Virgin Media retention deals (post your haggling successes)

DeeRus

Anon wrote: »

Sorry, I am a little confused - you were paying £50, but are now paying £55 including the price rise :huh:. Have you secured a discount or have you just left it running/accepted the rise? You could probably have hit it for less by cancelling. The default price seems to be £45 for Full House including 200 mb. The approach that seems to work is cancel, await a call back and then if nothing even cheaper is offered/suitable, people have reported getting a text/email offering the £45 deal. The link sent is https://www.virginmedia.com/staywithus. Obviously we are now beyond the 31/10 so it will depend on your circumstances if you could still negotiate cheaper (or indeed if you wanted to - your price is still cheaper than the rrp so as long as you are happy then that is the main thing :A).

I just used the link you shared and have renewed at the £45/month

Had just gone up to £64.50/m on the same but including Sky Movies, which isn't used than much.

So £45/m less the movies, wins it for me :T

jsinc

£26.67 p/m for 100MB BB and phone (inc line rental saver and discount). Via retentions, didn't cancel first.

sh2011

Dear All

Posting this in the hope it may help/make someone's life a little easier.

- I was paying £18/month on a 12 month contract for Weekend Calls and 100Mb broadband.
- I forgot about my phone and broadband package contract ending and the charge from Virgin Media exploded (more than doubled!).
- I noticed this increase before the first direct debit was taken, so I cancelled my direct debit.
- I called Virgin and challenged the increased bills. They refused to amend the newly increased bills and so I gave my notice to disconnect.
- I also raised a complaint about the billing.
- The next day I received a call from their outbound retentions team who after some negotiation offered me 100Mb broadband, but without the phoneline, for £22/month for a 12 month contract.
- This suits me as I want the 12 month contract (matches my tenancy agreement) and I don't have a landline phone!
- I also challenged the increased bills as part of the negotiation and they agreed to reduce them to the newly agreed £22 charge.
- Slight increase, but (relatively) minimal fuss and broadband at a price I can live with.

Don't be afraid to challenge Virgin Media. Point out to them that you're a long standing customer who just wants to pay a fair price for a service.

Good luck!

glenandemm

I got the vip package down from £89 to £79.
I’m happy with that as sky can’t get anywhere near with full package an extra box and no bt sport or tinternet!

hoth0416

worried_jim wrote: »

I pay £32pm for vivid 200.

This is a great deal - how did you manage that?

ellasmommy

Got a call from retentions after cancelling.

Paying £31 for Vivid 100 & mix tv. Got rid of landline and also credited £50 and first month free.

Was aiming for £30 a month so happy with that.

Geodark

Been with Virgin for ever, and just realised how much I am paying when compared to the packages offered to new customers. We only have the minimum TV, 200mb broadband and talk unlimited and we are paying £74 a month! Was going to ring up and see if they could come close to the packages offered to new customers, but from reading on here the only way they will do that is if you leave. I take it existing customers dont mean anything to them now? Been happy with Virgin and dont want to leave, but for the price I am paying it may leave little choice.

victor2

Geodark wrote: »

Been with Virgin for ever, and just realised how much I am paying when compared to the packages offered to new customers. We only have the minimum TV, 200mb broadband and talk unlimited and we are paying £74 a month! Was going to ring up and see if they could come close to the packages offered to new customers, but from reading on here the only way they will do that is if you leave. I take it existing customers dont mean anything to them now? Been happy with Virgin and dont want to leave, but for the price I am paying it may leave little choice.

You are correct that customer loyalty has no meaning, but just phone them up and ask what sort of deal they can do for you. You don't have to give your notice to leave, although that will probably get you a better deal. Before you phone them, look around at what deals are currently available and find one you can quote the price to VM for. They may not match it, but quite possibly give you a better deal than you are on, all for the sake of one free phone call!
Could involve a new 12 month contract, but if you're happy with that, then it's worth a try.

olgadapolga

Geodark wrote: »

Been with Virgin for ever, and just realised how much I am paying when compared to the packages offered to new customers. We only have the minimum TV, 200mb broadband and talk unlimited and we are paying £74 a month! Was going to ring up and see if they could come close to the packages offered to new customers, but from reading on here the only way they will do that is if you leave. I take it existing customers dont mean anything to them now? Been happy with Virgin and dont want to leave, but for the price I am paying it may leave little choice.

I was paying £79/month, had been with Virgin forever (and I mean forever), moved house and transferred Virgin to the new house, was extremely happy with the service (especially as they came out on Christmas Eve to ensure that we had a working phone - my husband was seriously unwell that year and may have needed an ambulance at any time - the mobile signal where I live is poor).

I had a slowish broadband speed, limited TV package and talk unlimited (UK calls only). Realised that the price was ridiculous. I didn't ring Virgin, or try to negotiate a price reduction. I just started the switching process to BT.

Virgin rang me. I told them what I could get, including bonuses from BT and a cashback site. They tried to convince me to stay, stating that Virgin was better because . . . . blah, blah, blah. I said that they best reconsider their offer as it wasn't good enough.

Got a call from the retentions team (outbound retentions?) who didn't argue about anything but offered me a better BB package, better TV (everything except Sky films), better phone (it now includes unlimited international calls, not that I call anyone abroad) for £29/month INCLUDING the line rental of £19/month. I had to get the guy to repeat it as I didn't think that I'd heard correctly. And then tell my husband as well as I couldn't quite believe it.

The factors that made Virgin offer a decent deal seemed to be that I'd been a customer for a long time (and it's cheaper to keep a customer than get a new one) and that I'd asked BT to take over my phone number. The Virgin guy mentioned both of these factors several times so it must have been this. Plus I'd not contacted Virgin before asking BT to be my provider.

I stayed with Virgin. They cancelled BT for me (although getting BT to stop emailing/texting/phoning/writing to me took a couple of months!) and said that they'd ring me once the contract was near the end to renegotiate their offer. So we shall see what they offer next.

HTH

latecomer

Thats very interesting as for the first time in 11 years I've not managed to agree a new deal with Virgin. Our services were going from £30 to approx £65 for

100Mb BB

TV Mix (basic one)

Unlimited Calls

inc line rental


I was told as I've previously had my line rental paid that its not an option any more for me. Best price I was offered was £43 (actually £53 including premier sports) with a small credit to the account. I've declined and will be looking for another provider.



I'm hoping that signing up for another provider and retaining our phone number might get another call but I'm resigned to changing.


Have to say I did get approx 7 missed calls from retentions hence expected (or at least hoped!) they wanted to keep me as a customer.