Add your feedback on energy supplier Iresa

DonnySaver

No 'tweets' from Iresa for 5 days? Have they gone home for good?

grumpycrab

DonnySaver wrote: »

No 'tweets' from Iresa for 5 days? Have they gone home for good?

They were last active on Tuesday, less than 5 workings days ago. But, apart from last Tuesday, they've been really quiet on Twitter for a couple of weeks. Best indication of state is length of phone waiting times. Anybody?

phillw

punamulta wrote: »

Energy customers build a significant credit balance paying their fixed DD through the summer,

Iresa pay 4% on any credit balances, so my guess is that they will vary the DD to prevent you building up a large credit.

Al_Ross

I'm £400 in credit with Iresa and trying hard to get it refunded,and my Direct Debits halved !

phillw

Al_Ross wrote: »

I'm £400 in credit with Iresa and trying hard to get it refunded,and my Direct Debits halved !

Are they paying you 4% aer interest on it? How do you get them to take that much money?

Al_Ross

Yes,I am getting 4%.

I set the payments too high. It’s a property we let out. I had no idea what the tenants might use, I got it way wrong. Just worried they go bust before I get it rectified.

molerat

macman wrote: »

I have exactly the same experience. I went on supply on the same date as you and still no electricity meter point set up. However my outgoing supplier has now managed to contact Iresa and agree a closing electricity read. I then received my final bill from E.On the very same today. Quite impressive. Not so Iresa; they say my meter point set up is now being addressed by their 'escalated response team' as an 'urgent priority': however ten days further on and still no meter point.
My complaint is at 8 weeks in a few days so the next stage will be the Ombudsman.

Heading the ticket "COMPLAINT" seems to illicit a rapid response although that response is total !!!!!!!!

Not having a meter point up and running straight away is not an uncommon issue after a switch. It sometimes takes a little while longer to get all the information needed to set up the online portal for them. I Have raised this to the relevant team again as a matter of urgency to make sure it is ready as soon as possible.

We often mark tickets as resolved to close them when they have been responded to or an internal ticket has been raised to the relevant team to resolve the matter.

I will be leaving this complaint open for you so that we can monitor the situation and only close it once the issue has been rectified.



Kind regards

System

I noticed that they had marked a complaint as RESOLVED without any resolution. I e-mailed them last week pointing out that the matter was far from resolved and the complaint should be re-opened. Guess what: they have posted my e-mail in my online account and someone has also marked this as RESOLVED.

Technically, I am no longer an Iresa customer and despite the fact that both my new suppliers have provided them with industry-validated switching meter readings, Iresa are trying to suggest that they are unable to raise Final Bills on readings provided by a customer!

brewerdave

Hengus wrote: »

Technically, I am no longer an Iresa customer and despite the fact that both my new suppliers have provided them with industry-validated switching meter readings, Iresa are trying to suggest that they are unable to raise Final Bills on readings provided by a customer!

Have they actually put this in writing ?? Are you in credit,so due a return of cash??

Former_E.ON_Company_Representative:_Malc

macman wrote: »

I have exactly the same experience. I went on supply on the same date as you and still no electricity meter point set up. However my outgoing supplier has now managed to contact Iresa and agree a closing electricity read. I then received my final bill from E.On the very same today. Quite impressive. Not so Iresa; they say my meter point set up is now being addressed by their 'escalated response team' as an 'urgent priority': however ten days further on and still no meter point.
My complaint is at 8 weeks in a few days so the next stage will be the Ombudsman.

Glad this is finally sorted from our end macman.

Malc