Ichoosr collective. eon or npower

Sosumi

E.ON_Company_Representative:_Malc wrote: »

As you applied last week, I'd do as I suggested yesterday and let me know if you haven't received anything in the next day or so. I'll be happy to see what's happening.

Hope this helps Sosumi.

Malc

Many thanks, Malc; that's very generous of you. :A

No change yet, as of this morning. Shall do, indeed, as you suggest and then take up your kind offer tomorrow afternoon if the situation remains unresolved and/or unclear.

:beer:

Former_E.ON_Company_Representative:_Malc

You're welcome Sosumi. Happy to help.

After today, I'm not in until next Tuesday so I've let Helena know and she'll pick up your email in my absence.

Thanks Sosumi.

Malc

Sosumi

Thanks, Malc, but all is sorted now. :dance:

A very polite, friendly, informed and helpful guy named Mubeen 'phoned me from E.ON this afternoon, discussed the detail of my changes in tariff and processed the whole thing in real time. In all, it took eight days in total from applying for the fix online at EHL The amended changes are already showing in my account online, the confirmation emails have arrived for the record and I've used the Direct Debit tool to adjust my monthly payments accordingly.

So, I'm a happy bunny and glad to be staying with E.ON (and you and Helena ! ) for another two years.

Please could you feed that back to E.ON and, in particular, recommend a corporate pat on the back for Mubeen. :T

You guys and E.ON's customer service generally are a major factor in why I choose to remain with E.ON, even if its tariffs and collective fixes aren't always the very cheapest offers on the market.

I hope those using iChoosr for their tariff switch will draw confidence from my own experience here (via EHL). All should be fine soon; it just takes time to process but E.ON gets it right and backdates the new tariff to the date you applied for it online.

Former_E.ON_Company_Representative:_Malc

That's great Sosumi. Really pleased it's been sorted for you. Helena and I are glad you're staying too. I'll be happy to feedback on this and will make sure the relevant managers know. :j

Also good to see you're happy with the Direct Debit Manager. It's a really useful online tool to help customers keep on top of their accounts. Have you tried the Real Time Billing tool as well? Pop in readings and you'll have the option of seeing the balance that would result or creating a bill to these readings. Another way to help keep track of how much energy is being used so no sudden shocks.

Thanks for taking the time to post this Sosumi. You know where we are if you need any help.

Malc

Former_E.ON_Company_Representative:_Malc

E.ON_Company_Representative:_Malc wrote: »

I've just emailed with a quick update gsmlnx. For the benefit of others, there was certainly a surge of applications on the last day the offer was open. We're talking to iChoosr now to match what we have with what they've sent. We fully expect this will be sorted soon and the details of those affected loaded as per previous collectives. I'm directly in touch with the team sorting this and they'll let me know once all is through. Probably looking at the next few days or early next week. I'll keep this thread updated so all affected have the latest picture.

Thanks for your patience.

Malc

As promised, a quick update. We've had system issues over the last couple of days and this has put everything back a bit. Once they're sorted, we'll continue uploading customers on to the iChoosr tariff.

I'll update this thread again once I've more information. Thanks again for your patience.

Malc

[Deleted User]

Just to say that mine has gone through with the change over date being the application date. As I would expect. So Eon portal now up to date for me

Thank you Malc and Eon.

Former_E.ON_Company_Representative:_Malc

gsmlnx wrote: »

Just to say that mine has gone through with the change over date being the application date. As I would expect. So Eon portal now up to date for me

Thank you Malc and Eon.

Beat me to it gsmlnx. Had it in my diary to check this afternoon. Glad it's sorted and happy to help.

Malc

Former_E.ON_Company_Representative:_Malc

E.ON_Company_Representative:_Malc wrote: »

As above Stompa. I've just emailed you with a similar reply about your switch to the E.ON iChoosr Collective Tariff. Hope it helps and thank you also for your patience.

Malc

Stompa wrote: »

Thanks, that sounds fine.

E.ON_Company_Representative:_Malc wrote: »

You're welcome Stompa. I'll be in touch again as per my email and other posts here.

Malc

Afternoon Stompa. Just sent you an email. All sorted.

Thanks again for your patience.

Malc

Stompa

E.ON_Company_Representative:_Malc wrote: »

Afternoon Stompa. Just sent you an email. All sorted.

Thanks again for your patience.

Malc

Great, everything looks sorted from this end too. Many thanks for your help.

Former_E.ON_Company_Representative:_Malc

Stompa wrote: »

Great, everything looks sorted from this end too. Many thanks for your help.

You're welcome Stompa. Glad to help.

Malc