Add your feedback on energy supplier Iresa

miniemma

That's it, I've reached my limit, they've totally broken me.

My account is at zero since I rang them and paid a one of DD last month and they are still continuously objecting to my switch. Latest attempt the Ombudsman told me to apply for a switch and then ring Iresa and ask them to remove the block so I did this on Friday and wouldn't put the phone down until they emailed me confirming the block was lifted, which they did.

Switch objected again today. I cried.

quiet_advisor

Hengus wrote: »

Because they can...... Ofgem allows them 6 weeks to raise a Final Bill.

I'm not sure about this. Ofgem takes absolutely no action to enforce six weeks so it might be more accurate to say that Ofgem allows suppliers to take as long as they want.

There are some standards also laid down in the Energy Switch Guarantee, but, surprise, surprise, Iresa is not a signatory https://www.energyswitchguarantee.com/signatories/

The Energy Ombudsman can be more helpful to customers, even though they cannot become engaged until 8 weeks has passed from a complaint being raised. At least the EO can award some compensation to customers.

Anyway, I believe I am almost though the process of switching away from Iresa. No objections raised to date and final meter reading sent in about 2 weeks ago. Amazingly though my readings have been ignored and other figures used. Perhaps the new supplier uses the same data misvalidator as the old supplier.

There must be some form of Latin expression to describe these situations.

QA

beardiedog

Caput ad murum cocti crepitus :rotfl:

System

quiet_advisor wrote: »

I'm not sure about this. Ofgem takes absolutely no action to enforce six weeks so it might be more accurate to say that Ofgem allows suppliers to take as long as they want.

There are some standards also laid down in the Energy Switch Guarantee, but, surprise, surprise, Iresa is not a signatory https://www.energyswitchguarantee.com/signatories/

The Energy Ombudsman can be more helpful to customers, even though they cannot become engaged until 8 weeks has passed from a complaint being raised. At least the EO can award some compensation to customers.

Anyway, I believe I am almost though the process of switching away from Iresa. No objections raised to date and final meter reading sent in about 2 weeks ago. Amazingly though my readings have been ignored and other figures used. Perhaps the new supplier uses the same data misvalidator as the old supplier.

There must be some form of Latin expression to describe these situations.

QA

Have a read of the following link re transfer meter readings:

https://octopus.energy/blog/secret-life-opening-meter-reading/

As far as the 6 weeks is concerned, it is EU Law. That said, the SLC requirement is based on the test of ‘reasonable efforts to’. Lawyers make £Ms arguing about what is reasonable and what is not.

As far as Final Bills are concerned, some suppliers know how bad things have become:

Important: Your final bill with your old supplier

In our experience, it can take a long time to get your final bill from your old supplier — anything from 8 weeks to 8 months. The good news is you’ve already given us your opening meter reading, which really helps speed things up. (Octopus Energy)

If you know that your transfer reading has been validated, then a Letter Before Action can unlock any log jam. That said, you have to be ready to go to Court.

Ofgem needs to do more to support consumers but I doubt that it has the will to do so.

Merlin139

Email from Iresa today.

This is to inform you that we have now received your final meter reading for ELECTRICITY supply. This reading will also be your opening read with your new supplier.

1 down Gas to go!

poppellerant

Merlin139 wrote: »

Email from Iresa today.

This is to inform you that we have now received your final meter reading for ELECTRICITY supply. This reading will also be your opening read with your new supplier.

1 down Gas to go!

I hope you have the patience of a saint. I have been waiting for an email to confirm that they have received my final gas readings since the beginning of March - my post is here.

Merlin139

poppellerant wrote: »

I hope you have the patience of a saint. I have been waiting for an email to confirm that they have received my final gas readings since the beginning of March - my post is here.

Expecting it to take until the end of April. Everytime I have switched gas has taken about 6 to 8 weeks as I get my Gas through an IGT and it takes longer for them to confirm the readings. Although for the life of me GOD knows why?:(

System

Merlin139 wrote: »

Expecting it to take until the end of April. Everytime I have switched gas has taken about 6 to 8 weeks as I get my Gas through an IGT and it takes longer for them to confirm the readings. Although for the life of me GOD knows why?:(

This problem was eliminated by the rollout of Project NEXUS last year; previously, IGTs had to be dealt with separately from Cadent. I switched last year and my gas reading was validated in about 8 days: the same for electricity. The problem for routine gas readings is that suppliers now have to validate these readings before entering them into the NEXUS database. Previously, the Annual Quantity for gas was updated once a year. Now it is updated each time a validated meter reading is entered into the NEXUS system. Why this process is taking some suppliers as long as it does, is the great unanswered question.

Merlin139

Hengus wrote: »

This problem was eliminated by the rollout of Project NEXUS last year; previously, IGTs had to be dealt with separately from Cadent. I switched last year and my gas reading was validated in about 8 days: the same for electricity. The problem for routine gas readings is that suppliers now have to validate these readings before entering them into the NEXUS database. Previously, the Annual Quantity for gas was updated once a year. Now it is updated each time a validated meter reading is entered into the NEXUS system. Why this process is taking some suppliers as long as it does, is the great unanswered question.

Oh, thanks for the info. Wonder if it will happen before the next DD is due on 22nd?

System

Merlin139 wrote: »

Oh, thanks for the info. Wonder if it will happen before the next DD is due on 22nd?

The fact that a supplier has the verified meter reading doesn't mean (sadly) that they will immediately leap into action and raise a Final Bill. i switched late last month; my electricity meter reading has been validated but there is no sign of a Final bill. i am not talking about Iresa. Cashflow matters to these small suppliers.