Add your feedback on energy supplier Iresa

Blackdog

grumpycrab wrote: »

Sorry to repeat my question. I have a leaving date (today!) and will be in credit (both elec and gas); I've just received email of upcoming Direct Debit. Should I cancel it?

I am in the same situation. My transfer date was yesterday and I am in credit with Iresa. I haven't been informed by Iresa or my new supplier that the transfer has been blocked so I assume it has gone ahead. Got the email today saying Iresa will be taking a direct debit this month. I will try and raise a support ticket with Iresa and ask them not to take the direct debit. I am worried that if I cancel the direct debit they will use that as an excuse not to pay my credit balance back once they have produced the final bill.

molerat

Daughter's bill on line now. Noticed some new wording in the box below account balance -

2. If in DEBIT a ONE-OFF payment will be requested on the last day of the month to SETTLE the bill

Norman_Castle

grumpycrab wrote: »

What state are your "transactions" as, for me at least, the bills follow these exactly (whether right or wrong).

"Account management" states last transaction 31 jan ignoring one off payment showing as 2 feb.

Bills/usage shows 1-31 jan, Tried to download bill which doesn't open although older bill do.

File not found

Firefox can't find the file at..................

Check the file name for capitalisation or other typing errors.
Check to see if the file was moved, renamed or deleted.

Its ridiculous how much time is being wasted by customers dealing with this company.

miniemma

AAAAARRRRRGGGHHHHHHHHHHH :mad::mad::mad:

Sorry, just needed to get that out.

I tried to ring them....... 56 mins of my life gone. I managed a whole loop of their hold music! Started at caller number 59, reached caller number 15 when my OH pointed out that I'd get charged if my call went over 60 mins :eek:

I just know that Iresa are going to wait the full 28 days before acting on anything the Ombudsman has recommended.

System

miniemma wrote: »

AAAAARRRRRGGGHHHHHHHHHHH :mad::mad::mad:

Sorry, just needed to get that out.

I tried to ring them....... 56 mins of my life gone. I managed a whole loop of their hold music! Started at caller number 59, reached caller number 15 when my OH pointed out that I'd get charged if my call went over 60 mins :eek:

I just know that Iresa are going to wait the full 28 days before acting on anything the Ombudsman has recommended.

Based solely on my Iresa experience, they will play out the full 28 days. On Day 29, they get hit with another EO charge.

molerat

miniemma wrote: »

I just know that Iresa are going to wait the full 28 days before acting on anything the Ombudsman has recommended.

No they won't, they usually comply at day 27

gardner1

brewerdave wrote: »

Seems to me that the people with the biggest issues ,have got gas with IRESA - Touch wood, I haven't had any "funny" transactions on my leccy only account since November's billing issues.

Same here.....electric only for the last year and no problems with readings/billing,so here a hands up for them

MM2002

My Iresa Flex4 12 month fixed Dual Fuel is due to end on 14th March. I am looking to move, more than likely to Octopus Energy. When should I start the process to get the billing correct for the best deal?
I am in credit on both, £135 on Elec and £31 on Gas.

MM2002

miniemma wrote: »

AAAAARRRRRGGGHHHHHHHHHHH :mad::mad::mad:

Sorry, just needed to get that out.

I tried to ring them....... 56 mins of my life gone. I managed a whole loop of their hold music! Started at caller number 59, reached caller number 15 when my OH pointed out that I'd get charged if my call went over 60 mins :eek:

I just know that Iresa are going to wait the full 28 days before acting on anything the Ombudsman has recommended.

For info there is a freephone number, exactly the same line as the standard number for Iresa. Call 0800 4337812 instead

Always check on the website saynoto0870.com when making calls to cust. service!!

MM2002

Have just looked on Octopus and its quoting me as £115.65 per month, thats £1387.80 a year. Outfoxthemarket quoting as £1292 on an 18 month fixed!!

Is octopus really cheaper for high users out there????