Octopus Energy reviews: Give your feedback

tlcgrantham

I’m on Go Faster so don’t want to move Electricity.

Umiamz

tlcgrantham said:

I’m on Go Faster so don’t want to move Electricity.

Yep, likewise.

QrizB

I emailed them a week and a half ago (the 26th) asking to switch my gas to Tracker. (I hoped to ask early enough to miss the end-of-month rush.) Octopus finally replied yesterday, saying I should follow the instructions on the Tracker webpage.

The instructions on the webpage say that existing customers should email Octopus to initiate a switch ...

So I've replied, asking them to start the switch for me.

I'll let you know how this ping-pong resolves itself!

QrizB

QrizB said:

I'll let you know how this ping-pong resolves itself!

And the answer to "how it resolves itself" is "quickly and positively".

Two more exchanges of emails with CS this afternoon and I'm set to swap the Gallic embrace of EDF for the eight magenta tentacles of Octopus on the 24th of April. Initially on Flexible but joining Tracker some time thereafter. (They'll need to sort my smart gas meter out, it hasn't reported to the DCC since August.)

Umiamz

QrizB said:

QrizB said:

I'll let you know how this ping-pong resolves itself!

And the answer to "how it resolves itself" is "quickly and positively".

Two more exchanges of emails with CS this afternoon and I'm set to swap the Gallic embrace of EDF for the eight magenta tentacles of Octopus on the 24th of April. Initially on Flexible but joining Tracker some time thereafter. (They'll need to sort my smart gas meter out, it hasn't reported to the DCC since August.)

Welcome back 

elsien

Question - back in December the view was to move from tracker to flexible. Now you’re moving the other way? In what way has the current crisis made Tracker a better deal for some? 

MWT

elsien said:

Question - back in December the view was to move from tracker to flexible. Now you’re moving the other way? In what way has the current crisis made Tracker a better deal for some? 

An artificial cap on the price and the low standing charge has made a great difference, but it is not guaranteed to remain capped as low as it is now, so it is a move that is not without some risk...

nadsat

MWT said:

elsien said:

Question - back in December the view was to move from tracker to flexible. Now you’re moving the other way? In what way has the current crisis made Tracker a better deal for some? 

An artificial cap on the price and the low standing charge has made a great difference, but it is not guaranteed to remain capped as low as it is now, so it is a move that is not without some risk...

When I switched from Tracker to Flexible last September, Octopus said Tracker was capped, as I've said before, with electricity at a max of 30p/kWh so just above the current Flexible rate. If this is still the case then there are possible gains if it dips below on some days. But we need confirmation of a Tracker cap and if so what it is for both fuels. 

Ally_E.

Is tracker a smart meter only tariff? As it currently doesn't sit under Smart category. 

Umiamz

Ally_E. said:

Is tracker a smart meter only tariff? As it currently doesn't sit under Smart category. 

No, you don't need a smart meter. They can use industry algorithms to estimate your daily usage if necessary.

I once had a whole month's usage estimated that way because of a missing reading. I asked them to retrieve the missing readings and recalculate the bill and it was within a few pence (in their favour, unfortunately!).