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Octopus Energy reviews: Give your feedback

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Comments

  • masonic
    masonic Posts: 27,248 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Did anyone else get dodgy results from the last two events in the big turndown? I suspect their calculations haven't taken into accounts the clocks went forward on the previous weekend.
  • tlcgrantham
    tlcgrantham Posts: 669 Forumite
    Sixth Anniversary 500 Posts Name Dropper
    masonic said:
    Did anyone else get dodgy results from the last two events in the big turndown? I suspect their calculations haven't taken into accounts the clocks went forward on the previous weekend.

    I did too but to my benefit so I’m not complaining 
  • nadsat
    nadsat Posts: 117 Forumite
    Eighth Anniversary 100 Posts Name Dropper
    Does anyone have the Octopus bank account number and sortcode - I'd like to top up the account occasionally above the DD but it seems they are shy in giving this info out and only have an web page for additional payments.

    Also, it's 5 April and the DD taken on 1 April still hasn't been applied to the account.  
  • bristolleedsfan
    bristolleedsfan Posts: 12,645 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    nadsat said:
    Does anyone have the Octopus bank account number and sortcode - I'd like to top up the account occasionally above the DD but it seems they are shy in giving this info out and only have an web page for additional payments.

    https://forums.moneysavingexpert.com/discussion/6312635/bacs-payments-not-available-to-domestic-customers
  • Umiamz
    Umiamz Posts: 594 Forumite
    Sixth Anniversary 500 Posts Name Dropper
    nadsat said:
    Does anyone have the Octopus bank account number and sortcode - I'd like to top up the account occasionally above the DD but it seems they are shy in giving this info out and only have an web page for additional payments.

    Also, it's 5 April and the DD taken on 1 April still hasn't been applied to the account.  
    I don't understand your logic here. What's the difference between topping up via debit/credit card and topping via bank transfer? Both will have exactly the same result.
  • MWT
    MWT Posts: 10,266 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    nadsat said:
    Also, it's 5 April and the DD taken on 1 April still hasn't been applied to the account.  
    It is usually around 2-3 working days, so since the 1st was Friday, it will probably be today/tomorrow.

  • nadsat
    nadsat Posts: 117 Forumite
    Eighth Anniversary 100 Posts Name Dropper
    Umiamz said:
    nadsat said:
    Does anyone have the Octopus bank account number and sortcode - I'd like to top up the account occasionally above the DD but it seems they are shy in giving this info out and only have an web page for additional payments.

    Also, it's 5 April and the DD taken on 1 April still hasn't been applied to the account.  
    I don't understand your logic here. What's the difference between topping up via debit/credit card and topping via bank transfer? Both will have exactly the same result.
    I prefer using my bank app to manage payments in one place. Having to go to supplier web forms and fill in details is a pain. 
  • Telegraph_Sam
    Telegraph_Sam Posts: 2,552 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    If I log into my account the (only) default option for making a top-up payment seems to be via credit or debit card. If bank transfer / BACS / Faster Payments is an option it must hide somewhere else.
    Telegraph Sam

    There are also unknown unknowns - the one's we don't know we don't know
  • MWT
    MWT Posts: 10,266 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    nadsat said:
    Umiamz said:
    nadsat said:
    Does anyone have the Octopus bank account number and sortcode - I'd like to top up the account occasionally above the DD but it seems they are shy in giving this info out and only have an web page for additional payments.

    Also, it's 5 April and the DD taken on 1 April still hasn't been applied to the account.  
    I don't understand your logic here. What's the difference between topping up via debit/credit card and topping via bank transfer? Both will have exactly the same result.
    I prefer using my bank app to manage payments in one place. Having to go to supplier web forms and fill in details is a pain. 
    The difference from the Octopus perspective is that they do not have to try matching random payments arriving in their bank with customer accounts.
    It removes the need to rely on the customer correctly putting an account reference on the payment. 

  • masonic
    masonic Posts: 27,248 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Their payment systems are all outsourced to Stripe. Stripe does not offer this service.
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