Add your feedback on energy supplier Iresa

grumpycrab

poppellerant wrote: »

I had to wait for only 15 minutes.

Somebody (or rather some organisation) has rattled their cage methinks; ties in with increased twitter replies last week. Sounds promising - but should never have got that bad in the first place.

System

tuggy12 wrote: »

Thanks for that but the difference is literally a few pennies, whereas I will save a minimum of £100 by being with IRESA for the coming year ( based on current comparison sites)

With respect, you are missing the point. The accurate use of calorific values is a Licence Condition. Would you be happy flying with a budget airline knowing that they have been able to offer you a cheap seat price by not carrying the prescribed diversion fuel? It is the role of a Regulator to monitor full regulatory compliance. If not, there is little point making the accurate use of calorific values a Licence requirement.

tuggy12

Sorry but your analogy doesn't make any sense.

By accepting a calculation that is at variance by a few pennies is, in no way, compromising my safety or anything else for that matter.

I am more than happy to let the Regulator monitor for full compliance, after all it is their job.

macman

Those 'few pennies' amount to typically £4 a year, which is an extra £280K of revenue a year (if the quoted figure of 70K customers is correct.)
Hardly small beer.

poppellerant

grumpycrab wrote: »

Somebody (or rather some organisation) has rattled their cage methinks; ties in with increased twitter replies last week. Sounds promising - but should never have got that bad in the first place.

I completely agree. I think a lot of the blame can be attributed to naivety from those running Iresa. But at least things seem to be better now and you can speak to somebody in a timely manner.

System

poppellerant wrote: »

I completely agree. I think a lot of the blame can be attributed to naivety from those running Iresa. But at least things seem to be better now and you can speak to somebody in a timely manner.

Your experience doesn't seem to gel with what people are saying on Trustpilot. Having someone answer the phone is one thing; getting billing issues resolved is something that seems outwith their ability.

punamulta

I'm an habitual switcher and have been with most of the regular suspects for energy. I have never experienced this level of non -existent customer support. I used to work in customer services, Iresa could be used as a training exercise in how not to do it.
A lot of political pressure has resulted in more small players entering the energy market, I wonder whether the regulator has done adequate due-diligence when vetting these new entrants. I'm not hanging around to see whether Iresa get their act together, I've switched.

brewerdave

punamulta wrote: »

I'm an habitual switcher and have been with most of the regular suspects for energy. I have never experienced this level of non -existent customer support. I used to work in customer services, Iresa could be used as a training exercise in how not to do it.
A lot of political pressure has resulted in more small players entering the energy market, I wonder whether the regulator has done adequate due-diligence when vetting these new entrants. I'm not hanging around to see whether Iresa get their act together, I've switched.

Has your switch actually completed ? If so, did you get your accurate final bill??

punamulta

Not completed yet, still cooling off period, it could get interesting as not even my opening electricity reading is showing on my Iresa account yet. They've cleared all my support tickets of course to keep up appearances, but done little else, I'll keep you posted.

poppellerant

Hengus wrote: »

Your experience doesn't seem to gel with what people are saying on Trustpilot. Having someone answer the phone is one thing; getting billing issues resolved is something that seems outwith their ability.

I never said my issues were resolved, I'm just a happier bunny knowing I can pick up the phone to Iresa and speak to somebody in less than 20 minutes.

In fact my issue with meter readings and direct debit amount remains unresolved. But it seems as though things might be on the mend. I get the impression my issues will be resolved in a few weeks time, but part of me is doubtful.