Octopus Energy reviews: Give your feedback

debitcardmayhem

misspretenderboat said:

I get constant junk mail since I did their stupid spin the wheel link after entering my readings...up to 7 a day now, really REALLY annoying.
Wish I was still with Bulb. They were extremely good.

What makes you think that it's  Octopus' fault ?

Telegraph_Sam

Was this "internal Octopus" junk mail or from 3rd parties? I find it difficult to follow why spinning the wheel should have any effect on junk having spun the wheel several times myself - but still waiting for the Fortune to arrive ..  If it does I could put up with a corresponding amount of junk in return

Umiamz

It's a complete coincidence - nothing to do with Octopus or their Wheel of Fortune.

masonic

We've had loads of rain since I spun the wheel of fortune. Not worth it, wish I'd never bothered!

scobie

I was with Eon for several years and recently switched to Octopus, largely in a fit of pique that Eon were reluctant to refund a £900 credit if built up.  To put it into context my largest bill during winter was never more than £130-£140 a month. 

They handled the switch very well and the cost for both units and SC are very slightly less.  The app is easy to use and I’ve now been promised the £893 residual balance from Eon this week or next. I’ll lump a hundred or so onto my Octopus account just to get ahead of myself and pocket the rest.  

One slight gripe is that the email help desk is very slow.  Weirdly it seems much easier to call them than email.  

TheElectricCow

scobie said:

One slight gripe is that the email help desk is very slow.  Weirdly it seems much easier to call them than email.  

I’ve also found the Octopus to be quite slippery to get a hold of via email recently, which I am honestly a bit surprised about given their generally very good reputation for such things.

I can only assume their CS team is overwhelmed at the moment from taking on all the bulb customers, as I’m currently on day 30 of waiting for them to get to me and any polite requests for updates since the start of the month have so far been ignored.

Telegraph_Sam

I think that email response times have been below expectations for quite some time now. Those in the know appear to be getting better results by using Twitter but I have yet to work out how myself.

Alnat1

I've always phoned and they usually answer in around 5 minutes which I think is fairly acceptable 

masonic

TheElectricCow said:

scobie said:

One slight gripe is that the email help desk is very slow.  Weirdly it seems much easier to call them than email.  

I’ve also found the Octopus to be quite slippery to get a hold of via email recently, which I am honestly a bit surprised about given their generally very good reputation for such things.

I can only assume their CS team is overwhelmed at the moment from taking on all the bulb customers, as I’m currently on day 30 of waiting for them to get to me and any polite requests for updates since the start of the month have so far been ignored.

I've not failed to receive a reply, but sometimes it can take over a week. I've remained impressed with the quality of the responses I have received. I sent them a whole list of questions about the inner workings of several tariffs and how they would interact with the Ofgem price-cap post-July and received a very detailed reply. I now have some things in writing that make certain tariffs more attractive than I had previously thought.

For anything urgent, I would not email.

Umiamz

masonic said:

TheElectricCow said:

scobie said:

One slight gripe is that the email help desk is very slow.  Weirdly it seems much easier to call them than email.  

I’ve also found the Octopus to be quite slippery to get a hold of via email recently, which I am honestly a bit surprised about given their generally very good reputation for such things.

I can only assume their CS team is overwhelmed at the moment from taking on all the bulb customers, as I’m currently on day 30 of waiting for them to get to me and any polite requests for updates since the start of the month have so far been ignored.

I've not failed to receive a reply, but sometimes it can take over a week. I've remained impressed with the quality of the responses I have received. I sent them a whole list of questions about the inner workings of several tariffs and how they would interact with the Ofgem price-cap post-July and received a very detailed reply. I now have some things in writing that make certain tariffs more attractive than I had previously thought.

For anything urgent, I would not email.

If one of those tariffs was Agile, I'd be interested to know!