Iresa Limited - New Energy Company?

ProDave

Just found this forum.

I switched to Iresa (electricity only, no gas here) in April. No I didn't search for reviews at the time.

There were problems switching to them, but it all got resolved and it seemed to be okay, meter readings were submitted and bills processed.

But for the last 2 months they have not taken a payment from my account. Their "customer support" says they don't know why but will "correct" it.

Should I just let if go without them taking any money from me? I am only worried they will charge interest when the account is in arrears.

brewerdave

Monthly bills delayed again - "technical issues" - however, the statement shows correct charges and interest credited for October.

poppellerant

This message is displayed on their front page:

Monthly Bills delayed

We would like to advise that your October bill scheduled for delivery on the 10th working day of the month (14th November, 2017) has been delayed due to some technical issue.

We apologise for the delay and inconvenience. We hope to have the bills available on 17th November 2017.

ronlizpatsimon

I have been with them for a year. At first there were problems but for several months all has been well. As some previous posts indicated; occasionally they miss taking a monthly payment. So what! it is not costing you any more in total.

mrsr001

Hi - I switched from IRESA to OVO on 3/10/17 and am having trouble getting my credit balance refunded from Iresa. Initially they said they hadn't received final reading for electricity (they had for gas) but despite OVO saying they have been provided & also sending them my statement from OVO I'm still waiting.... Customer service is diabolical - they raise every complaint & say they will respond within 5 days but never respond. When you ring to chase up they just start another complaint with another 5 days to wait... groundhog day again & again... Have started an ombudsman complaint but does anyone have any other advice for getting my £300 back off them?

System

mrsr001 wrote: »

Hi - I switched from IRESA to OVO on 3/10/17 and am having trouble getting my credit balance refunded from Iresa. Initially they said they hadn't received final reading for electricity (they had for gas) but despite OVO saying they have been provided & also sending them my statement from OVO I'm still waiting.... Customer service is diabolical - they raise every complaint & say they will respond within 5 days but never respond. When you ring to chase up they just start another complaint with another 5 days to wait... groundhog day again & again... Have started an ombudsman complaint but does anyone have any other advice for getting my £300 back off them?

Under the conditions of their Supply Licence, suppliers have 6 weeks to raise a Final Bill from the date of the supply transfer. If Iresa hasn't issued a Final Bill, then raise a complaint against them in writing. That may not work, so be prepared to send them a second Letter before Legal Action to get your refund.

mrsr001

Thank you to Hengus for your advice - I've logged various complaints with them whilst on calls (which are recorded on my support page on their portal) plus have just sent a further formal complaint in writing as advised.
I am curious if anyone has actually been successful in getting their credit balance refunded to them from IRESA & if so how did you manage it?? From forums etc I'm not too hopeful even going through ombudsman is particularly successful? I'm amazed (and obviously pretty naive....) but how are they allowed to continue to do this to so many of their (ex) customers - surely it's theft??

System

mrsr001 wrote: »

Thank you to Hengus for your advice - I've logged various complaints with them whilst on calls (which are recorded on my support page on their portal) plus have just sent a further formal complaint in writing as advised.
I am curious if anyone has actually been successful in getting their credit balance refunded to them from IRESA & if so how did you manage it?? From forums etc I'm not too hopeful even going through ombudsman is particularly successful? I'm amazed (and obviously pretty naive....) but how are they allowed to continue to do this to so many of their (ex) customers - surely it's theft??

There is a strong 'hint' in the last line of my post.;)

Raxiel

Hengus wrote: »

Under the conditions of their Supply Licence, suppliers have 6 weeks to raise a Final Bill from the date of the supply transfer. If Iresa hasn't issued a Final Bill, then raise a complaint against them in writing. That may not work, so be prepared to send them a second Letter before Legal Action to get your refund.

Mine was on the 4th of October, and a similar story - gas is up but no electric. I know there was a small delay on E.ONs end sending the electricity reading, but it's been at least two weeks since they confirmed it had been sent, and over a week since I reminded Iresa of this fact as well as doing the calculation for them.

Guess I'll be drafting a proper complaint letter to them this weekend too!

Hopefully I won't have to resort to MCOL, but I will if it comes to it...

Edit:
Just checked my Iresa account again, still no closing readings, but they've come up with (ridiculously high) estimated readings for September and October.

Clowns.

mrsr001

Raxiel wrote: »

Mine was on the 4th of October, and a similar story - gas is up but no electric. I know there was a small delay on E.ONs end sending the electricity reading, but it's been at least two weeks since they confirmed it had been sent, and over a week since I reminded Iresa of this fact as well as doing the calculation for them.

Guess I'll be drafting a proper complaint letter to them this weekend too!

Hopefully I won't have to resort to MCOL, but I will if it comes to it...

Edit:
Just checked my Iresa account again, still no closing readings, but they've come up with (ridiculously high) estimated readings for September and October.

Clowns.

Thank you Hengus & Raxiel - I had no idea about MCOL but I do now:) Hopefully won't come to that but I expect it will.....