Add your feedback on energy supplier Iresa

Fontana

You beat me. :rotfl: I've now got £480 credit for gas. All my charges have disappeared..

brewerdave

Nothing has changed on my leccy only account -still no charges for November usage,so I'm well over £200 in credit - but they have asked for December reading ,so what are the chances of a correct bill for this month!!!

Al_Ross

Same here, my Gas bills have all been removed, my electric are still there.

I wonder why, could it be they have to re-do them using the correct multiplier?

I hope when they re-appear the bills are not inflated.

Al_Ross

I have Iresa Dual Energy at two properties.

On both, the gas and electric bills have broken links.

Iresa seems to have blown a fuse!

poppellerant

My gas account is also in credit by over £200. I am tempted to request a refund to me.

rusty_frog

£351 in credit here.
I am quite happy if that is true!
I would ask for a refund if I thought I could contact them!

Raxiel

Out of curiosity, I just took another look at my (closed and settled) account. An estimated read 2 months after I left has appeared on the electric, so now that thinks it's £60 in debt, and a random £0.24p debt has appeared on the gas. Looking back they've made adjustments to the previous charges in the transactions list.

Not worried, since I have my refund now, and I can account for every kWh of gas and electric I used, so I know I owe them 0, but glad I made a download of the transactions before Christmas.

grumpycrab

Fontana wrote: »

You beat me. :rotfl: I've now got £480 credit for gas. All my charges have disappeared..

Al_Ross wrote: »

Same here, my Gas bills have all been removed, my electric are still there.

poppellerant wrote: »

My gas account is also in credit by over £200. I am tempted to request a refund to me.

Regarding GAS accounts, this from Iresa on Twitter this morning (I seem to remember OFGEM instigating this as a result of a recent court case but I may have dreamt it!?) At least 1. they're trying and 2. responses on Twitter are speedy.

"We are currently rebilling all gas accounts as part of a system review to ensure consistency of charges for all gas customers. Your gas account charges will be updated by the new year"

Source :-
https://twitter.com/IresaEnergy/status/946345794210291712

brewerdave

grumpycrab wrote: »

Regarding GAS accounts, this from Iresa on Twitter this morning (I seem to remember OFGEM instigating this as a result of a recent court case but I may have dreamt it!?) At least 1. they're trying and 2. responses on Twitter are speedy.

"We are currently rebilling all gas accounts as part of a system review to ensure consistency of charges for all gas customers. Your gas account charges will be updated by the new year"

Source :-
https://twitter.com/IresaEnergy/status/946345794210291712

....And the missing bit of the statement :- " ...and the man doing the rebilling of gas, has been taken off of the electricity billing, so no electric bills for the foreseeable future":rotfl:

brewerdave

Well.......looks like I was right about the estimated end of month meter readings. IRESA have recalculated charges, using both my readings and their own estimates to 30th November -I'm now trying to see if these add up correctly:rotfl:
EDIT - Surprisingly, the new balance agrees with my spreadsheet!! But no new bills raised - the account charges are showing the alterations.