Octopus Energy reviews: Give your feedback

Consumerist

Telegraph_Sam said:

Sorry if this is off topic / the wrong forum. By all means switch me!
Is it true that Citizens Advice Bureau no longer operates a price comparison tool (at least as far as Scotland is concerned)?

Probably not worth the cost of maintaining an energy comparison site at the moment. FWIW my bookmark to (what used to be) their energy comparison tool goes nowhere.

Telegraph_Sam

I'm gradually catching up on this, that  price comparisons are off the agenda for the present - while folk are grappling to understand the implications of the govt price guarantee.  But if one has no option my gut feeling is to switch to Octopus "blind" and trust to luck.
I don't want to interrupt the previous flow of correspondence if there is a more appropriate forum.

nadsat

A shout out to Octopus's algorithms - I hadn't sent meter readings since 1 October 2022 and so got an estimated bill for the 4 months to end January. Remarkably, the electricity was just 2kWh over the actual reading and gas just 8 units under the actual. 

Well could be just be a lot of luck. We are a high use household and I'm also happy with the £340 monthly DD that has left us with a small credit but - and it's a big but - that's only because of the capped prices and the £67 a month payment.  

This is on the variable tariff. We were on the tracker and I'm thinking that it's going to make a lot of sense to switch back to the tracker by the end of March. Thoughts?

Ally_E.

Nice, when I was late with a meter reading their algorithm thought we use used 640kW/h of electricity instead of the usual 220kW/h in a month 

Telegraph_Sam

Sign up for the next Savings Sessions and you can recoup the "overcharge" as "savings" when you revert to 220 kWh.😄

Umiamz

My mother, who is an Octopus customer, has just come back from shopping to find a visiting card from Octopus through the door. It doesn't give any reason for the visit, just the visitor's name. Any ideas? The (smart) meters are on the front wall of the house, so I doubt it was for meter reading.

I'm sure I've seen somewhere that they were doing random visits for some reason, but I can't remember why.

Mstty

Umiamz said:

My mother, who is an Octopus customer, has just come back from shopping to find a visiting card from Octopus through the door. It doesn't give any reason for the visit, just the visitor's name. Any ideas? The (smart) meters are on the front wall of the house, so I doubt it was for meter reading.

I'm sure I've seen somewhere that they were doing random visits for some reason, but I can't remember why.

Was the card like this? Just incase it was Spectre not Octopus

bristolleedsfan

Umiamz said:

I'm sure I've seen somewhere that they were doing random visits for some reason, but I can't remember why.

Maybe you were thinking of  https://octopus.energy/blog/energy-helpers/

Umiamz

bristolleedsfan said:

Umiamz said:

I'm sure I've seen somewhere that they were doing random visits for some reason, but I can't remember why.

Maybe you were thinking of  https://octopus.energy/blog/energy-helpers/

Yep, that's it - thanks! It was definitely Octopus and not Spectre.

misspretenderboat

I get constant junk mail since I did their stupid spin the wheel link after entering my readings...up to 7 a day now, really REALLY annoying.
Wish I was still with Bulb. They were extremely good.