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Virgin Media retention deals (post your haggling successes)

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Comments

  • Anon
    Anon Posts: 14,562 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Gave 30 days notice which is due to end on 3rd November. Phoned Virgin today as had not had a call from them. Said best they could do was;
    £37 for 100mb broadband/ line rental and calls for 6 moths then goes upto £40 per month for 6 months.
    or £28 for 100mb broadband only
    or £23 for 50mb.
    I am currently paying £24pm (very good offer for past two years). Am I likely to get anything better than whats been offered above?

    As my contract finishes on Sat, can I extend it for a shorter period rather then be tied in for 12 months? Thanks

    You could phone and ask for a callback from outbound? If they don't call back, is there someone else in your house who could sign up as a new customer? Use TopCashback or Quidco too.
  • Asked earlier if outbound retentions could call me was told they can’t request them to call me and I couldn’t be put through.
    Don’t think husband signing up is an option as need to keep current email address.
    Jan Grocery challenge
    Budget £350 - Spent £64.45 to date
  • Daz2009
    Daz2009 Posts: 1,129 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I've just renewed....Full house tv with 100Mg...was paying £50 as a new customer,renewal is £55 including the £4 increase so I'm happy with that.
    Probably could have pushed them a bit harder but I think it's a fair price and I had no intention of leaving
  • Anon
    Anon Posts: 14,562 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Daz2009 wrote: »
    I've just renewed....Full house tv with 100Mg...was paying £50 as a new customer,renewal is £55 including the £4 increase so I'm happy with that.
    Probably could have pushed them a bit harder but I think it's a fair price and I had no intention of leaving

    Sorry, I am a little confused - you were paying £50, but are now paying £55 including the price rise :huh:. Have you secured a discount or have you just left it running/accepted the rise? You could probably have hit it for less by cancelling. The default price seems to be £45 for Full House including 200 mb. The approach that seems to work is cancel, await a call back and then if nothing even cheaper is offered/suitable, people have reported getting a text/email offering the £45 deal. The link sent is https://www.virginmedia.com/staywithus. Obviously we are now beyond the 31/10 so it will depend on your circumstances if you could still negotiate cheaper (or indeed if you wanted to - your price is still cheaper than the rrp so as long as you are happy then that is the main thing :A).
  • Anon wrote: »
    Sorry, I am a little confused - you were paying £50, but are now paying £55 including the price rise :huh:. Have you secured a discount or have you just left it running/accepted the rise? You could probably have hit it for less by cancelling. The default price seems to be £45 for Full House including 200 mb.

    No such thing as a 'default' price, for new customers Full House plus 200Mb is £57 rising to £79 at end of term.

    It's only important that they're happy with that. I dare say they'd get bumped up to 200Mb if they asked but if they get a solid 100Mb and it's plenty for their needs then there's no point.
  • Anon
    Anon Posts: 14,562 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    No such thing as a 'default' price, for new customers Full House plus 200Mb is £57 rising to £79 at end of term.

    It's only important that they're happy with that. I dare say they'd get bumped up to 200Mb if they asked but if they get a solid 100Mb and it's plenty for their needs then there's no point.

    What I meant was the price many people have mentioned securing recently - they even have a webpage set up with this deal, which suggests it isn't isolated as a retention deal.
  • notisis
    notisis Posts: 306 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    I cancelled yesterday (xl tv, 100 bb and phone with anytime calls £76) and was asked if I wanted to keep the phone number when I moved providers. I said yes and she said the phone line would remain "active". Date for disconnection given as 30 November which is handy as my billing in advance is 1 to 30 November. with this to be taken by direct debit on 12 November. So this evening I see an email saying I'm on a new contract for phone at £27 per month and I will be billed £76 on 24 November plus a further £122.26 on 24 December. I'm out of contract and was cancelling within the time frame anyway for the price rise. I know you can't tell me what on earth these charges relate to and I'll telephone tomorrow morning, but is this normal practice?
  • Plus
    Plus Posts: 434 Forumite
    Ninth Anniversary 100 Posts Combo Breaker
    I'm just about to snap and cancel our existing 172Mbps Virgin broadband, given the successive price rises. Obviously I'd like a retention deal, but if not it would mean going to non-FTTC ADSL, which would be a big step down. But it might be worth it for a bit, especially if I could pick up a new customer deal in a few months.

    Virgin's new customer prices seem to be all smoke and mirrors - I heard they show you different prices depending on whether you're coming from a Virgin connection or not. And, of course, what deals are on at a given time, cashbacks, etc.

    So, if I'm not in a hurry and wait for a good offer, what kind of ballpark deal should I expect for a new Virgin connection, let's say about 100Mbps, no TV, no phone? And how long do you have to wait to become a 'new' customer again?
  • worried_jim
    worried_jim Posts: 11,631 Forumite
    10,000 Posts Combo Breaker
    I pay £32pm for vivid 200.
  • jnotts
    jnotts Posts: 8 Forumite
    Fourth Anniversary First Post
    edited 7 November 2018 at 1:14PM
    Was paying £51.49 for the player bundle (100mb internet / player TV / Weekend calls) which was my fault as I let it lapse for a few months (did get the £32 welcome offer which ended in July).

    Called today to expect the runaround with every intention of cancelling and waiting for a call back. Was offered the same package but new 12 month contract, but first 6 months @ £31.49 and a further 12 months @ £34.49, so averaging £33.49 for 18 months.

    Even the Virgin Rep seemed surprised by it! Safe to say I took that deal with open arms
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