Virgin Media retention deals (post your haggling successes)

[Deleted User]

Anon wrote: »

I never had reason to speak to an advisor - it was all ordered online to ensure that the cashback tracked.

If you successfully transferred your account to your partner, thereby garnering "new customer" deals (and even Cashback:eek: ) you were lucky indeed no one caught onto it at Virgin or Quidco.

It's therefore unwise for you to advise others to do the same...

Anon wrote: »

you just have to tick moving to this address rather than existing

So are you really recommending people lie on their application form?

Anon

Moneyineptitude wrote: »

If you successfully transferred your account to your partner, thereby garnering "new customer" deals (and even Cashback:eek: ) you were lucky indeed no one caught onto it at Virgin or Quidco.

It's therefore unwise for you to advise others to do the same...


So are you really recommending people lie on their application form?

I am not recommending anything, merely highlighting it is technically possible to sign up as a new customer. The Virgin system only lets you have one named customer, therefore if that is not you then you are a new customer.

[Deleted User]

Anon wrote: »

The Virgin system only lets you have one named customer, therefore if that is not you then you are a new customer.

That's not the case at all.
The contract applies to the household.
New customer deals are for new customers, not the partners of existing ones.

This is really not up for debate.

As I said, you were simply lucky that no one at virgin or Quidco caught on to your very obvious deception.

Anon wrote: »

I am not recommending anything,

But earlier you did exactly that:

Anon wrote: »

If negotiations fail, Virgin can sometimes work out cheaper going back as a new customer (in your partners name if you have this option available) with Quidco/Topcashbsvk and new customer deals on their website.

fondue

Ended up agreeing to this:

Fun TV (L)
VIVID 100 Optical Fibre
Weekend Calls

£50 credit

With line rental

Works out around £44.33 per month, so about £8 per month cheaper than what I am paying now. 12 mth contract - £96 saving. Not amazing but still a saving.

Anon

M

Moneyineptitude wrote: »

That's not the case at all.
The contract applies to the household.
New customer deals are for new customers, not the partners of existing ones.

This is really not up for debate.

As I said, you were simply lucky that no one at virgin or Quidco caught on to your very obvious deception.

But earlier you did exactly that:

The contract is in one person's name, Virgin do not have joint accounts as has been confirmed on the Virgin website (see https://community.virginmedia.com/t5/Forum-Archive/Adding-a-name-to-an-account/td-p/3567698). If you have left, as I had, I am no longer an existing customer - I am a former customer? From memory, as my wife applied to join a few days after disconnection (we had switched to BT then thought better of it) then she went straight through as a new customer as the system did not show the address as already connected.

If clicking on new customer rather than existing is deception, then many on MSE would also be guilty, as it is well known new customer offers for many companies are better than existing customer deals and therefore starting a new contract can be the better option - I followed (and repeated) advice previously given. On the actual application form all details have to be entered, including address for the past 3 years which has to be correctly entered for the credit check.

We are in contract anyway, having joined at the start of the year and renewed the existing contract through retentions at a reduced price following the price increase.

chrisfreelander54

Anon wrote: »

You give 30 days notice so have 30 days for them to phone back/arrange a new deal. Giving notice moves you on to the outbound retentions team who can offer better deals.

Well I've just had a call from the virgin team asking me to stay, and have managed to retain my 100mb for £27 for 12 months instead of the £38 I was paying and I also got a an extra £50 credited to my account plus an extra 6 months at the discounted price of £27 per month.


I'm well chuffed as at 1st as I was offer the 50mb for £27 per month until I declined.

So with the £50 credit it works out at £24.22 per month over 18 months, almost went with Vodaphone's 63mb at £24.

[Deleted User]

Anon wrote: »

If clicking on new customer rather than existing is deception, then many on MSE would also be guilty

Yes, but just because others have practised that deception too doesn't mean it then becomes a valid moneysaving tip!

It's possible to lie on all manner of application forms in order to obtain financial reward, but that doesn't mean you should...

Anon

Moneyineptitude wrote: »

Yes, but just because others have practised that deception too doesn't mean it then becomes a valid moneysaving tip!

It's possible to lie on all manner of application forms in order to obtain financial reward, but that doesn't mean you should...

We will agree (or not) to differ - starting as a new customer (particularly when Mrs Anon has every right to when we weren't customers) is not deceptive. No lies were put on the application form, and it would be daft to do so as there is a credit check.

[Deleted User]

Anon wrote: »

No lies were put on the application form

Your earlier comment reveals otherwise:

Anon wrote: »

you just have to tick moving to this address rather than existing

Since neither you nor your partner were moving, that's obviously an untruth on your application isn't it?

As I've said all along, I'm not judging you for this-just stating that your advice to others to do the same is unwise (and very likely to fail in most instances).
You were fortunate that Virgin incompetence allowed you to do this.

Cgmmgc

Call back from the loyalty team today

100mb broadband

£20p/m

12 month contract with the discount applied for 18months