Add your feedback on energy supplier Iresa

brewerdave

Hengus wrote: »

Wow - would you believe it. I have got a bill for April.

I cannot complain about their use of the wrong CV as the bill shows absolutely no gas usage for March, and it is based on an incorrect balance carried forward from my Transactions Page.

No bills for December/January, February or March.

This 'hole' just gets deeper and deeper.

I've just managed to log in - my bill (for leccy only) is spot on and even includes the interest credit for end of April:T
No sign of a reduction in DD to pull the credit balance down to the one month level. .
Am I glad that I didn't move my gas to them tho'.:D

philng

So far so good since switch mid March. Thankfully had no need to contact IRESA. First bill now received and all seems correct including some small interest.
Happy to be receiving the cheapest energy on the market for as long as it continues with the knowledge I have no exit fee if it all goes pear shaped!

youravinalarrrf

Hengus wrote: »

Wow - would you believe it. I have got a bill for April.

I cannot complain about their use of the wrong CV as the bill shows absolutely no gas usage for March, and it is based on an incorrect balance carried forward from my Transactions Page.

No bills for December/January, February or March.

This 'hole' just gets deeper and deeper.

I've received a very similar gas bill for my April usage it only shows the direct debit payment but no usage despite providing a meter reading on the 30th April it shows the following on my statement

There was no valid meter reading available within the billing period as at the time this bill was generated. If your submissions are up to date, it will appear in the next statement.

My final meter reading was also provided on 4th May and that shows in the transaction on my online account. I'm now waiting for my final gas bill covering 1st April to 4th May to be produced (hopefully my last day for gas supply with these clowns!) but there's still no sign of the obligatory "Sorry you're leaving" email or any confirmation that my direct debit will be reduced due to them no longer supplying my gas.

As Iresa are still not using Ofgem's prescribed method for calculating the Calorific Value no doubt another formal complaint will be required whenever this final bill arrives.

macman

I too received a response yesterday to my various complaints. Basically an apology and saying that they now had the data they needed to set up my electricity account and agree an opening read (data that E.On sent them more than 2 months ago). They then closed all my open tickets! So I have now reopened these, pointing out that an apology alone does not resolve the issue.
I also have notification of a gas bill today, but impossible to access their site at present to check it.

diggerman476

stay away from iresa.Their landline is always an hours plus wait,their e mails are the most part not answered and if they are they never act on them, they have been billing me incorrectly since I joined in march and they are simply uncontactable using incorrect meters and readings and merrily taking by direct debit instruction which I am trying to cancel but they will of course keep re-applying for it and failing to contact me.they clearly have no infrastructure.Stay away they are nothing but hassle

Former_E.ON_Company_Representative:_Malc

you_llneverwalkalone wrote: »

I,ve completed my move to Iresa month ago.

Move happened as expected. Online account opened with correct details. First direct debit taken.

Gave Iresa my opening meter readings & received email confirmation of the reading but the reading is still not showing my online account. Still not receive my final bill from Eon either.

I,ll keep you updated.

Hello you_llneverwalkalone and sorry to lose you.

It's the new supplier that drives a change of supplier. They'll send us the meter readings they intend to use to start their account. We'll use the same readings to close our account and issue a final bill. This makes sure the same energy is only charged once. These readings go through a third party who checks they're in line with previous readings held for the property. Sometimes a change is made and both suppliers need to use the same readings to start/close their accounts. This can cause a delay.

Another possible delay is if the new supplier hasn't signed up to Faster Switching. Most have but there are exceptions. If they have, switches go through in about two and half weeks. If not, it could be around 5 to 6 weeks.

If we haven't received anything 42 calendar days after the supply end date, we'll contact the gaining supplier to see if we can move this forward. At this point, we'll write to let you know.

Hope this explains you_llneverwalkalone.

Malc

icharus

I received an e-mail this morning saying my bill was ready, but like others have been unable to access their site.

With Eon I knew exactly what was happening with my bills without having to do my own calculations. With iresa I remain in limbo not knowing precisely what is going on. All I know is that I appear to be in credit for both gas and electric! I have yet to receive a simple and combined bill for BOTH gas and electricity consumption. I keep hoping that Iresa will eventually get their act together so don't delve into the calculations, but it looks like I may have to do that soon.

System

youravinalarrrf wrote: »

I've received a very similar gas bill for my April usage it only shows the direct debit payment but no usage despite providing a meter reading on the 30th April it shows the following on my statement

My final meter reading was also provided on 4th May and that shows in the transaction on my online account. I'm now waiting for my final gas bill covering 1st April to 4th May to be produced (hopefully my last day for gas supply with these clowns!) but there's still no sign of the obligatory "Sorry you're leaving" email or any confirmation that my direct debit will be reduced due to them no longer supplying my gas.

As Iresa are still not using Ofgem's prescribed method for calculating the Calorific Value no doubt another formal complaint will be required whenever this final bill arrives.

The invalidated readings seem to have been used in the Transactions Log with some unexplained adjustments for CV - but no actual indication as to what CV has been used. I have just bundled the whole lot up and sent it off to Ofgem. Like you, my gas is no longer supplied by Iresa. I also initiated an electricity switch yesterday as I could see the potential for a large credit balance building up on the back of my electricity supply. It is impossible to do business with a company that never communicates with its customers.

FWiW, I had a very nice letter from an insurer this morning apologising profusely for not taking a monthly DD payment on the due date. It is interesting to note the different values/importance that companies put on good customer service.

youravinalarrrf

macman wrote: »

I too received a response yesterday to my various complaints. Basically an apology and saying that they now had the data they needed to set up my electricity account and agree an opening read (data that E.On sent them more than 2 months ago). They then closed all my open tickets! So I have now reopened these, pointing out that an apology alone does not resolve the issue.
I also have notification of a gas bill today, but impossible to access their site at present to check it.

This suggests that Iresa are possibly attempting to pull the wool over Ofgem's eyes by incorrectly closing as many open queries and complaints as they can. If you combine that with Iresa's recent decision to record the monthly meter readings through the same system and immediately close them as resolved it does make you wonder what's going on.

I can think of no other reason why Iresa would be doing this other than it could falsely increase the percentage of resolved queries and complaints they claim when they are required to report the figures to Ofgem. It's possibly part of Iresa's cunning plan attempting to get the ban on them recruiting new customers which was imposed by Ofgem lifted as soon as possible.

However none of these actions will correct their incorrect Calorific Value calculations and Ofgem are fully aware of Iresa's non-compliance in this area.

Just how much longer Ofgem allow this non-compliance to continue before issuing Iresa with a large and now well deserved fine is anyone's guess.

icharus

Is it time to switch?