Add your feedback on energy supplier Iresa

Fontana

Blackdog wrote: »

I struggled to log in but kept trying and eventually got there. It then took four attempts to get the gas bill to download, electricity bill downloaded first time. Eventually I opened the gas bill but was surprised to find that there was no charge for gas. Under the gas you've used section it says "there was no valid meter reading available during the billing period as at the time this bill was generated. If your submissions are up to date, it will appear in the next statement".
There was no problem with the electricity meter readings submitted at the same time so I can only assume they are having some back office difficulties or perhaps are not calculating gas consumption until the multiplier issue is resolved. Anyone else finding their gas statement blank?

Same here.

I've been with Iresa since February. I've had no problems with them until May. I submit my gas and electricity readings at the end of each month but the May gas reading hasn't appeared and the latest gas bill is zero.

grumpycrab

Fontana wrote: »

S... but the May gas reading hasn't appeared and the latest gas bill is zero.

Same issue for me with gas. May be related to the "meter readings database update" or whatever it was a few weeks ago. My guess is that's all happened but Iresa's software needs to change to meet the new interface spec. And they haven't got any money to employ anybody to implement it.

footyguy

No verified meter readings, (electric only) so no consumption charged, so credit in account growing and growing ... resulting in a bigger interest payment by the supplier

:beer:

footyguy

mikeyblunt wrote: »

Same here,no gas readings again this month.

Do Iresa have to pay to get the readings verified?

I got my first reading accepted after being with them 6 months.Could they be sending them to be verified just once every 6 moths to save them money ?

There must be a cost involved somewhere - I'm sure the verifier doesn't verify readings for the love of it.

Maybe you are correct in that the supplier are cutting costs - they must be doing something to cut costs to offer the amazing tariffs they have been.

And as I mentioned, the longer they take to account for consumption then the higher the interest payments they need to make to customers in credit.

A win-win situation for the consumer
:beer:

icharus

miniemma wrote: »

Anyone else struggling to log in today?

I received notification that they have created a bill this morning, I seem to remember this happened last time bills were created too.

Yes I noticed that too. Their computer system obviously can't cope when a number of customers try to access their online bill.

molerat

Just logged in no problem, bit slow but otherwise OK. 60p interest credited today so their lack of getting my account set up correctly is costing them.

brewerdave

molerat wrote: »

Just logged in no problem, bit slow but otherwise OK. 60p interest credited today so their lack of getting my account set up correctly is costing them.

My leccy only account seems to be working OK - and the bill takes account of my supplied readings. HOWEVER, the credit is steadily increasing as the DD was set up a bit high ,so my interest is up again. Wonder when (if at all) they will adjust the dd to meet actual consumption ? Otherwise,at the end of the fixed term, I'm going to be well over £150 in credit

macman

Same as above this month, meter readings were supplied but have not been verified, so I now have a growing credit on my gas account. And still no sign of my electricity meter point being set up. Formal complaint now raised with the EO.

Mistermeaner

i'm underway with a formal complaint with the ombudsman - i started a thread somewhere

you_llneverwalkalone

Gave Iresa a meter reading on 31/5 & received a bill today.

Bill is correct & interest paid on balance as well.