Octopus Energy reviews: Give your feedback

Vegastare

I realize you can enter meter reading at any time via Octopus dash board, but I was used to a monthly email from Avro saying please enter your meter reading, is this what Octopus do monthly. 

Am sure they email once but Avro was spot on monthly around 12 - 14

[Deleted User]

Vegastare said:

I realize you can enter meter reading at any time via Octopus dash board, but I was used to a monthly email from Avro saying please enter your meter reading, is this what Octopus do monthly. 

Am sure they email once but Avro was spot on monthly around 12 - 14

Hardly necessary when you can get a statement at anytime with an up to date credit/debit balance. Most phones; pads and computers will let you set a monthly reminder. Octopus smart meter customers only get a monthly statement: I keep pressing to have the ‘on demand’ facility re-instated. All that said, Octopus’ systems are far ahead of my present EDF SoLR gas offer which is one statement every six months unless I pay more for monthly bills. This might explain why EDF is about to lease Octopus’ billing platform as is the case with E.oN Next; Good Energy and a myriad of Octopus subsidiaries/partners across the World (Germany/Japan/USA and New Zealand).

Umiamz

Vegastare said:

I realize you can enter meter reading at any time via Octopus dash board, but I was used to a monthly email from Avro saying please enter your meter reading, is this what Octopus do monthly. 

Am sure they email once but Avro was spot on monthly around 12 - 14

Yes, if you don’t have smart meters then Octopus email you once a month asking for readings.

Telegraph_Sam

"Yes, if you don’t have smart meters then Octopus email you once a month asking for readings."

And if you do have a smart meter it seems that latterly they leave you in peace as far as invoices are concerned (!)

masonic

Telegraph_Sam said:

And if you do have a smart meter it seems that latterly they leave you in peace as far as invoices are concerned (!)

I get an email notifying me of a new statement every month (unless my meter fails to send readings, which hasn't happened for a while).

Umiamz

Telegraph_Sam said:

"Yes, if you don’t have smart meters then Octopus email you once a month asking for readings."

And if you do have a smart meter it seems that latterly they leave you in peace as far as invoices are concerned (!)

Not here - I’ve had one every month since they were installed in 2019. My account is debited the same day that they take the readings and I get the statement the following morning.

Telegraph_Sam

Those were the days ...  >> I wonder if it's got something to do with a timeslot meter reading not being recorded and this screwing up the whole system.

Elmer_BeFuddled

Vegastare said:

So my questions are 

Have many of you cleared the Avro amount.

Have any of you had an Octopus bill

Lastly do they generate bill after they request meter reading....if so it didn't happen for me.

Cleared my outstanding Avro debt (from credit) for which Octopus billed me.
Given Octopus three readings (ends of Oct, Nov, Dec) but no bill as of yet although the money has been taken from my credit balance.

MWT

Elmer_BeFuddled said:

Vegastare said:

So my questions are 

Have many of you cleared the Avro amount.

Have any of you had an Octopus bill

Lastly do they generate bill after they request meter reading....if so it didn't happen for me.

Cleared my outstanding Avro debt (from credit) for which Octopus billed me.
Given Octopus three readings (ends of Oct, Nov, Dec) but no bill as of yet although the money has been taken from my credit balance.

There is probably a manual review flag on your account, just give CS a nudge and the bill should be sent out.

mikeyorkie10

Initially I was on manual reads and had an email request for readings followed by a new invoice within 24 hrs.  Via Octopus I upgraded to SMETS2 meters and had an additional invoice at the meter changeover.  I queried when I would now be invoiced and it was up to me when I wanted readings to be auto added to my account - I chose the month end.  Apparently this date is only available to be changed by Octopus staff and not via the current portal.  My meter readings appear to have been updated as requested and I got a couple of 'Spin to Win'  chances (£0 of course!) - as yet no bill.... but I guess its Christmas.  I'll update as and when..