Octopus Energy reviews: Give your feedback

niktheguru

Having caught up with the last 20 pages of posts it still staggers me how some seem to think octopus should be obliged to offer certain cheap rate electricity tariffs to all and how it is outrageous that they choose to focus on ev customers. It really is up to them who they choose to target for offering cheaper tariffs and they can justify it however they like.

Up until recently their tou tariffs like go and go faster were open to all. Agile and tracker are still open to all. There probably wasn't as much outcry back then because the rest of the market wasn't as expensive as it is now. The customers who were savvy back then and moved are reaping the benefits (whether they have an ev or not) and I suspect will want to stay on these tariffs due to the price saving.

I suspect octopus partly closed it off to new customers without an ev due to the fact they inherited thousands of customers from avro knowing otherwise there would probably been a massive number of go and go faster applications from them, thus making them lose significant amounts of money

Telegraph_Sam

I can go along with the general point that Octopus has to be able to make its own sales/marketing decisions. I would draw the line however over the use of "obliged" and "outrageous". If Octopus for whatever reason wants to encourage me to switch my consumption to "green" periods then the simplest most logical way of achieving this is via the time-price mechanism. If they introduce artificial hoops and hurdles then the chances are that many in my situation will move elsewhere, possibly to less green supplies. It goes by the name of a "free" market place with its laws of supply and demand. On the surface at least there is no (economic) obligation on either side. 

masonic

"Obliged" is another word for forced, and it is a general principle of consumer contracts that either party has the freedom not to be compelled to enter into a contract on terms they don't agree with.

wild666

nadsat said:

Does anyone have the Octopus bank account number and sortcode - I'd like to top up the account occasionally above the DD but it seems they are shy in giving this info out and only have an web page for additional payments.

Also, it's 5 April and the DD taken on 1 April still hasn't been applied to the account.  

Octopus have a make a one-off payment section on the my account section, just click on that and put in the amount you want to pay and it hits your account in about 4 days 

niktheguru

Telegraph_Sam said:

I can go along with the general point that Octopus has to be able to make its own sales/marketing decisions. I would draw the line however over the use of "obliged" and "outrageous". If Octopus for whatever reason wants to encourage me to switch my consumption to "green" periods then the simplest most logical way of achieving this is via the time-price mechanism. If they introduce artificial hoops and hurdles then the chances are that many in my situation will move elsewhere, possibly to less green supplies. It goes by the name of a "free" market place with its laws of supply and demand. On the surface at least there is no (economic) obligation on either side. 

Of course it's a free market and the customer can decide to go anywhere. The fact that currently due to the electricity pricing situation being quite bad and most suppliers sitting around the price cap or higher fixed rate deals, shopping around is pretty meaningless.

As has been mentioned before octopus have decided to concentrate on the ev market as they know these people tend to be high electricity users, given that car batteries are heading towards 70-80kw now and so there is opportunity to significantly load shift rather than just plug in when they get home and use energy when it's at its peak demand. Also it allows octopus to take advantage of more intelligent tariffs for certain cars where it can program exactly when the electricity will be delivered, and when the car batteries can be used as an energy source the other way.

I appreciate there are other high users of electricity who may benefit from load shifting who probably should be considered for some kind if tou tariff.

I guess people would be less unhappy in nit being able to get these tariffs if they looked more like the EDF ev tariffs where there is a much more expensive short "peak" period as a third tier.

meinnit

masonic said:

Did anyone else get dodgy results from the last two events in the big turndown? I suspect their calculations haven't taken into accounts the clocks went forward on the previous weekend.

Yes it was noted on their forum. I believe they're working on fixing it

tlcgrantham

niktheguru said:

Having caught up with the last 20 pages of posts it still staggers me how some seem to think octopus should be obliged to offer certain cheap rate electricity tariffs to all and how it is outrageous that they choose to focus on ev customers. It really is up to them who they choose to target for offering cheaper tariffs and they can justify it however they like.

Up until recently their tou tariffs like go and go faster were open to all. Agile and tracker are still open to all. There probably wasn't as much outcry back then because the rest of the market wasn't as expensive as it is now. The customers who were savvy back then and moved are reaping the benefits (whether they have an ev or not) and I suspect will want to stay on these tariffs due to the price saving.

