Octopus Energy reviews: Give your feedback

Alnat1

It might change by a few pence if it's to do with calorific value, although I don't think it has ever changed for me.

BargainBear

I regularly have to chase Octopus for an electricity bill due to our data dropping out occasionally every month. It's a small price to pay for having the price benefits of Go Faster. Although that's coming to an end soon, we'll be in the same boat with tariff changes and price hikes.

Going to be an expensive year what with the mortgage renewal as well around the same time!

sourpuss2021

I got the letter in the post from Octopus today telling me to visit their website and enter the email address that was used for my Bulb account.

To my surprise it then won’t accept my email!  I have tried multiple times and it is definitely correctly entered and the correct email.

The error states:

“ Oops! Some of the data you submitted was invalid. Please correct the error below and resubmit.”

Any ideas?

BargainBear

sourpuss2021 said:

I got the letter in the post from Octopus today telling me to visit their website and enter the email address that was used for my Bulb account.

To my surprise it then won’t accept my email!  I have tried multiple times and it is definitely correctly entered and the correct email.

The error states:

“ Oops! Some of the data you submitted was invalid. Please correct the error below and resubmit.”

Any ideas?

Contact them on Twitter, it's always been the fastest way for me to get an issue resolved/response.

[Deleted User]

Alnat1 said:

It might change by a few pence if it's to do with calorific value, although I don't think it has ever changed for me.

Calorific values (CV) vary throughout each day depending on the mix of the gas supplied. LNG, for example, has a CV considerably higher than the UK permitted limit so it has to be mixed with gas from other sources. For billing, suppliers are required to use the average CV supplied during the billing period. When applied to a bill, the average has to be truncated to one decimal point. That is, a CV of 39.975 would be billed as 39.9. The use of fixed CVs by suppliers is specifically banned in the 2014 Ofgem Guidance.

scobie

I’ve been with octopus for 3-4 weeks now and very happy so far. I switched from Eon because I noticed O’s unit prices were slightly lower, plus Eon were being a bit cagey when I asked for some refund on my £900 credit balance. The only way to get it was leave, so I did. 

Even though I switched with no referral link, a kind poster here shared theirs and octopus gave me the credit three days later, even though it was applied late. 

Can’t complain about that. 

I like the app too. 

SAC2334

Interesting to hear Jacob Rees Mogg today Monday 8 th May  on GBNews who was  really impressed with Octopuses Email after he had an entertaining email answer to his query by a bright " young very intelligent  lady " ..which was purely all A.I. A huge step up from the thicko "bots ".  I won't mind A.I because it probably won t lie  like customer services at Onestream  broadband provider did last month . 

Telegraph_Sam

scobie said:

I like the app too. 

Up to now I have done without the app. Does it offer something that is not available from the web site, or is it more flexibility and convenience?

scobie

Telegraph_Sam said:

scobie said:

I like the app too. 

Up to now I have done without the app. Does it offer something that is not available from the web site, or is it more flexibility and convenience?

Not really.  If anything it’s likely simpler than the website but it has pretty much everything I need - transaction history, usage, ability to give readings and nake adhoc payments etc. 

So it’s really just about convenience for me. 

Raxiel

Telegraph_Sam said:

scobie said:

I like the app too. 

Up to now I have done without the app. Does it offer something that is not available from the web site, or is it more flexibility and convenience?

The Octopus app offers a lot more data than the website. You can scroll back to previous days/weeks/months/years rather than just seeing the last period. It doesn't have the % change from the previous week the website has, or the 'balance forecast' but on the whole I find it a lot more useful.