Add your feedback on energy supplier Iresa

molerat

Are you sure it is not the regular monthly notification they are taking the payment, what is the e-mail headed ? "New Direct Debit payment to Iresa Limited" which is the normal monthly or "You've set up a Direct Debit" which is for a new DD.

brewerdave

molerat wrote: »

Are you sure it is not the regular monthly notification they are taking the payment, what is the e-mail headed ? "New Direct Debit payment to Iresa Limited" which is the normal monthly or "You've set up a Direct Debit" which is for a new DD.

..beat me to it molerat - I've just had the "usual" monthly email

icharus

It is headed "New Direct Debit payment to Iresa Limited". I didn't receive one like this last month, so assumed this was a new ploy.

Mistermeaner

fyi iresa still blocking my transfer to edf despite my account being in credit

edf has no sent a thanks for trying but we cant accept you email

so looks like im stuck with iresa

ombudsman complaint underway

icharus

I believe I may be in the same boat.

Raxiel

icharus wrote: »

What are Iresa up to? I gave meter readings in plenty of time and as required yet the following message appeared on both gas and electric bills

There was no valid meter reading available within the billing period as at the time this bill was
generated. If your submissions are up to date, it will appear in the next statement.

Are they simply not coping or is it some ploy?

Same here, they raised a gas bill but it was for £0 and just reflected DDs. Electricity fine as usual.

Raxiel

mikeyblunt wrote: »

As I said, looks like they are intentionally not getting the gas readings validated every month. Maybe every 6 months.

macman

This is a very minor quibble in the great scheme of Iresa 'malfunctions', but has anyone noticed that the software is now displaying account balances to 3 decimal places, not 2? So my electricity account (still awaiting a meter point after 5 months on supply) shows as a credit of £170.1 on the main Accounts page, but £170.095 if you click on 'Transactions'.
How hard can it be to get these basics correct?

DonnySaver

Iresa still claiming that they have not received my final gas reading from E.ON. E.ON's Malc saying that all figures have been passed over.
I've passed on the phone number given to me by Malc for them to call to get the final readings sorted but they're playing dumb with me (which they are) !:mad:

System

DonnySaver wrote: »

Iresa still claiming that they have not received my final gas reading from E.ON. E.ON's Malc saying that all figures have been passed over.
I've passed on the phone number given to me by Malc for them to call to get the final readings sorted but they're playing dumb with me (which they are) !:mad:

They are playing the same silly games with me. I will be reporting Iresa to Ofgem for its breach of Standard Licence Condition 27.17 which requires suppliers to take all reasonable steps to issue a final bill or statement of account within 6 weeks of termination of supply.

Both of my have new suppliers confirmed in writing that industry-validated meter readings have been provided to Iresa in full compliance with industry procedures.