Economy Energy reviews: Give your feedback

trinidadone

I have finally left this dreadful company. I called them today to enquire of my final bill. It took them 35 minutes to answer the call, I am told it will take six weeks to have my final bill. I provided the company the same readings i gave my new company.

Great service Economy Energy, keep the good work up!!

System

trinidadone wrote: »

I have finally left this dreadful company. I called them today to enquire of my final bill. It took them 35 minutes to answer the call, I am told it will take six weeks to have my final bill. I provided the company the same readings i gave my new company.

Great service Economy Energy, keep the good work up!!

It doesn’t work like that I am afraid. The gaining supplier has the responsibility for managing a transfer of supply. Part of the transfer process is that the meter readings that you provided have to be verified for accuracy by the Data Collectors. Once verified, the readings are passed back to the two suppliers to open and close your accounts. Under EU Law, and Supply Licence obligations, the losing supplier has to use its reasonable efforts to issue you with a Final Bill no later than 6 weeks after the transfer of supply. That said, most suppliers will issue a Final Bill once that have received verified meter readings. Any readings that you provide to the losing supplier on transfer will just be ignored.

trinidadone

Hengus wrote: »

It doesn!!!8217;t work like that I am afraid. The gaining supplier has the responsibility for managing a transfer of supply. Part of the transfer process is that the meter readings that you provided have to be verified for accuracy by the Data Collectors. Once verified, the readings are passed back to the two suppliers to open and close your accounts. Under EU Law, and Supply Licence obligations, the losing supplier has to use its reasonable efforts to issue you with a Final Bill no later than 6 weeks after the transfer of supply. That said, most suppliers will issue a Final Bill once that have received verified meter readings. Any readings that you provide to the losing supplier on transfer will just be ignored.

I was asked to supply the meter readings to my old supplier, which i provided using the meter readings i gave to my new supplier my new supplier, so if they are ignored, there is no meter readings for the old company to refer to

sylviaszeliga

That is strange Hengus as previously upon switching supplier the process has been done and dusted in 4 weeks. I give monthly readings to Economy E and these have been verified by a 'meter reading person' on two occasions in last 1.5 years. So there should be no problem in issuing an updated account. For me, they have refused to do this and just stated they are going to take a large sum of money from my direct debit arrangement. This is after a year of error after error after error and Ombudsmen fining them £75 to get the statement of account correct.
As Trinidadone describes the usual practice is for new supplier to get a reading which the old uses if it is in line with previous units used....

trinidadone

I have received my final bill from economy energy, it looks like i am in credit. I have been waiting for 31 minutes to get the refund back, and i am still on hold on the phone. MMMmmmmmmmmmmmmmm

System

trinidadone wrote: »

I was asked to supply the meter readings to my old supplier, which i provided using the meter readings i gave to my new supplier my new supplier, so if they are ignored, there is no meter readings for the old company to refer to

This blog describes how the opening/closing readings verification works:

https://octopus.energy/blog/secret-life-opening-meter-reading/

trinidadone

Hengus wrote: »

This blog describes how the opening/closing readings verification works:

https://octopus.energy/blog/secret-life-opening-meter-reading/

thanks,i received a electricity bill today, my last bill i assume. i waited 56 minutes for my call to be answered today, it clipped off, so i will have to ring this dreadful company again

sylviaszeliga

Hi
I am trying to depart from this awful company at moment so know what you have to endure. I have to take them back to the Ombudsman as despite they having been fined in January they are still trying to make me pay bills that have the same errors/problems that were suppose to have been solved 4 months ago.

trinidadone

sylviaszeliga wrote: »

Hi
I am trying to depart from this awful company at moment so know what you have to endure. I have to take them back to Ombudsman as despite
they having been fined in January they are still trying to make me pay bills that have the same errors/problems that were suppose to have been solved 4months ago.

Morning, keep us updated with this please?

Yes, i dont think they care much about their customers at all. I waited just under an hour for them to pick up the phone yesterday, no one did and the line was cut off. It means i have to attempt to call them back again tomorrow

Sterlingtimes

I may live to regret my switch via MSE, but the saving in moving is Economy is huge.

My calculation:



I shall just need to be careful with the paperwork and ensure that meter readings are communicated.