Octopus Energy reviews: Give your feedback

kingstreet

I emailed Octopus on Tuesday to ask for my billing to change to 1-31 from 5-4 and got a response the following day to say it had been done. Can't knock that.

MWT

kingstreet said:

I emailed Octopus on Tuesday to ask for my billing to change to 1-31 from 5-4 and got a response the following day to say it had been done. Can't knock that.

Just be aware that it is not guaranteed to stay that way, as their system does not allow them to lock your billing dates down, so while they have a few tricks to get the system to do that, it can and will drift away from there for various reasons.

Telegraph_Sam

I was not aware of that. Is that now just one of the new (hidden) T's & C's?

pfpf

had a visit to change meters to smart mid March. Gas could'nt be swapped due to "pipework issues". got that sorted and phoned Octopus on Tuesday to ask for a Gas Smart Meter be fitted. he took my details and said someone would be in touch, i wasn't actually very confident as he didn't really sound confident himself. anyhoo, got a call yesterday and fitting is booked in, albeit a month away but its in.

top class.

masonic

Telegraph_Sam said:

I was not aware of that. Is that now just one of the new (hidden) T's & C's?

They added a waitlist after a deluge from hotukdeals. If prices spike at any point there could be a mass exodus.

badger09

My Octopus billing date is 3rd, smart meter readings taken 4th for both electricity & gas show on my account as usual. Charge for electricity is shown but not for gas. 

This is the 1st time I’ve noticed a delay in a charge appearing since SMs installed September. Is it likely to be some checking process? April usage was less than 60% of March😇

[Deleted User]

badger09 said:

My Octopus billing date is 3rd, smart meter readings taken 4th for both electricity & gas show on my account as usual. Charge for electricity is shown but not for gas. 

This is the 1st time I’ve noticed a delay in a charge appearing since SMs installed September. Is it likely to be some checking process? April usage was less than 60% of March😇

There are a couple of reasons that come to mind. One, is your gas meter still connected to the HAN (check IHD) and to the WAN (check via Bright App)?

Two, Octopus is waiting for the data collector to validate the CV used for billing. CVs vary each day. Check the App to see if there is a pending charge for gas.

Contact smart.help@octopus.energy and apprise them of the issue.

badger09

[Deleted User] said:

badger09 said:

My Octopus billing date is 3rd, smart meter readings taken 4th for both electricity & gas show on my account as usual. Charge for electricity is shown but not for gas. 

This is the 1st time I’ve noticed a delay in a charge appearing since SMs installed September. Is it likely to be some checking process? April usage was less than 60% of March😇

There are a couple of reasons that come to mind. One, is your gas meter still connected to the HAN (check IHD) and to the WAN (check via Bright App)?

Two, Octopus is waiting for the data collector to validate the CV used for billing. CVs vary each day. Check the App to see if there is a pending charge for gas.

Contact smart.help@octopus.energy and apprise them of the issue.

Thanks
Yes, gas meter is still connected. IHD, Octopus app & Bright all showing usage of both fuels up to midnight last night (Bright shows electricity up to 01.30 today)
Validation was my assumption.  
CV= Calorific Value?
No pending charge for gas which is unusual as they both usually appear together. 

It’s not a big issue, I was just curious. I’ll give it until next week before contacting them. 

Alnat1

It's sometimes been an extra day or two for me because of gas too. If you look at "view my balance history" on the website, not app, there might be info there about pending payments.

badger09

Alnat1 said:

It's sometimes been an extra day or two for me because of gas too. If you look at "view my balance history" on the website, not app, there might be info there about pending payments.

Thank you!
I was using the app but have just checked on the website and there is indeed a pending charge for gas.