Virgin Media retention deals (post your haggling successes)

Pluto88888

revengeissweet wrote: »

I have been with Virgin Media for telephone and broadband for the past 6 years and seen the costs increase from £22 per month to £44 per month. I have haggled and got short term reductions over this period. I tried again this year was told by their adviser it was my fault that I was not using all the speed they provided and that they could not reduce the cost. I applied to another provider for a similar service (Post Office/Talk Talk) who offered £24 per month. Once Virgin Media recognised that I was changing they offered me the same service for £16 per month for one year. Your may need to haggle with your feet before you get a result.

Nice I wish more people doing this maybe they will think twice about increasing people's contracts prices.

Anon

billn wrote: »

Yes got my email about a week ago, I was keen to see if I got notification this time because I didn't last time and they had to keep charging me the old rate (after a bit of an argument with them).

Our email notification only came through on Monday (£5 per month on Full House, 200mb) but it "should" only kick in after the promotion offer ends next May (according to their blurb), so I can renegotiate then as I am unlikely to get better than my current price.

Bossworld

I received a call from a Virgin Mobile upsell/loyalty team who were completely unaware of my looming cancellation.

Still no callback (or email confirmation of intention to cancel)

Shamine

Gave notice and cancelled 21st July after receiving increase notification. Decided that we'd drop the phone and Tv bundle as we hardly use them. Outbound offered 100mb broadband £24 or 350mb broadband £34. Finally got them down to £27 350 Broadband. Happy with that.

arganoid

Called Virgin a few days ago to cancel after price of land line, 100 Mb broadband and full house TV rose to £78. They offered a reduction to £63 the same package or £51 for a package with basic TV. I asked them to go ahead with the cancellation. Haven't yet arranged a new provider – interested to see if I get a better offer from Virgin.

Bossworld

Shamine wrote: »

Gave notice and cancelled 21st July after receiving increase notification. Decided that we'd drop the phone and Tv bundle as we hardly use them. Outbound offered 100mb broadband £24 or 350mb broadband £34. Finally got them down to £27 350 Broadband. Happy with that.

How late did you receive the call? I see you've posted nearly a month after making your cancellation request. :beer:

linz

Pluto88888 wrote: »

Done a bit of haggling last night on the phone with virgin media brother's account the best I got £17 for 50MEG line with £20 credit on account
£21 for 100Meg line with £20 credit on account
both 12 months contract.

I did try to push them for £15 50meg he was having non of it. lol

Brother took the 50meg package at the end.

I want this offer! lol

I rang up just now and all I got offered was to keep my £25 a month (broadband only) contract and they'd waive the £3.50 a month rise for 6 months. This was from retentions too, no effort whatsoever. Just cancelled with them and going to take up the Shell offer from the weekly email. Disappointing as they've always offered decent retention deals but they musn't want low users like me anymore.:rotfl:

whattochoose

duggan1 wrote: »

I had most joy on a sunday morning.

I rang 150 yesterday (Sunday) morning. I pressed one, one, four, four, two, which got me through to the "thinking about leaving" department. Except it didn't, I was speaking to a nice lady in the billing department, who kept mispronouncing my surname, but that's just an incidental point.
Anyway, the lady I was speaking to told me the best she could do was to cancel the price increase (in my case) of £3 which is shortly to be implemented. Against this I'm due to lose loyalty discounts of £10 in October, plus in January my rental line saver expires which will have the effect of greatly increasing my monthly charge -presently approx £29, from January/February to around the £60 mark.
I'm going to hang fire, I'm not really going to do anything until my RLS is close to expiring, but at the beginning of October I will ring again to see what they are prepared to offer, and if a mutually satisfying deal cannot be arrived at, I will then ring them again in January when my RLS is very close to expiring, and if then if I feel they are being miserly in their offer of discounts, I will do something I have hitherto never wanted to do, and tell them I want to cancel.
Hope it doesn't come to that, though, because I find their broadband terrific.

Valiant1876

Tried to post a screenshot, unfortunately...

The following errors occurred with your submission:
Sorry as a new user you are not allowed to post with links. This is done to stop spammers clogging up the site. Please edit your message below to continue.

El_Franko

I was on this same package, now asking for £56pm. I cancelled and got a call offering this for £49pm. If they dont play ball, let me know and i can help sort out a deal on your behalf...