📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Virgin Media retention deals (post your haggling successes)

1130131133135136383

Comments

  • can anyone give me any advice re broadband. I'm so confused with all these speeds and deals. I have a Sky package and also a Virgin package and together they are still cheaper/as cheap than than if I have a deal with one of them but my Broadband is awful. So slow the kids turn off Wi fi when they visit and use their data! and that's fiber optic so I'm a bit wary of jumping out of the frying pan and into the proverbial fire. I cant see a way out.
  • Dermaqueen wrote: »
    can anyone give me any advice re broadband. I'm so confused with all these speeds and deals. I have a Sky package and also a Virgin package and together they are still cheaper/as cheap than than if I have a deal with one of them but my Broadband is awful. So slow the kids turn off Wi fi when they visit and use their data! and that's fiber optic so I'm a bit wary of jumping out of the frying pan and into the proverbial fire. I cant see a way out.

    It would help if you actually state what it is you have.
  • VfM4meplse
    VfM4meplse Posts: 34,269 Forumite
    10,000 Posts Combo Breaker I've been Money Tipped!
    Had a call from retentions.

    The best they could offer is £34 for 100mb and anytime calls for 18 months.

    Declined the offer and they are going to ring back tomorrow.

    Any advice would be much appreciated
    How did you get on?
    hawkhurst wrote: »
    100mb broadband and weekend phone. Was going up from £30 pm to £47. Rang to cancel and was offered £34 and said no. Call back 24 hours later from retentions offering the same package for £27 pm for 18 months and £50 credit. Chuffed to be paying less than before.
    Good result.

    grahamm wrote: »
    I'm currently paying Virgin £42 a month (£23 for Broadband and phone, plus £19 for phone line rental) but that was due to go up to £47 a month with their price hike.

    Since I barely use the landline, I phoned them up and told them that I was thinking of getting rid of it because there was no point in paying for something I didn't use.

    Five minutes later, they're offering me a 12 month contract with the same Broadband, phone and line rental for £33.

    Result! :)
    I'm in the same position re: monthly costs - barely use the TV, and the phone almost never but I am a heavy internet user. I've used the MSE tool and am really disappointed with the average broadband speeds listed: 11Mb and 36Mb seems standard. My latest value-for-money statement from VM tells me my average speed is 108Mbps (just tested it now and it is indeed 104). Your post has given me something to aim for!
    Value-for-money-for-me-puhleeze!

    "No man is worth, crawling on the earth"- adapted from Bob Crewe and Bob Gaudio

    Hope is not a strategy :D...A child is for life, not just 18 years....Don't get me started on the NHS, because you won't win...I love chaz-ing!
  • Joined MSE purely to post in this thread!! :cheesy:

    I'm currently on VIVID 150 with Virgin. Loyal (ish) customer for 5+ years. After 2 price hikes in the past year I'm paying £43.74p/m just for broadband.

    They're getting rid of the 150 so my options are the 50 or the 100. I want to go for the 100 which they originally quoted as £40p/m - not really worth the downgrade for the sake of £3.74.

    I called customer services & spoke to the 'cancellation' team and they offered me £32p/m for the VIVID 100 and my first month for free. Not bad but still a bit over my budget (especially after seeing other offers people have had on here!).

    I said I'm really only looking to pay £25 a month and am considering moving to Talk Talk (est 80mb for £25p/m) or Vodafone (est 76mb for £27p/m with a £75 Amazon giftcard). They weren't having any of it, telling me that their broadband was far superior & that I wouldn't get the same level of service (I'm aware of this, grr).

    I'm hoping that I get a call back from their outbound retentions team but I'm starting to doubt myself and wonder whether I should've just accepted their £32p/m offer for the VIVID 100 as it works out as a saving of £128! Someone please reassure me! :undecided:
  • Hazular wrote: »
    I said I'm really only looking to pay £25 a month and am considering moving to Talk Talk (est 80mb for £25p/m) or Vodafone (est 76mb for £27p/m with a £75 Amazon giftcard). They weren't having any of it, telling me that their broadband was far superior & that I wouldn't get the same level of service (I'm aware of this, grr).

