Add your feedback on energy supplier Iresa

nigelbb · 2 March 2018 at 6:03AM

grumpycrab wrote: »

Same position too (with Gas)BUT you should know by now that asking Iresa to do something is like talking to a brick wall. So my question. Does cancelling the Direct Debit (assuming in good credit already) prevent Iresa from paying back any credit? I'm guessing the answer is it shouldn't but with Iresa it'll just add months to the process.

A Direct Debit is a payment from you to them a their request. It's always one way. Any refund will be by whatever means they choose although presumably bank transfer as they already have your account details. They could if they wanted send you a cheque.

quiet_advisor · 2 March 2018 at 10:16AM

gardner1 wrote: »

Same here.......have taken new tariff until something cheaper comes along

Octopus looks cheaper for gas and there was a £50 intro kicking about recently. Iresa is cheap for electricity, but I have not looked too hard as its gas that our much bigger expenditure.

Lotak · 2 March 2018 at 10:34AM

Switch went smoothly.

However when I give them meter readings, they have effectively rejected them for the last 2 months and I'm stuck on estimated readings. Messages sent to them telling them to stop doing that have been ignored.

It is INCREDIBLY annoying.

brewerdave · 2 March 2018 at 11:12AM

Website is flying this morning - obviously no-one is playing with the software today:rotfl:
They have used my reading from Tuesday to raise charges and it agrees with my spreadsheet to the p.!! .......now to wait for their end of month estd reading!!

ASavvyBuyer · 2 March 2018 at 12:50PM

quiet_advisor wrote: »

Octopus looks cheaper for gas and there was a £50 intro kicking about recently. Iresa is cheap for electricity, but I have not looked too hard as its gas that our much bigger expenditure.

Octopus Energy are still doing the £50 referral cashback if you use a referral code to sign up.

When you take the £50 into account for the total cost, and the potential to get a bit more savings if someone uses the referral code you get when you are a customer, it can work out a lot cheaper than some of the cheaper tariffs, including Iresa.

We helped an older relative switch from Iresa to Octopus for their electric and they have already saved enough with cashback to cover their electric bill for the next year!

Take a look at the Octopus Referrals on the MSE Referrals Board for a link to use.

brewerdave · 3 March 2018 at 10:39AM

brewerdave wrote: »

Website is flying this morning - obviously no-one is playing with the software today:rotfl:
They have used my reading from Tuesday to raise charges and it agrees with my spreadsheet to the p.!! .......now to wait for their end of month estd reading!!

Spoke to soon ! Balance has changed altho' I can't see why as the calculations for latest charges are not visible. Also their end of month estimate is much higher than actual - they are estimating that I used ~55kwh leccy in one day:eek:

System · 3 March 2018 at 11:13AM

brewerdave wrote: »

Spoke to soon ! Balance has changed altho' I can't see why as the calculations for latest charges are not visible. Also their end of month estimate is much higher than actual - they are estimating that I used ~55kwh leccy in one day:eek:

If you ever decide to move away from Iresa, you are going to have a find a new hobby.

brewerdave · 3 March 2018 at 11:17AM

Hengus wrote: »

If you ever decide to move away from Iresa, you are going to have a find a new hobby.

Very true :rotfl:...................unless I can find an even worse (but cheap) supplier!!

quiet_advisor · 3 March 2018 at 11:34AM

Hengus wrote: »

If you ever decide to move away from Iresa, you are going to have a find a new hobby.

Not that I advocate, but there was a very upset customer of Yorkshire Bank who changed his name by deedpoll to "Yorkshire Bank are ba**ards".

The Bank had to write to him with the opening line "Dear Mr Yorkshire Bank are ba**tards" and issue a cheque book accordingly.

I must say that a key reason we are switching from Iresa(half way there at present with elec OK but still waiting for the gas to transfer) is that my wife has instructed me to get a new life away from energy bills, and I have to agree.

bp5 · 3 March 2018 at 1:50PM

I signed up with Iresa as they came out cheapest but they seem to have a slow and poor IT system where they had a DD amount for me that kept putting me in larger and larger credit. I raised support tickets several times and eventually they refunded me. When the 1 year deal came to an end another supplier (Economy 7) came out cheaper so I began the switch which should have been very simple. However Iresa's bot sent an email saying my account was in debit so they couldn't transfer. I pay by direct debit so my account can only be in debit if they don't take the money! So I logged into their portal and it said my balance was £0.00 but in brackets afterword it said: (your account is in debit). Someone wrote <=0 means debit instead of <0! I raised a support ticket over 2 weeks ago but no answer. Called the ombudsman who were sympathetic but apparently Iresa get to ignore me for 6 weeks before the ombudsman can step in. There is no phone number for them on the website (at least when logged in) but the nice ombudsman lady gave me this number: 0115 727 0982. I'll have to try it on a weekday however...