 to £132.40

Any tips or current pricing for similar product. I notice netflix can be added to the same bundle. 

Bill breakdown

Your package (22nd August-21st September)£132.40

Ultimate Volt bundle£159.74

This includes

•  Calldivert

•  Talk More Anytime

•  Sky Sports HD Pack

•  Sky Sports and Cinema Collection

•  Kids Pick

•  Maxit TV

•  Virgin TV 360 Box

•  Sky Entertainment & Cinema Ultra HD

•  Volt M600 Fibre Broadband

•  1 Additional TV Box

•  Line Rental

•