Add your feedback on energy supplier Iresa

fewkeste

collectors wrote: »

At the end of the day it was this site that recommended this company, so i am not sure where my trust lies now. Think i will ask for personal recommendations from users from now on.

...and it was comments on these feedback forums that I was advised I should read about Iresa that thankfully stopped me from signing up with them.

molerat

brewerdave wrote: »

Refunding you has obviously tipped them over the edge:rotfl: - the accounts web pages are still unavailable so can't enter meter reading.
I'll read the meter afresh tomorrow and try again!!

All working fine for me.

darren72

Just updated my ticket with them (a bit pointless really, as they do not reply). I do think they are not going to be around much longer.

Farway

Web site working fine for me. Just checked and I'm in credit, DD went in on 22nd

Despite never having had any problems with Iresa I've decide to jump ship. My council have a big switch scheme which has just reported back, about £20 year more than I would be by staying & fixing with Iresa, and I do not fancy waiting if or when it all goes wrong

geoffW

Woodsplitter wrote: »

Yes.
Every month I submitted readings.
On January 26th it shows on my account a reading I submitted.
On January 31st it shows an estimated reading LESS than I submitted, and was billed on, I think!
I say that because I cant download my bill for that month, its just looks like trash. I can download previous months ok.

Trying to go to Eon V8.
They say its cheaper.
Surely they cant be worse than these clowns. Wonder how long the £300 credit on my accounts will take to come back.
Anyone done a Director search, did you get an email address?

I just checked Eon V8 on the MSE energy saving club but no good to me I'd be £140 pa worse off and Iresa's MSE customers ratings are higher than EON (Iresa 39% great, EON 36% great).

brewerdave

molerat wrote: »

All working fine for me.

Wierd ....when I click on "online account " tab ,I get "temporarily unavailable" page:(

poppellerant

brewerdave wrote: »

Wierd ....when I click on "online account " tab ,I get "temporarily unavailable" page:(

Same here - I get this message:

Temporarily Unavailable

The webpage that you’re trying to reach is having technical difficulties and is currently unavailable. We are aware of the issue and are working hard to fix it. Thank you for your patience. You can contact us here Be rest assured that this will be resolved soon.

Iresa Customer Support Team.

But I can still login to my account using this link: https://selfservice.iresa.co.uk/selfService/home

matelodave

I download the bills when they become avaialable and save them as PDF's so I'm not all that bothered if I can't get access. I've also got my initial readings plus my own spreadsheet so if it all goes to pot I've got my own records.

My suggesetion is that you all do the same - just in case

darren72

brewerdave wrote: »

Wierd ....when I click on "online account " tab ,I get "temporarily unavailable" page:(

Try the direct link to the online account:

https://selfservice.iresa.co.uk/selfService/login

itchyfeet123

Website can't decide what kind of malfunction to have. First 503 and temporarily unavailable. Then appearing to log me in, but only to the old site, and logging me back out again when I tried to click on meter readings. Then log in--> choose old or new--> back to log in. Now, "oops, something went wrong".

But the site always seems to be down on the day I get my reminder to submit readings. I'm not taking this as anything out of the ordinary.