Add your feedback on energy supplier Iresa

matelodave

I reckon the best idea is to persevere with them until they implode and then sort it out with the supplier who takes over their accounts.

In the meantime make sure you save all bills, statement, e-mails etc as evidence and keep your own meter readings safe somewhere.

grumpycrab

matelodave wrote: »

I reckon the best idea is to persevere with them until they implode and then sort it out with the supplier who takes over their accounts.

If you can ignore them that's a great idea. A prerequisite must be that you have at least one CORRECT meter read with them per fuel (preferably your start readings with them.) The only issue may be if you have a growing credit with them - but that attracts interest and is protected via Ofgem.

vicki84

Today I have had an email saying my switch has been blocked no response from Iresa to the ombudsman deadline 22nd March. No bills available and no response to support tickets, phone calls etc.

System

vicki84 wrote: »

Today I have had an email saying my switch has been blocked no response from Iresa to the ombudsman deadline 22nd March. No bills available and no response to support tickets, phone calls etc.

Contact Citizens Advice and ask for the matter to be referred to their Extra Help Unit.

C_P

don't do it they are lazy careless and will not answer emails it took me 1hour 27 minutes to get through to them and I am still being messed around.
you will asked to send readings but they will still put there estimates in there place
save your self from this.

Imogen264

My experience has been much the same as others. They dont post my meter readings. They dont reply to emails. They dont answer the phone. I have already gone through an Ombudsman process once but their practice did not improve. Then they started taking out random additional direct debit payments, claiming my account was in debit. It wasn;t. It was in credit by quite a bit when both fuels were added together. Didnt respond to emailed queries to explain their reasoning. Completely had enough of them. Wasting so much of my time trying to sort out the problems. Cancelled my direct debit because they don't have my permission to take large random amounts arbitrarily and it is the only way to protect my bank account. Attempted to switch to Tonik which is another low cost provider but reviews say good customer service. Received notice today that Iresa have blocked, stating (incorrectly) that I am in debt to them - No I'm not. Not when fuels are taken together. Further, how can I avoid owing them money when they continue to be my supplier. Goodness knows what large random sum they want me to pay them to be free to switch. I am very worried about not getting my money back from them considering how awful they are. They are bound to go into liquidation.

Singerjulie

This is the worst company I've ever had the misfortune to deal with. They failed to validate 90% of my meter readings (including my first ever electricity reading), which means my account is never up to date. I raised several tickets on this issue and they were largely ignored. I wrote a scathing email on 17th December and finally got a response a month later, telling me that my account would be updated. It took another month before they updated, and they input the readings incorrectly, showing VASTLY increased kilowatt usage. I was then unable to input any correct readings, as the amounts were lower than they had already input. They then charged me twice for my (over-inflated) February bill. My account is now showing that I am in debit by a substantial amount, simply because they are incompetent (or scam artists; I can't decide which). They ignore messages. They over charge. They don't accept your meter readings. Avoid this company like the plague.

Merlin139

Wow this has got to be a first!

Iresa has answered a support ticket in under 2 hours!

Admittedly all it says is that they have passed it to the finance team to look into!

donerkebab

Merlin139 wrote: »

Wow this has got to be a first!

Iresa has answered a support ticket in under 2 hours!

Admittedly all it says is that they have passed it to the finance team to look into!

Yeah typical delaying tactics - further 40 emails / 50 calls before you will see your refund.....

vicki84

With one day to go Iresa have agreed with ombudsman so I!!!8217;m now guessing they will make me wait the full 28 days to get things sorted.