Economy Energy reviews: Give your feedback

sylviaszeliga

and this sock-eyed way of operating will continue without let up -get out while you can

Sterlingtimes

On a positive note, Economy Energy without discussion or prompting has updated the tariffs on my smart meter. The cumulative consumption in terms of kilowatt-hours for gas and electricity and the related prices are reading correctly on my Chameleon IHD. So in terms of smart metering, the move from Ovo to Economy Energy has been seamless. I am not sure whether Economy Energy is recording smart meter readings but no doubt time will tell.

Stop_Watch

I switched TODAY and they have took double the amount almost £300!!! I was expecting the month in advance but not this much! Gave a phone call and got a very rude staff asked them to refund and close my account immediately which they refused! Why are they taking so much money in advance??

I am already looking for a alternative and asking the bank if they can get my money back I am very anoyed. The website give me no information so I will be able to track my use a big regret for me.

pooley84

Hi all.
To anyone who is thinking of using this company I have one word for you DON'T. This has to be the worst experience I have ever had with switching my energy company. Set my direct debit up for the 12th, it came out on the 2nd. They don't do it like everyone else where it is one direct debit for dual fuel. They also take two months out which is in the small print but considering it was taken out 10 days early was a shock. Also when they say they will ask you for a final reading they don't. Rang up on the 9th to see how the switch was going to be told they had taken up my supply from the 2nd. So was a bit shocked not to have been asked for the reading, and the old company not to have been given it for my final bill. When I tried to switch the direct debit to the day I wanted they were going to put it to the 12th of the same month they had just taken £150 out on the 2nd. The double payment was described as a security payment for if you happened to miss a payment. I am surprised it is even put on this website. Needless to say the switch has been cancelled

corsa57

Right from the start Economy Energy made a hash of the switch to them. Their billing system is in total disarray and their customer service advisors are unable to help. They take random amounts from your bank account via the direct debit and grossly overestimate your usage. When you give them meter readings you would expect them to use that information to calculate your bill, not Economy Energy, they still give you a new bill based on their inaccurate estimates.
Can't wait to switch from this terrible company. No doubt they will make a total mess of closing the account as well.

Stephen_Parker

This crowd increased my direct debits so that they owed me several hundred pounds. It's been 4 months now since I moved to another supplier and a huge number of calls and emails. They have messed up at every opportunity, attrocious communication and no interest whatsover in refunding my money.

sylviaszeliga

Eight weeks after leaving EE they are still unable to produce an accurate final account -wanting to bill me up until the day they produced their account instead of the actual day I left them (to change over to Bulb)..in June.
it is only a matter of pence but still EE billing is unable to read info on file, calculate a period of time and send an accurate invoice. So it will be another referral to the Ombudsmen and another fine for EE

trinidadone

Stephen_Parker wrote: »

This crowd increased my direct debits so that they owed me several hundred pounds. It's been 4 months now since I moved to another supplier and a huge number of calls and emails. They have messed up at every opportunity, attrocious communication and no interest whatsover in refunding my money.

you need to follow there complaints policy stephen

sylviaszeliga

You can follow their complaints policy to the letter but with a 4-5 week delay in dealing with anything and then that response bears no relation to the problem -means continuing ineptitude and no resolution...

trinidadone

sylviaszeliga wrote: »

You can follow their complaints policy to the letter but with a 4-5 week delay in dealing with anything and then that response bears no relation to the problem -means continuing ineptitude and no resolution...

use revolver, and then refer to ombudsman