Add your feedback on energy supplier Iresa

Boxman

A mere 24 weeks after 5th October when I switched away from Iresa, they have got round to providing me with a final bill, refunding the outstanding credit on my account on the switch date and yesterday (exactly 24 hours before the expiry of the 28 day deadline imposed by the Ombudsman) paying an extra £30 compensation into my bank. I have also had by e-mail a weak apology for "the difficulties you have had with your account with us so far", further stating that "At Iresa, we place utmost importance on our customer service". Oh how I laughed. at that.


Still can't decide whether my difficulties (like so many others on this thread) were caused by shambolic administration on their part or deliberate policy to try and preserve cash flow. Suspect they have real financial problems. Don't care any more though as



I'm free at last!!!!!!!!!

Unless of course I start getting letters from debt collecters in the future!!!8230;!!!8230;!!!8230;

SpeedSouth

So a Google on "Iresa not letting me leave has bought me here!!"
Story goes. Trying to move supplier to Scottish Power. Iresa rejected the switch because they say the account was in debit.

Yes I'll agree the account was in debit, but that is the nature of DD's and energy. DD's have been made each and every time (bar the 1st one) for the last 12 months. They pulled a one off charge in January as they had been charging too little on the DD, so the account built up a larger debt.

When Scottish Power put in the switch request, it was blocked. So I called to make an additional payment. They gave me bank details and said that finance would apply it to my account with a couple of days. That didn't happen so now they say it will be 10 days, by which time Scottish Power will have tried (and no doubt failed) to switch again.

Is all I can do at this point put in a complaint and wait it out. Due to the nature of the DD I will always be in debit, so surely that is what the final bill scenario is for just like any other company.

Thanks

geoffW

adam81 wrote: »

So a Google on "Iresa not letting me leave has bought me here!!"
Story goes. Trying to move supplier to Scottish Power. Iresa rejected the switch because they say the account was in debit.

Yes I'll agree the account was in debit, but that is the nature of DD's and energy. DD's have been made each and every time (bar the 1st one) for the last 12 months. They pulled a one off charge in January as they had been charging too little on the DD, so the account built up a larger debt.

When Scottish Power put in the switch request, it was blocked. So I called to make an additional payment. They gave me bank details and said that finance would apply it to my account with a couple of days. That didn't happen so now they say it will be 10 days, by which time Scottish Power will have tried (and no doubt failed) to switch again.

Is all I can do at this point put in a complaint and wait it out. Due to the nature of the DD I will always be in debit, so surely that is what the final bill scenario is for just like any other company.

Thanks

The only thing I can say is that I was stupid enough to go with Scottish Power twice and they were far the worst energy company I've been with, much worse than Iresa, there won't be a third time.

donerkebab

geoffW wrote: »

The only thing I can say is that I was stupid enough to go with Scottish Power twice and they were far the worst energy company I've been with, much worse than Iresa, there won't be a third time.

Agreed SP were much worst but at least they have a dedicated ombudsman team....now if I only knew it was £400 ish per complaint much more to barter with:D

SpeedSouth

geoffW wrote: »

The only thing I can say is that I was stupid enough to go with Scottish Power twice and they were far the worst energy company I've been with, much worse than Iresa, there won't be a third time.

I was with them a couple of switches ago, and no problems. They at least reply to emails...
These companies are always fine until they are not, I'll agree.

CelticStar

This company are driving me completely bananas. They upped my direct debit for no apparent reason a few months ago but as I was nearing the end of my contract I decided to vote with my feet instead of complain. Now they have stopped me from leaving them because they say I am in debit.

Quite apart from the fact that I had a direct debit with them so they would automatically have been paid when that was taken even if I was in debit, I am not actually in debit. In fact, they owe me money due to the fact that they constantly ignore my gas meter readings and base my bills on overestimated readings. They do not reply to emails, telephone calls or Facebook messages.

I cancelled my direct debit in the hope it would get them to contact me and now they have - two weeks later - but they have not addressed any of the complaints only made threatening noises about cutting my supply or moving me to a standard rate tariff.

Do I really have to wait another six weeks before I can even contact the ombudsman?

Merlin139

They must have got more staff!

On the phone on the freephone number and came in as caller #26!

Now caller #23 @ 16:33

darren72

Merlin139 wrote: »

They must have got more staff!

On the phone on the freephone number and came in as caller #26!

Now caller #23 @ 16:33

Either that or calls to their 0800 number (which costs them money) are taking priority !??

Merlin139

darren72 wrote: »

Either that or calls to their 0800 number (which costs them money) are taking priority !??

Good point! Now # 21 :j

CelticStar

Merlin139 wrote: »

They must have got more staff!

On the phone on the freephone number and came in as caller #26!

Now caller #23 @ 16:33

What's their freephone number please?