Add your feedback on energy supplier Iresa

poppellerant

Well I am very happy and relieved to say that as of this morning Iresa are not the provider of either my gas or electricity. :j:j:j

Now I just need to wait for Iresa to receive my closing readings from my new provider. I expect this could be fun when they attempt to produce a bill. :rotfl:

The advisor I spoke with said they couldn't advise me to cancel my direct debit - I suspect there may be some sort of company policy in place that they were following which says not to advise customers to cancel direct debits. They did say it would normally prevent the transfer of supplies to my provider, but added that I have already switched.

Having a month's direct debit taken and waiting for it to be refunded to me does not sound appealing to me. But they advised that the request has already been made and they couldn't cancel or alter it. This bewildered me slightly as it's almost two weeks until my direct debit is due and I've not even had the email to confirm it. I suspect some blagging was in play here and that the advisor in question simply wasn't willing to cancel that payment. Perhaps another company policy?

I will leave my direct debit open, purely to speed up my refund. If and when that happens! :rotfl:

brewerdave

poppellerant wrote: »

I will leave my direct debit open, purely to speed up my refund. If and when that happens! :rotfl:

Personally I would cancel the DD with the bank anyway - IRESA have been showing my DD as pending since ~ 12th but it doesn't go out until 20th - I would be worried that IRESA would take the DD and argue that they hadn't had account closing readings -could go on for a couple of months which leads you considerably out of pocket or arguing with the Bank for a DD recall.:)

JenniferK

poppellerant wrote: »

Well I am very happy and relieved to say that as of this morning Iresa are not the provider of either my gas or electricity. :j:j:j

Now I just need to wait for Iresa to receive my closing readings from my new provider. I expect this could be fun when they attempt to produce a bill. :rotfl:

The advisor I spoke with said they couldn't advise me to cancel my direct debit - I suspect there may be some sort of company policy in place that they were following which says not to advise customers to cancel direct debits. They did say it would normally prevent the transfer of supplies to my provider, but added that I have already switched.

Having a month's direct debit taken and waiting for it to be refunded to me does not sound appealing to me. But they advised that the request has already been made and they couldn't cancel or alter it. This bewildered me slightly as it's almost two weeks until my direct debit is due and I've not even had the email to confirm it. I suspect some blagging was in play here and that the advisor in question simply wasn't willing to cancel that payment. Perhaps another company policy?

I will leave my direct debit open, purely to speed up my refund. If and when that happens! :rotfl:

Hope they don't add £3.5k to to account like they did after my switch away was completed.

DonnySaver

So, these cowboys are now finally getting investigated by Ofgem..

https://www.moneysavingexpert.com/news/energy/2018/02/energy-regulator-launches-investigation-into-iresa

JenniferK

JenniferK wrote: »

Now at £3,497.63 - that's four years worth of gas and electric.

Keeping full records of this in case they try to collect (DD cancelled). Of course they haven't replied to any messages and life is too short to spend time on the phone.

Now showing that I owe £3,865.80. I actually owe zero. Seems to fo up every hour.

Pureedfruit

I think IRESA has got to wake up to the fact that they have got a crap accounting system, IMHO. I wrote to them 6 months ago explaining that if they continued to split the amount of my Direct Debit 50-50 between gas and electricity then we were going to have problems.

Needless to say they ignored that email, and sure enough the gas account ended up in arrears and I ended up with threat to grab it back in one big hit, and to hike the DD quite substantially. So DD is now cancelled and I am in the process of switching once I can clear the debt.

Perhaps the most hilarious thing is that IRESA believe that their systems are brilliant, when patently they are not. Have you noticed that their emails end up with the strap line "Generating value with seamless technology" ? "Creating mayhem with crap technology" would be more appropriate, IMHO.

My guess is that they will not survive this second investigation by the regulator (just too many things that they are doing wrong according to the latest reports) so expect more trouble to come.

System

Pureedfruit wrote: »

I think IRESA has got to wake up to the fact that they have got a crap accounting system, IMHO. I wrote to them 6 months ago explaining that if they continued to split the amount of my Direct Debit 50-50 between gas and electricity then we were going to have problems.

Needless to say they ignored that email, and sure enough the gas account ended up in arrears and I ended up with threat to grab it back in one big hit, and to hike the DD quite substantially. So DD is now cancelled and I am in the process of switching once I can clear the debt.

Perhaps the most hilarious thing is that IRESA believe that their systems are brilliant, when patently they are not. Have you noticed that their emails end up with the strap line "Generating value with seamless technology" ? "Creating mayhem with crap technology" would be more appropriate, IMHO.

My guess is that they will not survive this second investigation by the regulator (just too many things that they are doing wrong according to the latest reports) so expect more trouble to come.

I fear that it will be a 'whitewash'. Ofgem is already under fire for its Licence approvals' process and monitoring, so its reputation as a Regulator is on the line. Moreover, a fine which results in Company insolvency would just increase the cost of energy for everybody.

matelodave

They have ignored my last two meter readings and put in their own which suits me just fine as they are underestimating my consumption by around 75% at this time of the year and I'd normally expect be around £150 in arrears.

By the time they get it sorted we should be back on an even keel again

poppellerant

Looks like this news is spreading fairly quickly:

Ofgem opens investigation into small supplier Iresa - Financial Times

Ofgem launches probe into UK gas and energy supplier Iresa over customer treatment - The Independent

Ofgem probes energy minnow Iresa over whether it treated customers fairly

Ofgem to investigate Nottinghamshire energy firm Iresa - BBC News

Regulator investigates energy supplier Iresa - The Times

Ofgem investigates small energy supplier Iresa - Energy Live News

Ofgem launches probe into gas and energy supplier Iresa over customer treatment - ITV News

System

It sounds like Iresa intends to use the Ofgem investigation for some on-job staff training:

A spokesperson from the energy company said: !!!8220;Iresa is currently looking at different issues raised by Ofgem. We continue to address these issues with aim of improving our customers experience.!!!8221;