Add your feedback on energy supplier Iresa

brewerdave

katies_mum wrote: »

Just got another email off them to submit meter reading, one yesterday and another just now. Bit odd usually only get one.

Ditto here -just received 2nd email too. Also can't logon to website -just times out with 503 service unavailable message.

fewkeste

brewerdave wrote: »

Ditto here -just received 2nd email too. Also can't logon to website -just times out with 503 service unavailable message.

And so it begins......

I wonder if this is the start of the endgame?

darren72

fewkeste wrote: »

And so it begins......

I wonder if this is the start of the endgame?

Looks like their phone lines are down too. Instead of getting the standard 'Iresa' message saying their opening hours it is now going through to a 'Voipfone Voicemail' ?

katies_mum

Wish I`d printed out my last couple statements!!

poppellerant

I suspect their IT systems have just gone into meltdown and nothing more than that. Come Monday morning I bet that everything is working again - but not before kicking the server and turning it on and off a few times.

Iresa still have not received my final readings from my new provider yet. I am growing increasingly anxious about getting my refund from them. Ideally I'd like it before they go under. :rotfl:

grumpycrab

katies_mum wrote: »

Wish I`d printed out my last couple statements!!

Don't panic. The website has failed before - give them a couple of days. Anyway, you have your meter readings, you know what you've paid and you know what your tariff is...

Savershaver

By Laura Shannon, Financial Mail on Sunday
PUBLISHED: 21:42, 24 February 2018 | UPDATED: 12:19, 25 February 2018


''...Nottingham-based gas and electricity supplier Iresa, which is being investigated by Ofgem over its treatment of customers, has struggled with large volumes of calls.
When The Mail on Sunday tried calling the company last week, it was 110th in the queue.''


Read more: http://www.thisismoney.co.uk/money/meandmymoney/article-5430041/What-energy-supplier-goes-bust.html#ixzz588kvVrda

System

poppellerant wrote: »

I suspect their IT systems have just gone into meltdown and nothing more than that. Come Monday morning I bet that everything is working again - but not before kicking the server and turning it on and off a few times.

Iresa still have not received my final readings from my new provider yet. I am growing increasingly anxious about getting my refund from them. Ideally I'd like it before they go under. :rotfl:

Come what may, you are fully protected by Ofgem’s Consumer Levy. Any Supplier of Last Resort would use the readings that you provided to your new supplier (once validated) to close your account and raise a Final Bill. Your credit balance is 100% protected.

System

Savershaver wrote: »

By Laura Shannon, Financial Mail on Sunday
PUBLISHED: 21:42, 24 February 2018 | UPDATED: 12:19, 25 February 2018


''...Nottingham-based gas and electricity supplier Iresa, which is being investigated by Ofgem over its treatment of customers, has struggled with large volumes of calls.
When The Mail on Sunday tried calling the company last week, it was 110th in the queue.''


Read more: http://www.thisismoney.co.uk/money/meandmymoney/article-5430041/What-energy-supplier-goes-bust.html#ixzz588kvVrda

A typical Daily Mail catch up story. Whatever happens to a supplier, consumers are now fully protected. Who pays for this protection: all energy consumers will contribute to the costs of every failed supplier. GBEnergy’s failure has cost us all in excess of £10M on our bills.

Savershaver

Hengus wrote: »

A typical Daily Mail catch up story. Whatever happens to a supplier, consumers are now fully protected. Who pays for this protection: all energy consumers will contribute to the costs of every failed supplier. GBEnergy!!!8217;s failure has cost us all in excess of £10M on our bills.

Had read ppl will be protected , thank goodness and was glad to share the info.
Last year we had hoped to support small company and avoid big 6 last and save most imp. Got out fast from Iresa when they failed to communicate and when amount taken was over what had expected.

Still have to decide daily whether to put the heating on due to expense and watch it all the time, this is the reality for many, every single day.