Add your feedback on energy supplier Iresa

rosy10

I didn't have 1 month credit on my electricity account when Iresa lifted the block on my switch; admittedly they didn't lift the switch until I was in credit but the credit balance was a little over £11, (just over 30% of my monthly DD). It does sound like they are making rules/constraints up as they go along.

ASavvyBuyer

I was less than a £ in credit with Iresa when I put in the request to switch electricity to Octopus Energy. Switched approved OK and actual switch went through without problems at the end of February.

However, because of the timing of the actual switch date, I know I owe Iresa about £30, but they have not produced a final bill yet or taken the DD payment in March.

Merlin139

Well I must say I am rather Gob Smacked! :eek:

My Refund of £41.28 has turned up in my bank!

Requested it around 17:05 yesterday and its in my account 24 hours later! They have also produced Final Bills for both Gas and Electricity. No credit interest showing on either so I will be on the phone on Monday morning to kick off!:p

If they can do it for me they can do it for everyone! Keep calling them on the freephone number and get what you are owed!

SnowMan

miniemma wrote: »

I tried this route as my account is at £0 but they are still blocking my switch so they rang Iresa for me and came back saying that Iresa want my account to be in credit by at least a month's worth of electricity before they will let me switch! And Consumer Advice agreed with them and won't help me further until I ring Iresa and over pay them! Even though I had already rung Iresa and paid a one off amount of their choosing to make my account zero!

That's disappointing that the Citizens Consumer Service have failed you there.

I would call the Citizens Advice Consumer Service back and refer them to the relevant guidance on transfer blocking due to debts. From this it is clear that your transfer shouldn't be blocked

https://www.ofgem.gov.uk/system/files/docs/2016/07/decision_on_review_of_domestic_objections.pdf

If the Citizens Advice Consumer Service won't change their position, then ask to raise a complaint about the Citizens Advice Consumer Service

quiet_advisor

SnowMan wrote: »

That's disappointing that the Citizens Consumer Service have failed you there.
I would call the Citizens Advice Consumer Service back and refer them to the relevant guidance on transfer blocking due to debts. From this it is clear that your transfer shouldn't be blocked

https://www.ofgem.gov.uk/system/files/docs/2016/07/decision_on_review_of_domestic_objections.pdf

I sent a copy of the Ofgem decision letter (above) to Iresa when I started to switch from them in February, saying this was what was expected and that if they blocked the transfer without proper reason I would counterclaim £50 compensation for delay, time and stress in putting things right.
So far so good, they have not objected and matters appear to be progressing. However they have not produced any bills for me since January so I have raised a formal complaint on that so I can then raise with the Energy Ombudsman. According to Iresa I should have received a final elec bill by now, but nothing doing of course.

Iresa freephone number is 0800 433 7812 for those who like to listen to somewhat depressing East Coast American Lift musak. I usually use e-mail and did have more success when I used [Removed]. The Chief Exec first name is Adeniyi.

My advice is to keep raising formal complaints with them on everything that that they fail on, with a view to then raising with the EO after waiting eight weeks. If quicker action is required raise with Cit Ad.

QA

Al_Ross

They have blocked my transfer to Pure Plant,because they were late in adding my payments to my account.

It would appear Iresa have you snookered from all sides.

If you are in credit they keep your money for months and you have to fight to get it back.If not in credit you are stuck with them.

The sooner this rogue Energy Company is closed down the better.

pm12345

My advice would be to stay away from this company. They agree something in writing and then go back on their word. The wait times when you ring customer services are always over an hour. I'm trying to leave them at the moment.
I would never recommend them

kannaiah

I switched to them as they were cheapest. No issues with the initial switch.
But waiting for my refund for 2 months after I moved out of my previous place.

Fific

I've been with Iresa for a year now and had no problems until the end of January when my gas meter reached 9999 and reset itself. The online reading submission form would not allow me to enter 0036 because it was below the last valid reading. I rang and, even though I was caller no 48 in the queue, I hung on for just over an hour, got to speak to their agent who said he had input the new reading and I shouldn't have any further trouble.
In spite of this my account still only shows an estimated reading below 9999 so I am still unable to enter a current reading.
In addition to this my gas account, which has always shown a credit balance up until the 23rd March 18 on both gas and electric, suddenly jumped to £8187.38 debit on 25th March, this was after a transfer of the £95.74 credit from my electric account.
I have e-mailed them and am waiting for a reply, I have also tried 4 times this morning to phone them and have been caller 82 at 9:45; caller 81 at 10:30; caller 69 at 11:24 and caller 67 at 11:42.
In short, my opinion of Iresa has gone very quickly downhill.

donerkebab

Fific wrote: »

I've been with Iresa for a year now and had no problems until the end of January when my gas meter reached 9999 and reset itself. The online reading submission form would not allow me to enter 0036 because it was below the last valid reading. I rang and, even though I was caller no 48 in the queue, I hung on for just over an hour, got to speak to their agent who said he had input the new reading and I shouldn't have any further trouble.
In spite of this my account still only shows an estimated reading below 9999 so I am still unable to enter a current reading.
In addition to this my gas account, which has always shown a credit balance up until the 23rd March 18 on both gas and electric, suddenly jumped to £8187.38 debit on 25th March, this was after a transfer of the £95.74 credit from my electric account.
I have e-mailed them and am waiting for a reply, I have also tried 4 times this morning to phone them and have been caller 82 at 9:45; caller 81 at 10:30; caller 69 at 11:24 and caller 67 at 11:42.
In short, my opinion of Iresa has gone very quickly downhill.

I pray that is a typo but as its Iresa it may not....I would ensure you speak to Iresa before your next DD comes out as I suspect trying to get back 8k may be slightly tricky....
Also at times like this I may be inclined to cancel my DD and risk the effects rather than try and claw back 8k if they do actually take it.