Iresa Limited - New Energy Company?

Mistermeaner

btw all the above is *******s

my bills are still incorrect

rozitron

I was meant to have a new meter installed by them.
They never showed to the appointment, started taking d/debits for the supply. Emailed and rang (1hour plus waiting times) only to be told it was all up and running. 3 months and still no meter, I now have the ombudsman involved.
Cheap tariffs but cheap service. Wouldn't touch them!!

BaeneyR

I was happy with Iresa for 18 months until I called them this morning and waited for over twenty minutes to speak to an agent.

Cheap but not cheerful.

I spent time researching reviews while hanging on and found lots of complaints about customer service. And an article in The Telegraph on 13 April 2017 saying OFGEM have stopped them taking on new customers until customer service improves. So four months on and no obvious progress from my end.

Biscuit_Tin

BaeneyR wrote: »

I was happy with Iresa for 18 months until I called them this morning and waited for over twenty minutes to speak to an agent.

Cheap but not cheerful.

I spent time researching reviews while hanging on and found lots of complaints about customer service. And an article in The Telegraph on 13 April 2017 saying OFGEM have stopped them taking on new customers until customer service improves. So four months on and no obvious progress from my end.

LOL. #oldnews

Iresa are accepting new customers, so if there was any truth in the allegations being banded about in that publication (don't you know on slow news days, hacks turn to forums such as this to find some) then Iresa must have have proven that they have improved customer service.

:cool:

molerat

Biscuit_Tin wrote: »

LOL. #oldnews

Iresa are accepting new customers, so if there was any truth in the allegations being banded about in that publication (don't you know on slow news days, hacks turn to forums such as this to find some) then Iresa must have have proven that they have improved customer service.

:cool:

:rotfl::rotfl::rotfl: proven it to the deaf blind regulator. Many instances of this happening before, no discernable improvement but the regulator being convinced. Maybe they have been told how to make things look ok.

Bigtwin

Just read Trustpilot. They are utterly beyond description. Just don't do it to yourself.

Mistermeaner

FYI ombudsman found in my favour and have asked IRESA to permit my move to EDF and also to compensate me for loss and hassle

elichad

Heed the advice of everyone here and don't go with Iresa. I have relatively low standards for companies that provide cheap services, but Iresa have fallen flat in every respect except cheapness.

The first issue was that they added a mistaken meter reading to my account in January, and then billed me 3-4 times my usual bill to cover that reading. When calling to resolve this, I was put on hold for over an hour, and it still wasn't resolved until March/April (after multiple further calls). On more recent occasions, the phone queue has not been nearly as bad, but that's the only improvement I've seen over the year. After the issue was resolved, they retrospectively changed the bills and the transaction history on the account, so there's actually almost no evidence that there was ever an issue, which I find strange.

Secondly, my contract with Iresa ended on the 30th of June. It's taken until today (9th Sept) to get my account credit refunded, long enough that I was about to file a complaint with the Energy Ombudsman. I have been calling on a near-weekly basis, and each time they have said they will 'escalate the problem' but this doesn't seem to do anything. They say they have a 'backlog' of things to attend to, but they said that in March as well, so it seems to be a permanent inability to accomplish things unless you chase them.

Finally, on getting my credit refunded, I went to review my account and discovered that I was doubly charged bills on TWO separate occasions. One of these double transactions was dated February - even though NO transactions were made in February due to the meter reading issue stated above. So they retrospectively added a transaction based on a meter reading I emailed them when I complained about the first issue, and then that transaction was doubled. I'm almost impressed by how much of a mess that is. They've also got my total kWh usage incorrect, despite having the correct meter readings for the year - a simple subtraction, and it's wrong.

All of this means that I have serious concerns both about Iresa's internal software, and about their ability to resolve complaints without being chased every week for months. I would not recommend this company to anyone, under any circumstances.

IW54

I provided Iresa with final meters readings two months ago when I no longer was responsible for the supply of electricity and gas at my previous home.
They have still not repaid me the credit balance of my account which is a significant sum of money.
There was no easy way to give final readings and end the account on the online account management section so had to email the company. I keep chasing this with them and I keep getting responses like "I can confirm that I have initiated your final billing request again and have prepared for the meter points to close leading to your account closure." After two months this excuse is wearing very thin.
Next stage will be a complaint to the Ombudsman!
I had no problem with the company whilst it was supplying the energy.

MSM78

Another avoid IRESA here.

Moved over to them from NPower back in March '17.

For some unexplainable reason, despite them being provided with accurate meter readings, they recorded my gas meter start point incorrectly. Not by a small amount either, some £600 gas overcharge on my first bill.

Their online account facility wouldn’t allow me to enter any readings until around May ’17 and since then I've contacted them several times to try and get this incorrect start reading resolved. They simply close the online support tickets with a stock answer a disputes been raised.

They keep saying they are referring it to their dispute team but it's a nonsense. My own readings corroborate my previous suppliers, which I’ve already settled, and I feel this is ultimately going to end up progressing a complaint with the Ombudsmen.

Incidentally, I’ve also noticed my earlier online bills, March and April, now say they were generated in Oct ’17 so they’re clearly making changes in the background in an attempt to remove traces of errors.

I suggest anyone being supplied by them download and save their bills as they’re generated, in case you have to dispute anything later.