Add your feedback on energy supplier Iresa

footyguy

chippychip wrote: »

I joined up with Iresa, a couple of months ago, the switch over took 4 weeks, and they never gave me any updates on the progress of the swap. When the meter needed changing, Iresa supplied us with a new smart meter. But they never gave us a unit to take the readings, and they never activated it!!
After numerous emails, we finally got told that Iresa do not support smart meters and they can't provide us with a unit to take readings! here's the email I received:

"I am sorry for the delay in replying to you.

Iresa do not support SMART meter functionality at the moment so although your meter may be a 'SMART' meter it will act like a traditional meter.

You can obtain reads directly from the meter but we are unable to 'turn on' any functionality or send you an energy monitor.

I am sorry if this news disappoints you.

Regards,

Oonagh"

so, we now have a smart meter that's about as much use as a chocolate teapot, and it does'nt indicate how much electricity we use, so it's useless!

Graham

Why did your meter need changing after you switched to Iresa?

Why did Iresa provide a smart meter? (particularly when they don't support smart metering)

According to Smart Energy GB, Iresa are not yet installing smart meters. Are you sure it was an authourised Iresa employee/agent that you allowed to interfere with your meter?:eek:

footyguy

goolip wrote: »

[FONT="Century Gothic"]My fixed term with the group collaborative deal on British Gas is due to end this month. Rather than pay an extra £300+ per year the cheapest deal is with this new company but I can only see that they don't have the greatest feedback. Does anyone have any recent feedback on their experiences with them, I do worry that they are so new and if they go out of business, or if there are problems, they may be really difficult to fix.
Many thanks


Lizzie[/FONT]

If you don't feel confident to use select supplier at this time, use the next one on the list (or whichever is the first one) that you are confident to select as your supplier

Raxiel

footyguy wrote: »

Why did your meter need changing after you switched to Iresa?

Why did Iresa provide a smart meter? (particularly when they don't support smart metering)

According to Smart Energy GB, Iresa are not yet installing smart meters. Are you sure it was an authourised Iresa employee/agent that you allowed to interfere with your meter?:eek:

The other possibility is that a faulty analogue meter was replaced with a basic digital meter which has been mistaken for a smart meter because it's 'new'.

markipad

With no collective switch in the offing for my part of the country, I signed-up on Saturday 4th February. So far, I've had 3 automated emails, giving full details of tariff - IRESA Flex 4 , my order reference, and various dates for when things are expected to happen:

• Your order will be processed on Saturday, February 18, 2017.
• Credit Customers: First advance payment will be taken around Wednesday, February 22, 2017.
• Your estimated supply start date is Monday, March 06, 2017.

I have also seen that the Direct Debit has been set up at my bank, and a reference number allocated. So far, no immediate concerns.

I haven't tried their customer service telephone line, but I don't think there is any need for me to ring them at the moment. I will update as and when I know more.

Al_Ross

Just gt my February bill,they have changed the Calorific Value to
11.4718 from 11.47177

System

Al_Ross wrote: »

Just gt my February bill,they have changed the Calorific Value to
11.4718 from 11.47177

That is not the calorific value. The calorific value is usually 39.x ( to one decimal point only). The multiplier is just something they are using to calculate your bill. The bill should show what calorific value has been used.

11.4718 is also 11.47177 just rounded to 4 decimal points in Iresa's favour.

Al_Ross

No,as you say it only shows the multiplier being, 11.4718

molerat

That would be a "composite" multiplier still using the 40.3841 CV.

1*1.02264*40.3841/3.6=11.471776

So they are now hiding their illicit practices.

System

molerat wrote: »

That would be a "composite" multiplier still using the 40.3841 CV.

1*1.02264*40.3841/3.6=11.471776

So they are now hiding their illicit practices.

In fairness, they have said that they will correct all bills next month.

Consumeraffairs@ofgem.gov.uk have asked for copies of erroneous bills as Ofgem is interested in what is going on.

poppellerant

I've just started my switch from OVO to Iresa recently. When I changed to OVO, I'd never heard of them before and they're now known for offering high standards of customer service.

Sadly, I can't justify OVO's prices for phoning them up once or twice a year. I also found the email responses from OVO amateurish most of the time.