    I'm hoping that I get a call back from their outbound retentions team but I'm starting to doubt myself and wonder whether I should've just accepted their £32p/m offer for the VIVID 100 as it works out as a saving of £128! Someone please reassure me! :undecided:

    There are other options at £25 a month depending on location, check on: https://broadband.moneysavingexpert.com/ and the other sites.

    The address checker option on https://www.dslchecker.bt.com/ will give you an idea on the fibre speed you can expect.

    I speak to a LOT of people at work who have virgin BB and they would greatly dispute the quality and the service levels of the product.
  • I speak to a LOT of people at work who have virgin BB and they would greatly dispute the quality and the service levels of the product.

    Fair enough, however I've been with them for 6 years out of 7 since I moved out of my parents' and I've very rarely had a major problem. We had a couple of service issues in the summer which got fixed eventually, turns out all the cables in our area were corroded so I couldn't really blame them as they sorted it quickly once they discovered it. They gave us like a couple of quid off our bill for a few months as a result.

    Just hoping for a better deal and worried I've shot myself in the foot :rotfl:
  • victor2
    victor2 Posts: 8,144 Ambassador
    Part of the Furniture 1,000 Posts Name Dropper
    Hazular wrote: »
    I said I'm really only looking to pay £25 a month and am considering moving to Talk Talk (est 80mb for £25p/m) or Vodafone (est 76mb for £27p/m with a £75 Amazon giftcard). They weren't having any of it, telling me that their broadband was far superior & that I wouldn't get the same level of service (I'm aware of this, grr).
    If you do speak to VM again ask them why their broadband speed is "superior" when the upload speeds they offer are sigficantly lower than every other fibre based service available.
    With VIVID 100 you get 6Mbps upload.Talktalk offer 19Mbps up with 63Mbps down and Vodafone 20Mbps up with 63Mbps down.
    All except VM use the OpenReach infrastructure, so will be similar.


    Be aware that VM can see how much you upload, but you can always say you'd upload more if it was faster.

    I’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. 

    All views are my own and not the official line of MoneySavingExpert.

  • So received a call from VM yesterday 2 days before my disconnection. Got called the next day after disconnection to understand why I was leaving and then a week later but asked to get a call back. Never happened so had to ring twice to ask them to ring back.

    Renewed my package for Vivid 200 and Talk XL.
    Offered 23 * 6 and 42 * 6 for a 12 month contract with £50 credit. What do you guys think of that.

    However when I got sent my contract, no mention of £23 just £42 for 12 months. After number of calls, no one could see this conversation, they could only see £42 and £50 credit applied. Has this happened to anyone else, where you agreed it on the phone but completely different contract being sent?

    I was previously on £32 a month for the same package until April 2019 where the LRN expires.

    I do find its hit and miss with the customer service, some agents are really helpful but others quite intimidating.
    Love Saving others Money
  • staffsuk
    staffsuk Posts: 219 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    So my contract ended last month - I had Vivid 50 & Talk Weekends. I cancelled my contract just over a week ago and got a call from outbound yesterday.

    They offered me what I already had for £22 / month or just broadband Vivid 50 only for £17 / month + a £30 credit which makes it £14.50 / month on a 12 month contract.

    Result!
  • Phoned to express disappointment at the recent price increases, and was told rather rudely by a lady at the Indian call centre that the additional cost was actually 'call costs'. I said the email just says 'your bill is going up by £1.89 a month' with no mention of call costs.
    Got the usual about how Virgin's broadband is better but the best she would/could do would be to take the £1.89 off my bill for six months where I could phone back to see if there were any better offers.

    No movement on the 'basic package', though I expressed how it was over £200 cheaper if I was a new customer. Will have to phone back.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.3K Banking & Borrowing
  • 253.2K Reduce Debt & Boost Income
  • 453.8K Spending & Discounts
  • 244.3K Work, Benefits & Business
  • 599.5K Mortgages, Homes & Bills
  • 177.1K Life & Family
  • 257.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.