Add your feedback on energy supplier Iresa

darren72

bp5 wrote: »

There is no phone number for them on the website (at least when logged in) but the nice ombudsman lady gave me this number: 0115 727 0982. I'll have to try it on a weekday however...

Alternatively use their freephone number 0800 4337812 (Taken from https://www.saynoto0870.com)

JohnB47

I've decided to move from the IRESA 4 Fixed 12 month DD deal to their IRESA 5 Fixed 12 month DD.

I did a comparison and the savings gained by jumping to another supplier were tiny.

I've never had any problems with IRESA. (Crosses fingers and touches wood).

beardiedog

JohnB47 wrote: »

I've decided to move from the IRESA 4 Fixed 12 month DD deal to their IRESA 5 Fixed 12 month DD.

I did a comparison and the savings gained by jumping to another supplier were tiny.

I've never had any problems with IRESA. (Crosses fingers and touches wood).

I've done exactly the same as you. In fact, the rates quoted to me by Iresa were lower than the ones on CEC so no reason to move. I've still got gas and electricity supplies. If they do go under then we'll cross that bridge when we come to it.

gardner1

Same here.....never had a problem
Just signed up for IRESA FIXED 5 electric for another 12 months and with no exit fees it's a no brainer

molerat

beardiedog wrote: »

I've done exactly the same as you. In fact, the rates quoted to me by Iresa were lower than the ones on CEC

Probably about 5% cheaper

molerat

Interest has been added, pretty quick this month !

grumpycrab

Having an issue with gas meter reading/validation. Last good read was end Nov. Since then "customer reading" entry didn't match my web entry confirmed via email; its lots lower than my provided read. Oh well, better than being the other way round I suppose.

Catsmum_2

I wrote to them two weeks ago asking for some information about my account. I had an automatic reply saying that I should expect a reply within five days. I didn't get one. I dug their phone number of their website where it wasn't obvious. They seem to have only one person dealing with calls on that number because after waiting in a queue for 22 minutes, I only advanced a few places. This according to their own telephone system where this information is announced by some woman with one of those US accents that sounds a bit like a duck quacking. This in itself indicates a company that says "near enough is good enough", not realising that the little things such as a grating US accent will alienate customers.

My advice is, if you want good customer service, go elsewhere. Zero stars.

ProDave

Anyone had a "Routine Read" bill?

I checked my account today. There was the usual end of February bill (based on the reading I submitted) and an additional bill 2 days later.

This additional bill has the reading down as "Routine Read" and has a reading figure about 200 units higher than the reading today (I have just read the meter to be sure) and over 400 units higher than the reading I sent them just 2 days previously

It's not a big issue as it will only have the effect of making the March bill smaller, though knowing IRESA it might also make them reject my end of March reading as it will look very low.

I have raised this via a support ticket but I won't hold my breath waiting for a reply.

My suspicion is they are shirking their obligation to physically read the meter every 12 months and making up a reading to pretend to do this.

P.S. This is for standard rate electricity only, no gas here.

brewerdave

ProDave wrote: »

Anyone had a "Routine Read" bill?

I checked my account today. There was the usual end of February bill (based on the reading I submitted) and an additional bill 2 days later.

This additional bill has the reading down as "Routine Read" and has a reading figure about 200 units higher than the reading today (I have just read the meter to be sure) and over 400 units higher than the reading I sent them just 2 days previously

It's not a big issue as it will only have the effect of making the March bill smaller, though knowing IRESA it might also make them reject my end of March reading as it will look very low.

I have raised this via a support ticket but I won't hold my breath waiting for a reply.

My suspicion is they are shirking their obligation to physically read the meter every 12 months and making up a reading to pretend to do this.

P.S. This is for standard rate electricity only, no gas here.

I had the usual over "estimated by supplier" read for the last day of the month with its accompanying charges but mine was only ~ 35 kwh higher than actuall, not 100s!
The only issue that this very high read could cause you, is that they will raise your DD by a big chunk.
I've just completed the year on Flex4 and have actually used slightly more than originally forecast, so with the slightly higher cost of Flex5 I'm expecting them to raise the DD by ~ £5pm which should cover the extra cost - but who knows ??:)