I suspect octopus partly closed it off to new customers without an ev due to the fact they inherited thousands of customers from avro knowing otherwise there would probably been a massive number of go and go faster applications from them, thus making them lose significant amounts of money

Sadly Tracker tariffs are not available at the moment. I tried to switch to Gas Tracker at the end of March and have just been told it’s “not available at the moment”.

Umiamz

tlcgrantham said:

niktheguru said:

Having caught up with the last 20 pages of posts it still staggers me how some seem to think octopus should be obliged to offer certain cheap rate electricity tariffs to all and how it is outrageous that they choose to focus on ev customers. It really is up to them who they choose to target for offering cheaper tariffs and they can justify it however they like.

Up until recently their tou tariffs like go and go faster were open to all. Agile and tracker are still open to all. There probably wasn't as much outcry back then because the rest of the market wasn't as expensive as it is now. The customers who were savvy back then and moved are reaping the benefits (whether they have an ev or not) and I suspect will want to stay on these tariffs due to the price saving.

I suspect octopus partly closed it off to new customers without an ev due to the fact they inherited thousands of customers from avro knowing otherwise there would probably been a massive number of go and go faster applications from them, thus making them lose significant amounts of money

Sadly Tracker tariffs are not available at the moment. I tried to switch to Gas Tracker at the end of March and have just been told it’s “not available at the moment”.

Was that using their Tracker web page or asking them directly?

tlcgrantham

Umiamz said:

tlcgrantham said:

niktheguru said:

Having caught up with the last 20 pages of posts it still staggers me how some seem to think octopus should be obliged to offer certain cheap rate electricity tariffs to all and how it is outrageous that they choose to focus on ev customers. It really is up to them who they choose to target for offering cheaper tariffs and they can justify it however they like.

Up until recently their tou tariffs like go and go faster were open to all. Agile and tracker are still open to all. There probably wasn't as much outcry back then because the rest of the market wasn't as expensive as it is now. The customers who were savvy back then and moved are reaping the benefits (whether they have an ev or not) and I suspect will want to stay on these tariffs due to the price saving.

I suspect octopus partly closed it off to new customers without an ev due to the fact they inherited thousands of customers from avro knowing otherwise there would probably been a massive number of go and go faster applications from them, thus making them lose significant amounts of money

Sadly Tracker tariffs are not available at the moment. I tried to switch to Gas Tracker at the end of March and have just been told it’s “not available at the moment”.

Was that using their Tracker web page or asking them directly?

I asked them by email. I’d previously, by email, asked if I could switch to Gas Tracker in April and was told I could. Then Russia invaded. When I confirmed my desire to switch on March 28th by email I received a reply yesterday stating “Tracker is not available at the moment.”

Umiamz

tlcgrantham said:

Umiamz said:

tlcgrantham said:

niktheguru said:

Having caught up with the last 20 pages of posts it still staggers me how some seem to think octopus should be obliged to offer certain cheap rate electricity tariffs to all and how it is outrageous that they choose to focus on ev customers. It really is up to them who they choose to target for offering cheaper tariffs and they can justify it however they like.

Up until recently their tou tariffs like go and go faster were open to all. Agile and tracker are still open to all. There probably wasn't as much outcry back then because the rest of the market wasn't as expensive as it is now. The customers who were savvy back then and moved are reaping the benefits (whether they have an ev or not) and I suspect will want to stay on these tariffs due to the price saving.

I suspect octopus partly closed it off to new customers without an ev due to the fact they inherited thousands of customers from avro knowing otherwise there would probably been a massive number of go and go faster applications from them, thus making them lose significant amounts of money

Sadly Tracker tariffs are not available at the moment. I tried to switch to Gas Tracker at the end of March and have just been told it’s “not available at the moment”.

Was that using their Tracker web page or asking them directly?

I asked them by email. I’d previously, by email, asked if I could switch to Gas Tracker in April and was told I could. Then Russia invaded. When I confirmed my desire to switch on March 28th by email I received a reply yesterday stating “Tracker is not available at the moment.”

OK, now that I think about it, using the web form will attempt to move both gas and electricity to Tracker, anyway.