Add your feedback on energy supplier Iresa

ASavvyBuyer

poppellerant wrote: »

Anyway, the meter readings Iresa claim to have received match the same readings I gave to my new provider. I'm not sure how I feel about this, as I expected a figure to be in between the final reading I gave Iresa and the reading from my new provider. For example, if I gave Iresa a reading of 0 and my new provider a reading of 10, I would have expected them to say the final reading being used on my bill is going to be 5.

When you switch provider you should only give your readings to the new provider. It is their responsibility to get them validated and passed on to the old provider.

By providing them to both you are very likely to cause confusion and delay.

Especially if you provide different readings to each of them! :doh:

poppellerant

grumpycrab wrote: »

Surely that's how it's meant to work?

AFAIK the validations for Elec and Gas go through vastly different processes, so I wouldn't expect the Iresa emails confirming readings to come at the same time. Question - did Iresa say why the validation failed? (has been an issue since December).
PS. Anything that Iresa says in terms of timings of credits can be ignored.

Iresa said the validation failed because there was more than one reading in the same month. One reading was my normal reading, the other reading came from my new provider.

poppellerant

ASavvyBuyer wrote: »

When you switch provider you should only give your readings to the new provider. It is their responsibility to get them validated and passed on to the old provider.

By providing them to both you are very likely to cause confusion and delay.

Especially if you provide different readings to each of them! :doh:

One reading was my normal reading which I provide at the same time every month and the other reading came from my new provider.

grumpycrab

poppellerant wrote: »

Iresa said the validation failed because there was more than one reading in the same month. One reading was my normal reading, the other reading came from my new provider.

This is Iresa bullsh1t surely; they should be acting on what the validation authority tells them. "More than one reading in the same month". What a joke.

System

grumpycrab wrote: »

This is Iresa bullsh1t surely; they should be acting on what the validation authority tells them. "More than one reading in the same month". What a joke.

I give my present suppliers meter readings once a week. All the readings appear on my monthly statements with bills based on the last actual meter reading which has been provided.

smoothcactus

My Flex 4 12 month tariff is ending and I'm staying with Iresa, moving to their Flex 5 12 month tariff.
Personally I've not encountered any particular issues with them, save for the odd website glitch causing bills to be unavailable to open for a few days.
There's no exit fee, so I'm of the view that if they fail me later, I can always switch during the contract.

rosy10

Back again with a quick question! I've received an automated email from Iresa, which states...

'Electricity supply transfer request has been completed and new supplier should commence supplying you by 8/03/2018'

can Iresa stop this switch between now and the 8th, or is this switch now on it's way?

grumpycrab

rosy10 wrote: »

Back again with a quick question! I've received an automated email from Iresa, which states...

'Electricity supply transfer request has been completed and new supplier should commence supplying you by 8/03/2018'

can Iresa stop this switch between now and the 8th, or is this switch now on it's way?

I guess if your Elec account was in debit Iresa would have failed it straight away.
The next way it could fail is when you give your Elec reading to your new company on 8/3(**) This reading is then validated (by 3rd party) and if its way off previous reading(s) it may fail at that point.

(**) Only give the readings to the new company; it confuses the hell out of Iresa if you tell them too.

Johnnyrblack

I have been a customer of IRESA for 18 months, all was ok initially, although getting through on the phone has always been difficult. However, the last 6 months has been a nightmare;they suddenly have stopped using my meter readings and have failed to acknowledge my attempts to contact them. My meter suddenly stopped working and 3 months kater i was still waiting for them to get it fixed, i have asked for them to work out my correct bill and am still waiting. It is impossible to get in touch with them and am now resorting to ombudsman.

Likewise my mother has had terrible problems with them. They have stopped using her actual meter readings, preferring to estimate the bill. Thus they have decided to increase her direct debit and take one off payments for her energy use.....even though she is in credit. The ombudsman is busy dealing with her case whilst she swaps supplier.
They may be cheap but have realised it is not worth the grief and hassle.

gardner1

smoothcactus wrote: »

My Flex 4 12 month tariff is ending and I'm staying with Iresa, moving to their Flex 5 12 month tariff.
Personally I've not encountered any particular issues with them, save for the odd website glitch causing bills to be unavailable to open for a few days.
There's no exit fee, so I'm of the view that if they fail me later, I can always switch during the contract.

Same here.......have taken new tariff until something cheaper comes along