Add your feedback on energy supplier Iresa

ProDave

That's why I have raised the support ticket. At the moment it "looks like" I used £48 worth of electricity in 2 days.

don9999

Might as well add my terrible experience...

I joined Iresa in Feb-2017 based on them being the cheapest.
They billed me monthly for the following four months, but the Opening Balance on one invoice rarely matched the closing balance on the previous invoice....
eg. May Closing Balance = £147.82 in credit
June Opening Balance = £75.96 in credit ie. they 'lost' £71.86 of my money !

I raised a ticket on 11-Jul-17, they replied on 27-Jul-17 that they would investigate.
I heard nothing after that.
I then found it IMPOSSIBLE to connect to my account. I tried for days and weeks, but could not connect.
I finally gave up trying and initiated a switch to SSE - with them taking over in Aug-2017.
I continued, periodically and unsuccessfully to connect to my Iresa account.

Finally, in 2018 (!) I was able to connect.
It seems that they had re-issued (and corrected) the dodgy June invoice in January 2018 !
(6 months after I complained about it!)

They have since made several charges on my account, but have NOT provided any invoices to support these charges......
My account is almost £200 in credit - although without any recent/closing invoices I have no way of checking if these figures are correct!
But they DO owe me at least this £200 !

I have raised 'another' support ticket with them, but who knows if I have to wait 'another' 6 months for a reply......!

Al_Ross

ProDave wrote: »

Anyone had a "Routine Read" bill?

I checked my account today. There was the usual end of February bill (based on the reading I submitted) and an additional bill 2 days later.

This additional bill has the reading down as "Routine Read" and has a reading figure about 200 units higher than the reading today (I have just read the meter to be sure) and over 400 units higher than the reading I sent them just 2 days previously

It's not a big issue as it will only have the effect of making the March bill smaller, though knowing IRESA it might also make them reject my end of March reading as it will look very low.

I have raised this via a support ticket but I won't hold my breath waiting for a reply.

My suspicion is they are shirking their obligation to physically read the meter every 12 months and making up a reading to pretend to do this.

P.S. This is for standard rate electricity only, no gas here.

Yeh,they did the same to me last month,added a routine read with about a months usage for 7 days this was for both gas and electric.

I complained via their facebook page and gave the correct reading which they eventually added.

Jojo1947

My contract with Iresa ends 14th of April and I have signed with a new supplier - Brilliant Energy (let's hope they live up to their name). I have just received an email from Iresa saying they "have denied the switch because there is an out standing debt on the account". This debt is for £12.48. " Once this debt is cleared, a new request to switch will be allowed to go through." They have already increased my monthly payments and taken a one off payment. What is stopping them from taking another one off payment and allowing the switch?

CelticStar

I am also having problems switching from Iresa. They have rejected my switch saying I am in debit by about £60 but not only do I pay by direct debit so they can just take the balance at my next payment date, I am also not in debit. This is because they consistently overestimate my usage so that I am currently owed around £30 for my electric and £100 for my gas due to the difference between the actual meter readings and the estimated meter readings done by Iresa. They consistently ignore my gas meter readings and just make up one of their own virtually every month. I am so fed up with them. :mad:

poppellerant

I am still waiting for my final bill to be produced. Apparently my new provider has provided them with final meter readings, so why the wait?

System

poppellerant wrote: »

I am still waiting for my final bill to be produced. Apparently my new provider has provided them with final meter readings, so why the wait?

Because they can...... Ofgem allows them 6 weeks to raise a Final Bill.

poppellerant

Hengus wrote: »

Because they can...... Ofgem allows them 6 weeks to raise a Final Bill.

It would be just like Iresa to drag it out for the full duration.

matelodave

They are still guessing my leccy meter readings but underestimating it by quite a lot.

The only correct meter reading that they've managed to use so far is the starting one. The DD's are coming out and being recorded correctly so they think I'm still in credit but I'm actually in debit as I expect to be at this time of year.

Dunno how their system works but I'll just make sure that I keep my own records, the same as I've always done.

donerkebab

matelodave wrote: »

They are still guessing my leccy meter readings but underestimating it by quite a lot.

The only correct meter reading that they've managed to use so far is the starting one. The DD's are coming out and being recorded correctly so they think I'm still in credit but I'm actually in debit as I expect to be at this time of year.

Dunno how their system works but I'll just make sure that I keep my own records, the same as I've always done.

Their systems can only accept readings on the last day of the month - even then they might still estimate the reading Easier to read whenever then change submit date to last of month.. Always keep a record even better the automated response from their email systems of the reading you gave.
Hope Iresa sort their $£!"£ out as was the cheapest for last 2 years for me but that can't justify the issues now of blocking switches and random increases of DD amounts.