Add your feedback on energy supplier Iresa

PLYSU

miniemma wrote: »

I'm surprised that no one is mentioning the hold music. Maybe because most can't be bothered to be on hold for that amount of time.

The 'Most Dreary Track Ever' Award goes to Wheeeeeeere Is alllll the looooooove.

I've heard it all the way through 3 times now and it's my earworm for the day! Shazam won't pick up what it is. Anyone else recognise it?

Hi. If you like HOLD music. You should go to YOUTUBE and type in "Cisco CallManager" It's superb!!!!!

miniemma

PLYSU wrote: »

Hi. If you like HOLD music. You should go to YOUTUBE and type in "Cisco CallManager" It's superb!!!!!

LOL I even recognise it! :rotfl:

st_leonard

I moved house in December and supplied Iresa with my closing meter reading, but 8 days after I moved they debited my Bank account with the monthly DD (I should have cancelled the DD, but they should not have taken the money as my account with them was closed). In early January I contacted them asking how long I would have to wait for a refund and was told 6-8 weeks. However ten weeks after I had moved I lost patience with them as I still had not received a refund and they were ignoring my emails. I tried calling them on 19th Feb at circa 11.30am and was number 53 in the queue, - I hung up.
I've noticed that many people are having problems getting refunds of credit balances from them, so I contacted my Bank and claimed back the direct debits as far as September 2017 which now means instead of them owing me nearly £300, I owe them circa £100. I look forward to hearing from them and telling them I require 6-8 weeks to pay them. Hope this info helps others who are owed money by this company. Their Accounts dept seems to be in chaos according to the press and the feedback I've read.

JHamill67

I would give 0 stars if I could. I am trying to swap electricity suppliers but they have rejected my swap for the third time.
The first was rejected as we owed £7. After being on hold for 50 minutes I paid the £7.
The second time they rejected they said I didnt pay enough the first time - even though they told me I only owed £7. They admitted this was their mistake.So last week I paid the outstanding £70.
Now they have rejected again - and the £70 I owed is not showing against my account. Back on the phone caller no. 51 and a queue of nearly an hour for the 3rd time.
I will be contacting the ombudsman as they are refusing to let me swap electricity suppliers due to their errors.
Avoid this company at all costs.

System

JHamill67 wrote: »

I would give 0 stars if I could. I am trying to swap electricity suppliers but they have rejected my swap for the third time.
The first was rejected as we owed £7. After being on hold for 50 minutes I paid the £7.
The second time they rejected they said I didnt pay enough the first time - even though they told me I only owed £7. They admitted this was their mistake.So last week I paid the outstanding £70.
Now they have rejected again - and the £70 I owed is not showing against my account. Back on the phone caller no. 51 and a queue of nearly an hour for the 3rd time.
I will be contacting the ombudsman as they are refusing to let me swap electricity suppliers due to their errors.
Avoid this company at all costs.

Pass all the details to consumeraffairs@ofgem.gov.uk and ask for your case to be included in the ongoing Ofgem investigation into Iresa.

JStewer

st_leonard wrote: »

I moved house in December and supplied Iresa with my closing meter reading, but 8 days after I moved they debited my Bank account with the monthly DD (I should have cancelled the DD, but they should not have taken the money as my account with them was closed). ....

If you belive any direct debit has been wrongly taken from your bank account, you can obtain a full and immedaite refund from your bank under the terms of the Direct Debit Guarantee

In fact, following this procudure is the only way correct method to obtain a refund of an incorrectly taken DD, according to the rules of the DD scheme.

JStewer

Hengus wrote: »

Pass all the details to [EMAIL="consumeraffairs@ofgem.gov.uk"]consumeraffairs@ofgem.gov.uk[/EMAIL] and for your case to be included in the ongoing Ofgem investigation into Iresa.

Ofgem doesn't deal with individual customer complaints.

The poster should follow the supplier's complaint procedure, and if necessary complain to the ombudsman service at the appropriate time. That is where Ofgem get much of their reports.

Alternatively, the poster can contact their CAB for advice. The CAB will also inform Ofgem if appropriate.

JStewer

JHamill67 wrote: »

I would give 0 stars if I could. I am trying to swap electricity suppliers but they have rejected my swap for the third time.
The first was rejected as we owed £7. After being on hold for 50 minutes I paid the £7.
The second time they rejected they said I didnt pay enough the first time - even though they told me I only owed £7. They admitted this was their mistake.So last week I paid the outstanding £70.
Now they have rejected again - and the £70 I owed is not showing against my account. Back on the phone caller no. 51 and a queue of nearly an hour for the 3rd time.
I will be contacting the ombudsman as they are refusing to let me swap electricity suppliers due to their errors.
Avoid this company at all costs.

You owed them £70? :eek:

It's an agreed term that you never allow your account to go into debit.

They've made demands for one off collections via DD at the end of the month for far less.

If the DD collection was honoured, that would be within the 30 days permitted, and so you could simply have asked the new supplier to try again.

Not suggesting this is the correct procedure, but no point making mountains out of mole hills...
... unless, of course, that is what you are intending :cool:

System

JStewer wrote: »

Ofgem doesn't deal with individual customer complaints.

The poster should follow the supplier's complaint procedure, and if necessary complain to the ombudsman service at the appropriate time. That is where Ofgem get much of their reports.

Alternatively, the poster can contact their CAB for advice. The CAB will also inform Ofgem if appropriate.

Ofgem needs evidence for its ongoing investigation. If people do not complain to the Regulator, then they will not take notice. Reporting Iresa to Ofgem can be done in parallel with a complaint to the supplier/The Energy Ombudsman. Going the standard complaints route could take 16 weeks and more before Ofgem gets to know about it.

Given the number of people alleging blocked switches on Trustpilot, Facebook and this forum, I am not sure that I would see the issue as being a !!!8216;mole hill!!!8217;.

JStewer

Hengus wrote: »

Ofgem needs evidence for its ongoing investigation. If people do not complain to the Regulator, then they will not take notice. Reporting Iresa to Ofgem can be done in parallel with a complaint to the supplier/The Energy Ombudsman. Going the standard complaints route could take 16 weeks and more before Ofgem gets to know about it.

Ofgem will get any evidence they require from their approved sources.

Ofgem does not need individuals to contact them with regards to their own individual complaints

Ofgem will not consider them, and will not use them as evidence (as there is no investigation by them). All it does is bogs down Ofgem in replying to individuals telling them so, rather than spending their time doing the job they are supposed to do.

https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/complain-about-your-gas-or-electricity-bill-or-supplier

Follow the above procedure, and Ofgem will get all the evidence they need to investigate any matter the deem necessary to.

We don't have a direct role in dealing with individual disputes between customers and energy suppliers.


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