EE Retentions Deals

Peco141

To Humprd and Chris. Apologies for the delay.

I called EE 30 days before my minumum term ended. In other works I has served 23 months of my 24 months minimum term contract.

I decided, as described above, I did not want to serve a 30 day notice period before having to wait for a new deal so I check out the giff gaff sim prices, intent on keeping the iPhone 5s I had at the time. I need 4Gb data minimum so I called EE advised I wanted my PAC to allow me to keep my mobile number. I lied and said I had been offered agiffgaff sim only deal with a 20% discount bringing the monthly price from £15 to £12.

The retention team advisor I spoke to on the phone could not match the giffgaff offer (which I had made up), in fact they where miles off at £21 and therefore proceeded with my PAC request.

The following day (or the day after) I was contacted by the EE outgoing retentions team who offered to not only match the giffgaff sim price wise (i.e £12) but include 10Gb of data instead of 4gb.

He then also offered me the deal I now have which I took:

64gb iPhone 6s
10gb data
Ul texts and minutes
Free calls and texts abroad
Free handset

£32 a month

The data and storage on the phone 4gb and 64gb respectively were no brainers for me.

So hope that helps answer your question. Mobile phone providers are still keen to keep you under most circumstances unlike Sky and Virgin for home entertainment packages.

Threaten to leave, asked for PAC always seem to work.

The difference is likely between the retentions departments. There is ingoing retentions and outgoing, two different departments. The outgoing guys phone you back and offer deals the incoming phone call retention guys can't.

ToomanyPies

Peco141 wrote: »

The difference is likely between the retentions departments. There is ingoing retentions and outgoing, two different departments. The outgoing guys phone you back and offer deals the incoming phone call retention guys can't.

What do you mean by ingoing and outgoing retentions? My contract with EE is up in a month and I want to either reduce the cost significantly or upgrade to an S7 Edge.:)

d123

ToomanyPies wrote: »

What do you mean by ingoing and outgoing retentions? My contract with EE is up in a month and I want to either reduce the cost significantly or upgrade to an S7 Edge.:)

By ingoing, he means you phone them and say "I want to cancel, please give me my PAC, goodbye"

Outgoing, they phone you back a day or so later and say "hello, we hear you want to leave, we want to keep you, here's a discounted deal".

chris1012

Peco141 wrote: »

To Humprd and Chris. Apologies for the delay.

I called EE 30 days before my minumum term ended. In other works I has served 23 months of my 24 months minimum term contract.

I decided, as described above, I did not want to serve a 30 day notice period before having to wait for a new deal so I check out the giff gaff sim prices, intent on keeping the iPhone 5s I had at the time. I need 4Gb data minimum so I called EE advised I wanted my PAC to allow me to keep my mobile number. I lied and said I had been offered agiffgaff sim only deal with a 20% discount bringing the monthly price from £15 to £12.

The retention team advisor I spoke to on the phone could not match the giffgaff offer (which I had made up), in fact they where miles off at £21 and therefore proceeded with my PAC request.

The following day (or the day after) I was contacted by the EE outgoing retentions team who offered to not only match the giffgaff sim price wise (i.e £12) but include 10Gb of data instead of 4gb.

He then also offered me the deal I now have which I took:

64gb iPhone 6s
10gb data
Ul texts and minutes
Free calls and texts abroad
Free handset

£32 a month

The data and storage on the phone 4gb and 64gb respectively were no brainers for me.

So hope that helps answer your question. Mobile phone providers are still keen to keep you under most circumstances unlike Sky and Virgin for home entertainment packages.

Threaten to leave, asked for PAC always seem to work.

The difference is likely between the retentions departments. There is ingoing retentions and outgoing, two different departments. The outgoing guys phone you back and offer deals the incoming phone call retention guys can't.

I have just handed in my 30 days notice and due to two previous conversations with EE retentions and they not willing to offer a better deal than £35 a month for the same offer you have mentioned, I have obtained my PAC code.

I wonder if they will call back as the last retentions agent I spoke to prior today was very accepting that his offer was the best and as I have spoken to retentions a few times, they may genuinely not bother now....

mobilejunkie

Then your notice has been negated.

chris1012

Just a quick update (didn't get round to it until today as been abroad) - So literally 2-3 hrs after I gave my 30days notice, EE outband retention dept called and ended me the exact same offer (£32 a month etc) as requested.

The phone has also just arrived today, so a result!
Thanks for the posting the deal!

carly

d123 wrote: »

You might want to go back and check with them, they don't do an 18GB plan.

You might have misheard, the top plans are either 8GB or 16GB...

I was also offered this 18GB deal. It is the standard 8Gb deal with a further "free" 10gb thrown in.

Peco141

chris1012 wrote: »

Just a quick update (didn't get round to it until today as been abroad) - So literally 2-3 hrs after I gave my 30days notice, EE outband retention dept called and ended me the exact same offer (£32 a month etc) as requested.

The phone has also just arrived today, so a result!
Thanks for the posting the deal!

Glad to hear it Chris. :T

sneakyg

can anyone remember the name of the outbound team staff who called you?

Peco141

No idea sneakyg is this relevant?